EarthLink

  www.earthlink.net
Work in HR? Unlock Free Profile

EarthLink Reviews

Updated August 27, 2014
Updated August 27, 2014
264 Reviews

2.7
264 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
EarthLink President & CEO Joseph Eazor
Joseph Eazor
19 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not the place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    1. Nice break room.
    2. Great staff (non-management)

    Cons

    1. Behind the times technology
    2. Mediocre tools
    3. Numbers driven not customer driven helpdesk.
    4. Outsource center for hundreds of companies, constantly switching hats.
    5. Instead of improving tools and necessities, they built a break room.
    6. Terrible management.

    Advice to ManagementAdvice

    Care for your employees and back them up when you know a client is abusing the technicians.

  2.  

    Great people, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Pros

    The people around you, the ones you rub sholders with everyday are great. Great benifits

    Cons

    Weak Sr leadership. No clear direction. Very low employee satisfaction, that HR seems unable to repair

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Top heavy and repeatedly laying off front line people that improve the customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time for more than 10 years

    Pros

    Benefits package and great people on the front lines always doing anything to help their team and customer.

    Cons

    Systems and navigating through all them to get an order completed...been saying it for years and the Service Delivery systems have not improved, lots of swivel chair if/ands/buts/whens make it challenging to service the customer effectively.

    Advice to ManagementAdvice

    Listen to your front line people, migrate your systems! Dont give merits, bonuses, create new VP positions, and then lay people off in the same month!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good place to learn

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time for more than 5 years

    Pros

    The people that work at EarthLink are what make it great. Everyone is intelligent, friendly and motivated.

    Cons

    It always felt like I was on a sinking ship. Continual layoffs.

    Approves of CEO
  6. 1 person found this helpful  

    Focus is trying to transition from traditional telecom to Managed IT Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  Atlanta, GA
    Former Employee - Senior Account Executive in Atlanta, GA

    I worked at EarthLink full-time for more than 3 years

    Pros

    Decent compensation package. Longevity in the industry through acquisitions. Name recognition.

    Cons

    Despite the current migration into the Managed IT Services space, reps are still micro-managed with granular sales reporting that creates barriers with regards to your ability to spend time "selling". And, with the push to move to the Managed IT space, quotas are still managed as though it's still telecom mindset.

    Advice to ManagementAdvice

    If the new business model is to become a national MSP, and, if you want more productively our of your direct sales force, then build your sales force model to reflect so. Despite the push for MSP, the sales team are managed as though they are traditional telecom.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    a lot of employees with no clear direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer
    Current Employee - Network Engineer

    I have been working at EarthLink full-time for more than 3 years

    Pros

    Good if you are looking for just a paycheck not a career , a lot of good people to learn from .

    Cons

    Management have no idea how to fix problmes , no clear direction , trying to advertise old technology that exist in the market as it is some invoation , creativity and invasion are not welcomed among earthlink cutler , stay away if you have other options .

    Advice to ManagementAdvice

    Please try to define what EarthLink is , big changes required in products and technlogy .

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 4 people found this helpful  

    This place is stereotypically terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Vancouver, WA
    Current Employee - Anonymous in Vancouver, WA

    I have been working at EarthLink

    Pros

    Sometimes they'll tell you in person when you get laid off. Most of the time, though , it's by phone.

    Cons

    It's so bad, HR reps have a hard time keeping up with ethical complaints. Our previous CEO drive the company into the ground, paving the way for quarterly mass layoffs so we could give him a 3.5 million dollar retirement. The head count slashing continues while emails are sent out detailing a posh new headquarters. There is zero communication within the company between the tiers. Departments flat out lie to each other. It is CYA based,not customer focused. And the culture is one of fear, not team work. Horrible experience.

    Advice to ManagementAdvice

    COMMUNICATE OPENLY. Let your employees know they are valued. You'd be shocked at how far a small attaboy goes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great People, no leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time

    Pros

    Dedicated work force. Work from home available.

    Cons

    No clear path to a defined goal

    Advice to ManagementAdvice

    Development shouldn't be driving the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Overall challenging and fast paced - cost cutting main focus. Questionable future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time for more than 10 years

    Pros

    Prior to the large layoff in 2007, the technology and people were outstanding. After the layoffs the few that remained were forced to take on more challenges with same amount of applications and systems while implementing hardware consolidations, virtualization, disaster recovery, and security improvements. This enabled the few remaining an opportunity to be involved in a lot of areas and gain some exposure to key technologies. There is a lot to be learned here about proper ROI calculations, analysis and cost of evaluating products and services, and opportunities to excel at reducing expenses and outsourcing. Salaries and benefits were enough to help keep key employees from jumping ship.

    Cons

    The company is dwindling and can't seem to find a new focus. Purchasing of additional companies has masked the reductions but in the end layoffs were every quarter or 6 months with no real end in sight for reductions. With the new executive staff in 2014 there might be a possibility of some hope, but anyone getting in now needs to be prepared for constant integrations, doing more with less, and be ready for continual resource cuts and outsourcing.

    Advice to ManagementAdvice

    Find a new product focus to save the company, quickly evaluate the new acquisitions and decide whether or not the integration is going to provide the value you expected. Continue to evaluate cost of applications vs profit/revenue and cut the dead weight.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Company of Companies

    Current Employee - Analyst  in  Raleigh, NC
    Current Employee - Analyst in Raleigh, NC

    I have been working at EarthLink full-time for more than 3 years

    Pros

    There is a lot of opportunity at EarthLink, they are working to integrate multiple companies and move ahead in the IT Services Market.

    Cons

    They are working on integrating multiple companies! There are some issues because there are so many legacy companies and each one does things a little different.

    Advice to ManagementAdvice

    Don't try to change too many things at once. It might work better if one change was completed before too many more were started.

    Recommends

Worked for EarthLink? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.