EarthLink Reviews

Updated September 10, 2014
Updated September 10, 2014
250 Reviews
2.7
250 Reviews
Rating Trends

Recommend to a friend
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
22 Ratings

Review Highlights

Pros
  • I've also found the culture and management to be very supportive of work-life balance (in 11 reviews)

  • Good if you are looking for just a paycheck not a career , a lot of good people to learn from (in 12 reviews)


Cons
  • Company seems to be headed towards bankruptcy and Senior Management is grasping at straws to stay afloat (in 11 reviews)

  • Upper management runs with some ideas without realizing how they affect the employees (in 11 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Overall challenging and fast paced - cost cutting main focus. Questionable future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at EarthLink full-time for more than 10 years

    Pros

    Prior to the large layoff in 2007, the technology and people were outstanding. After the layoffs the few that remained were forced to take on more challenges with same amount of applications and systems while implementing hardware consolidations, virtualization, disaster recovery, and security improvements. This enabled the few remaining an opportunity to be involved in a lot of areas and gain some exposure to key technologies. There is a lot to be learned here about proper ROI calculations, analysis and cost of evaluating products and services, and opportunities to excel at reducing expenses and outsourcing. Salaries and benefits were enough to help keep key employees from jumping ship.

    Cons

    The company is dwindling and can't seem to find a new focus. Purchasing of additional companies has masked the reductions but in the end layoffs were every quarter or 6 months with no real end in sight for reductions. With the new executive staff in 2014 there might be a possibility of some hope, but anyone getting in now needs to be prepared for constant integrations, doing more with less, and be ready for continual resource cuts and outsourcing.

    Advice to ManagementAdvice

    Find a new product focus to save the company, quickly evaluate the new acquisitions and decide whether or not the integration is going to provide the value you expected. Continue to evaluate cost of applications vs profit/revenue and cut the dead weight.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Company of Companies

    Current Employee - Analyst  in  Raleigh, NC
    Current Employee - Analyst in Raleigh, NC

    I have been working at EarthLink full-time for more than 3 years

    Pros

    There is a lot of opportunity at EarthLink, they are working to integrate multiple companies and move ahead in the IT Services Market.

    Cons

    They are working on integrating multiple companies! There are some issues because there are so many legacy companies and each one does things a little different.

    Advice to ManagementAdvice

    Don't try to change too many things at once. It might work better if one change was completed before too many more were started.

    Recommends
  3.  

    It's a good company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time for more than 3 years

    Pros

    Flexible, good benefits, work from home option

    Cons

    Not much growth, head quarter centric

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  5. 1 person found this helpful  

    Great job in downsizing company that is constantly laying off.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time for more than 10 years

    Pros

    Benefits, learning, flexibility. Growth is in EarthLink Business, not Consumer Internet.

    Cons

    There is in growth in Consumer Internet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great coworkers, company outsourced everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor  in  Atlanta, GA
    Former Employee - Customer Service Supervisor in Atlanta, GA

    I worked at EarthLink full-time for more than a year

    Pros

    The working environment was very relaxed and accepting. There was no discrimination of any kind in hiring.

    Cons

    Everything ended up getting outsourced and salaries were below industry average. Also, some of the systems for managing customers/payment were antiquated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    The place is a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink full-time

    Pros

    Great product set that no one can speak to, implement or support.

    Cons

    Orders don't turn up. Quotas are unrealistic. Management operates on a CYA mentality. No communication between teams. Ask one question and get 5 different answers. Everything is outsourced. Support from management to be successful is non existent.

    Advice to ManagementAdvice

    Support your teams instead of doing enough to keep your job. You are the real problem with the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Fast pace and unstructured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EarthLink full-time

    Pros

    You will be exposed to vast technologies and products

    Cons

    Compensation is minimum. There is no real structure throughout the business. Processes seem to change on whelm

    Advice to ManagementAdvice

    Support and reward all your employees. Create a detailed process that actually works for the company and ensure that all internal organization agree to this process

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Decent pay but limited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at EarthLink full-time for more than 8 years

    Pros

    The compensation is good and the benefits are decent.

    Cons

    They are constantly reorganizing and this does is not conducive for consistency. When the reorganizations happen the new leadership only promote the people from outside the company and disregard the people who have worked hard internally for years. I was very disappointed in the regard and compassion they have for their employees.

    Advice to ManagementAdvice

    The leadership has no regard or clue on how to treat their employees. The leadership better get a grip or this company will not be around for long.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Overworked and underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trouble Resolution  in  Rochester, NY
    Current Employee - Trouble Resolution in Rochester, NY

    I have been working at EarthLink full-time for more than 5 years

    Pros

    Great office building environment on the edge of downtown Rochester, convenient to lots of shops and restaurants on Monroe Avenue and Park Avenue. Decent salary. Decent amount of vacation. Good co-workers.

    Cons

    The Repair department has a number of serious problems, but other departments appear to be better run. Training is nearly nonexistent: new employees struggle to get the information they need to do their jobs, and experienced employees do not get the change to advance. The workload is extremely heavy, expectations are unrealistic, and employees are admonished for things that are out of their control. The metrics used to evaluate employees does not correlate with reality, and management is more focused onmaking the number look good rather than making real improvements. Employees are rewarded for doing shoddy work, as long as they do it fast. Management makes decisions without feedback and not held accountable for the results of their decisions. Most work shifts include weekend or late hours. There are major constraints on taking vacation days.

    Advice to ManagementAdvice

    Hire training professionals to develop and implement a training program for the Repair department. Simplify the network and accelerate efforts to integrate the large number of legacy networks. Stop focusing on bean counting, and start focusing on affecting real improvements. Develop a culture that rewards good work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    The early days were amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Pasadena, CA
    Former Employee - Network Engineer in Pasadena, CA

    I worked at EarthLink full-time for more than a year

    Pros

    In the early days of Earthlink there was a team of only awesome engineers, system administrators, and developers. It was thrilling to be a part of that team.

    Cons

    There were a lot of big egos and some 'prima dona' behaviour was tolerated.

    Advice to ManagementAdvice

    Focus on your talent pool. Great people is what made Earthlnk great, and it will take great people to stay great.

    Recommends
    Neutral Outlook
    No opinion of CEO

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