EarthLink

  www.earthlink.net
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EarthLink Reviews

Updated Jul 19, 2014
All Employees Current Employees Only

2.7 240 reviews

68% Approve of the CEO

EarthLink President & CEO Joseph Eazor

Joseph Eazor

(19 ratings)

30% of employees recommend this company to a friend

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights
240 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    This place is stereotypically terrible.

    Anonymous (Current Employee) Vancouver, WA

    ProsSometimes they'll tell you in person when you get laid off. Most of the time, though , it's by phone.

    ConsIt's so bad, HR reps have a hard time keeping up with ethical complaints. Our previous CEO drive the company into the ground, paving the way for quarterly mass layoffs so we could give him a 3.5 million dollar retirement. The head count slashing continues while emails are sent out detailing a posh new headquarters. There is zero communication within the company between the tiers. Departments flat out lie to each other. It is CYA based,not customer focused. And the culture is one of fear, not team work. Horrible experience.

    Advice to Senior ManagementCOMMUNICATE OPENLY. Let your employees know they are valued. You'd be shocked at how far a small attaboy goes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great People, no leadership

    Anonymous Employee (Former Employee)

    ProsDedicated work force. Work from home available.

    ConsNo clear path to a defined goal

    Advice to Senior ManagementDevelopment shouldn't be driving the company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    1 person found this helpful  

    Company of Companies

    Analyst (Current Employee) Raleigh, NC

    ProsThere is a lot of opportunity at EarthLink, they are working to integrate multiple companies and move ahead in the IT Services Market.

    ConsThey are working on integrating multiple companies! There are some issues because there are so many legacy companies and each one does things a little different.

    Advice to Senior ManagementDon't try to change too many things at once. It might work better if one change was completed before too many more were started.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Overall challenging and fast paced - cost cutting main focus. Questionable future.

    Anonymous Employee (Former Employee) Atlanta, GA

    ProsPrior to the large layoff in 2007, the technology and people were outstanding. After the layoffs the few that remained were forced to take on more challenges with same amount of applications and systems while implementing hardware consolidations, virtualization, disaster recovery, and security improvements. This enabled the few remaining an opportunity to be involved in a lot of areas and gain some exposure to key technologies. There is a lot to be learned here about proper ROI calculations, analysis and cost of evaluating products and services, and opportunities to excel at reducing expenses and outsourcing. Salaries and benefits were enough to help keep key employees from jumping ship.

    ConsThe company is dwindling and can't seem to find a new focus. Purchasing of additional companies has masked the reductions but in the end layoffs were every quarter or 6 months with no real end in sight for reductions. With the new executive staff in 2014 there might be a possibility of some hope, but anyone getting in now needs to be prepared for constant integrations, doing more with less, and be ready for continual resource cuts and outsourcing.

    Advice to Senior ManagementFind a new product focus to save the company, quickly evaluate the new acquisitions and decide whether or not the integration is going to provide the value you expected. Continue to evaluate cost of applications vs profit/revenue and cut the dead weight.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    It's a good company

    Anonymous Employee (Former Employee)

    ProsFlexible, good benefits, work from home option

    ConsNot much growth, head quarter centric

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Great coworkers, company outsourced everything

    Customer Service Supervisor (Former Employee) Atlanta, GA

    ProsThe working environment was very relaxed and accepting. There was no discrimination of any kind in hiring.

    ConsEverything ended up getting outsourced and salaries were below industry average. Also, some of the systems for managing customers/payment were antiquated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Fast pace and unstructured

    Anonymous Employee (Current Employee)

    ProsYou will be exposed to vast technologies and products

    ConsCompensation is minimum. There is no real structure throughout the business. Processes seem to change on whelm

    Advice to Senior ManagementSupport and reward all your employees. Create a detailed process that actually works for the company and ensure that all internal organization agree to this process

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Decent pay but limited opportunities

    Anonymous Employee (Former Employee) Rochester, NY

    ProsThe compensation is good and the benefits are decent.

    ConsThey are constantly reorganizing and this does is not conducive for consistency. When the reorganizations happen the new leadership only promote the people from outside the company and disregard the people who have worked hard internally for years. I was very disappointed in the regard and compassion they have for their employees.

    Advice to Senior ManagementThe leadership has no regard or clue on how to treat their employees. The leadership better get a grip or this company will not be around for long.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Overworked and underappreciated

    Trouble Resolution (Current Employee) Rochester, NY

    ProsGreat office building environment on the edge of downtown Rochester, convenient to lots of shops and restaurants on Monroe Avenue and Park Avenue. Decent salary. Decent amount of vacation. Good co-workers.

    ConsThe Repair department has a number of serious problems, but other departments appear to be better run. Training is nearly nonexistent: new employees struggle to get the information they need to do their jobs, and experienced employees do not get the change to advance. The workload is extremely heavy, expectations are unrealistic, and employees are admonished for things that are out of their control. The metrics used to evaluate employees does not correlate with reality, and management is more focused onmaking the number look good rather than making real improvements. Employees are rewarded for doing shoddy work, as long as they do it fast. Management makes decisions without feedback and not held accountable for the results of their decisions. Most work shifts include weekend or late hours. There are major constraints on taking vacation days.

    Advice to Senior ManagementHire training professionals to develop and implement a training program for the Repair department. Simplify the network and accelerate efforts to integrate the large number of legacy networks. Stop focusing on bean counting, and start focusing on affecting real improvements. Develop a culture that rewards good work.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great job in downsizing company that is constantly laying off.

    Anonymous Employee (Current Employee)

    ProsBenefits, learning, flexibility. Growth is in EarthLink Business, not Consumer Internet.

    ConsThere is in growth in Consumer Internet.

    No, I would not recommend this company to a friend

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