EarthLink Telecommunications

www.earthlinktele.com
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EarthLink Telecommunications Reviews

Updated January 30, 2015
Updated January 30, 2015
12 Reviews
2.5
12 Reviews
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Employee Reviews

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  1.  

    Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink Telecommunications

    Pros

    Worked with some great peers

    Cons

    Management had some much personal problems that they bought to the office

    Doesn't Recommend
    Negative Outlook
  2.  

    Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in New York, NY
    Former Employee - Sales Consultant in New York, NY

    I worked at EarthLink Telecommunications

    Pros

    Good co-workers. Convenient location. Good pricing.

    Cons

    Unhappy customers. Very tough place to succeed at. Too much turnover at the management level.

    Advice to ManagementAdvice

    Decide on which direction and focus that you want your sales people to have. Improve your sales commission plan and make it easier to understand.

    Doesn't Recommend
    Negative Outlook
  3.  

    Work at Earthlink, witness a Corporate Red Wedding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA

    I have been working at EarthLink Telecommunications full-time (more than 5 years)

    Pros

    The people who still work here are pretty great. It's like having comeradery with someone you've been through a war with. There are some knowledgable, compassionate employees who really care about their customer, and want to give things (management) the benefit of the doubt. Steady paycheck, some benefits, but those are reduced quarterly now.

    Cons

    Working here is like watching an episode of Game of Thrones. You don't want to get attached to anyone because you know anyone can be gone any day. It doesn't really matter how long you've been here or how good you are at your job. fifteen year veterans were let go and replaced with temp employees. People who openly lie are promoted, Human Resources is a joke and most reps quit as quickly as they started. Systems are all outdated and never work. Production would be increased by at least 100% if they had systems and programs that worked more often than they were broken. IT was eradicated and moved to India. They make terrible investment mistakes, and ever since the company went public, it has been a circle of the drain that started out slow, but is now rapidly speeding up. There is no communication between management structures and employees. The "core values" feel like something that was cut and pasted inspirational posters you would find in a doctor's waiting room. Basically, this place is a farce. I've never seen anything so close to "Office Space" in my entire life. I've worked for other companies and enjoyed myself for far less money, and far fewer benefits due to the openness, honesty, and sincerity of the company. Leaving those businesses to come here was a big mistake and will be corrected.

    Advice to ManagementAdvice

    Congratulations. You have achieved the lowest point of morale I have ever witnessed in a company, and that includes offices emptied by a recession. My advice to you is to continue doing what you're doing. Obviously it's working out well when you have people crying in their cubicles, customers calling to cancel orders due to halt in processing thanks to massive layoffs,and the main response anyone gives when you tell them "I work for Earthlink" is "...Earthlink still exists?" Fantastic, Earthlink. On the ball as far as Corporate Stereotypes. Someone's gotta keep that image alive.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Terrible place to work poor customer service no team environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink Telecommunications (more than a year)

    Pros

    none this is a very sad place to work all employees are worried about getting laid off in December of every year.

    Cons

    they do not care about the customer experience nor the employee

    Advice to ManagementAdvice

    change upper management

    Doesn't Recommend
    Negative Outlook
  6.  

    ELNK NO

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink Telecommunications

    Pros

    paycheck is timely, every two weeks

    Cons

    very fragmented department with scarce direction

    Advice to ManagementAdvice

    change internal audit top management

  7.  

    Great Entry Level Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Pasadena, CA
    Former Employee - Customer Service Representative in Pasadena, CA

    I worked at EarthLink Telecommunications full-time (more than a year)

    Pros

    If your tech person such as myself, this is the place you want to be.
    Flexible Schedules

    Cons

    Office politics DO APPLY!!
    Pay is entry level even for seasoned professionals.

    Advice to ManagementAdvice

    Reduce politics.

    Recommends
    Neutral Outlook
  8.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EarthLink Telecommunications full-time (more than 3 years)

    Pros

    People are interesting and lower management is great.

    Cons

    Recognition for hard work from upper management was scarce.

    Recommends
    Negative Outlook
  9.  

    Firing everyone but the right one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Director II in Dallas, TX
    Former Employee - Account Director II in Dallas, TX

    I worked at EarthLink Telecommunications full-time (more than a year)

    Pros

    Good Benefits, Good Operational Support Staff

    Cons

    CEO fired everyone else for the job he could not do. Missing the big picture of changing from low cost commodity telephone company to a high value IP services company.

    Advice to ManagementAdvice

    Invest in your datacenters, VOIP product and help desk. These are the gems of the organization.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful  

    Earthlink in Arab, AL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Operations in Arab, AL
    Current Employee - IT Operations in Arab, AL

    I have been working at EarthLink Telecommunications full-time (less than a year)

    Pros

    It is a low stress environment where you are allowed time to learn the job. Peers are very willing to help.

    Cons

    It is a little unorganized as far as communication between company departments. It seems that the company is still trying to settle in after the buy outs.

    Advice to ManagementAdvice

    Streamline communications between departments

    Recommends
    Neutral Outlook
  11.  

    Felt like just a number. Very cold place to work. Told everyone there jobs were safe then soon after started chopping.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service in Boston, MA
    Former Employee - Field Service in Boston, MA

    I worked at EarthLink Telecommunications full-time (more than 10 years)

    Pros

    I cannot think of ANY. They claim they care about there employees but that is so far from the truth.

    Cons

    Job is never safe no matter how good your work is. Upper management has no clue.

    Advice to ManagementAdvice

    Listen to the people actually DOING the work.

    Doesn't Recommend
    Negative Outlook

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