EarthLink Reviews

Updated March 14, 2015
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Employee Reviews

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  1. Ive had worse jobs, not horrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink

    Pros

    the staff is easy going and fun to work with

    Cons

    low pay with little to no yearly raise, pto is awful, no flex time

  2. 2 people found this helpful

    The little company that thought they could

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at EarthLink

    Pros

    If you can sell management stays off your back.

    Cons

    Very disorganized mgmt., horrendous paperwork and systems.

    Advice to ManagementAdvice

    When you hire bipolar managers it really hurts the business and the energy of your employees. You will never be successful if you keep bad people in their positions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. Great place to work and self motivated to improve your knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time (more than 5 years)

    Pros

    Flexible work environment for smart employees, rewards to hard work, good culture & respect to all employees. Management concentrate more on growth, unnecessary cost cuttings and more. excellent customer support.

    Cons

    Nothing more specific. There is no sponsorship for high studies even though company values degree holders. There is no competitive annual pay raise & very less hiring process. This shows inability to grow in faster pace.

    Advice to ManagementAdvice

    Aim for best customer service, educate or give more training to all employees, save money and show you are the best in market!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Triage Group

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    Paycheck always in bank on time, benefits, PTO.

    Cons

    Worst job ever had, overworked, understaffed. Lost site of repairing customers. All about 15 minute troubleshoot and move onto next ticket while everyone in company must be tied to a ready phone and also open new tickets for customers calling in.

    Advice to ManagementAdvice

    Leave opening trouble tickets to customer service and have triage only troubleshoot and resolve issues. Fill shifts to what is needed not what you think can be done minimally.

  6. 1 person found this helpful

    Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Ability to work from home or office. Great insurance and benefits. Great people working in the trenches with winning attitudes.

    Cons

    New management every 3 or so months. Never enough time for changes to take effect on the processes. Long time employees stuck on continuing old processes that are ineffective and irrelevant in current times. Leads one to believe that executives "golden parachutes" is the companies primary purpose. New forward thinking managers, from acquired companies with successful histories of product deployments, do not last long as legacy managers cling to their crippling and unproductive processes. Inability to cut through the redundancies to get customers on the network and billing in industry standard time frames.

    Advice to ManagementAdvice

    Blow up your old systems and start over with a clean sheet of paper. Build the processes and organizational teams based upon efficiency and customer satisfaction

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 4 people found this helpful

    Will be sold or go under within 12 months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Rochester, NY
    Former Employee - Director in Rochester, NY

    I worked at EarthLink full-time (more than 8 years)

    Pros

    Nice office; free parking; good base pay; if you keep your mouth shut and do your job, you will likely stay employed

    Cons

    core values are a farce; management only interested in self-preservation; operates in silos and very limited advancement opportunity

    Advice to ManagementAdvice

    Clean house of all legacy EarthLink executives; listen to front line employees from legacy One Comm who have been there for a long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Network Vendor Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink

    Pros

    Was a close family like atmosphere

    Cons

    With the loss of Garry the company lost direction.

    Advice to ManagementAdvice

    Time to re-brand; competing against IBM requires a stronger value proposition.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Once a great place to work and be innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Atlanta, GA
    Former Employee - Senior Business Analyst in Atlanta, GA

    I worked at EarthLink full-time (more than 3 years)

    Pros

    Super relaxed work enviornment, probably to the extreme. Employees can wear anything - shorts, sandles, jeans - you name it you can wear it. The culture promotes individuality and risk taking so you will find people from all types of backgrounds. The uniqueness of the individual employees was a big reason for their success back in the early 90's. Policies such as 3 week sabbatical after 5 years employment and their geneours profit sharing and additional bonus package kept employees engaged and loyal.

    Cons

    Sometimes the lack of structure and risk taking lead to big mistakes. Employees were definitely rewarded for their risk taking, but not sure if they were equally held accountable for their bad decisions. After the company slept through the advent of high speed internet and voice (others like AT&T pounced), there were not many opportunities for advancement and job growth was all but non-existent.

    Advice to ManagementAdvice

    Continue to look for a merger/buyer. There are still signs of the old EarthLink Culture, but just not sure how long the company can hold on with its limited product offerings. Or be like Apple and pay big for the next genious to deliver a groundbreaking product. It only takes one like the iPhone to launch you into a new era.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful

    This company has potential - hang in there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink full-time (more than a year)

    Pros

    Great People - part of what keeps me here is the people I work with. Even when it's a little chaotic - we keep each other going. Everyone really is trying to do the "right things" to move us forward.

    Cons

    Old Thinking - part of what I think keeps holding us back is people who have been here too long and don't understand that for this company to evolve and grow, we have to constantly review how we currently do things and make necessary adjustments.

    Advice to ManagementAdvice

    People in positions of management should be agents of change and the leadership positions underneath should mirror that thought process.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Just Walk Away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Vancouver, WA
    Current Employee - Account Executive in Vancouver, WA

    I have been working at EarthLink full-time (more than 3 years)

    Pros

    Good work life balance, PTO is pretty generous, coworkers are top notch, but spinning their wheels just like you will be.

    Cons

    Lots of change to polices with no positive outcome and no communication of the change itself. no direction, can/will fire with no warning, back office is a complete mess, always over promising and under delivering to customers, lots of order cancellations due to poor customer experience, installs take way longer than the competition, no sense of urgency from service deliver unless management/upper management get involved or you CC enough people.

    Advice to ManagementAdvice

    Actually engage and listen to front line employees to see how changes will/have effected them to refine improvement so the change is actually useful and positive. Learn proper HR and employee coaching practices.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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