East Side Mario's Reviews

Updated January 30, 2015
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14 Employee Reviews

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  1. Company with integrity, fantastic people and great business - just wish they compensated better

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at East Side Mario's

    Recommends
    Recommends

    Pros

    Mario's has an all-star team of employees that really is like a family. There is definitely an open-door policy company-wide and everyone respects one another. The principles that Mario has built the company on are something to be proud of and the community truly respects the company. A small company allows everyone to learn a lot about each division and have a well-rounded knowledge of everyone's role. Great benefits package including medical, dental, vision, and a retail discount is great compared to other retail companies. Option for 401(k) contribution and flex spending account.

    Cons

    Talented team of individuals that is not compensated as well as they should be. The compensation is nowhere near up to par with similar roles in other companies and there is not an annual review for a raise (must pursue on your own).

    Advice to Management

    If management paid employees at a reasonable rate there would not be a high turnover, everyone would want to stay. Also, should branch out to new customer base so as to break the barrier that the company is snobby.


  2. Needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Rochester, MI
    Former Employee - Server in Rochester, MI

    I worked at East Side Mario's full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Co-workers, sometimes big parties

    Cons

    Consistently low business and tips, incompetent management and extremely slow bartenders


  3. Fun place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Ottawa, ON (Canada)
    Current Employee - Line Cook in Ottawa, ON (Canada)

    I have been working at East Side Mario's full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good team atmosphere, menu items popular, busy

    Cons

    minimal opportunity to advance, no staff only areas designated


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  5. Good job for getting your foot in the door

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East Side Mario's part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible with school, only evenings and weekends so you can plan around work, 50% off food

    Cons

    Can be very busy at times, high-stress, sometimes not enough staff, unorganized, management is a hit or miss... they can often play favourites

    Advice to Management

    Better communication with all members of the team, explain the responsibilities and duties clearly so there is no confusion between staff members


  6. The core values of the brand resonate with what I believe in: family, food and fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at East Side Mario's full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Ability to learn all aspects of the restaurant business, always challenging

    Cons

    The industry now makes it hard to balance personal and professional life


  7. Nice company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Brampton, ON (Canada)
    Former Employee - Server in Brampton, ON (Canada)

    I worked at East Side Mario's part-time (More than a year)

    Recommends
    Recommends

    Pros

    owners worked in the restaurant, low staff turn around, opportunity for advancement, good atmosphere, good tips

    Cons

    evening and weekend shifts most common, fast pace environment, always on your feet, no time for breaks, depend heavily on tips


  8. Hostess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Markham, ON (Canada)
    Former Employee - Hostess in Markham, ON (Canada)

    I worked at East Side Mario's part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - other hostesses and servers are fairly nice

    Cons

    - managers aren't honest (will take money off your pay check if you don't confront them)
    - managers force you to donate for breast cancer research by saying that it's mandatory
    - not a lot of shifts (only one full time employee because they dont want to pay for benefits)
    - been called for 1 hour shifts (shifts are not set, you will be dismissed when it's not busy)
    - they change your shifts without telling you and expect you to know
    - a bunch of employees got money stolen from their bags (was told to leave bag in this 'safe place')
    - food is all frozen
    - there's a lot of fruit flies and food left open in the back
    - no free food, you have 20% off menu only if you eat in

    Advice to Management

    - be more organized
    - treat your employees better
    - do not take advantage of employees
    - know what's going on in your restaurant


  9. So Over it!!!! Time to move on!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Bartender in Toronto, ON (Canada)
    Former Employee - Server Bartender in Toronto, ON (Canada)

    I worked at East Side Mario's part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent money, great co-workers, young, talented and educated service staff. Can be fun to work with people, but not all people.

    Cons

    Horrible management, no regard for talent or people. No retention. Disregard for anything other than the bottom line. Horrible senior management. Lack any original thought, steals most ideas from other better restaurant chains.

    Advice to Management

    Find better managers, Engage and provide staff with better opportunities for advancement, work on customer and employee retention.


  10. Decent, it wasn't easy but it worked.

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at East Side Mario's full-time (Less than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    You're a part of a brand new concept, your opinions are valued and can change the dynamic immediately. The staff is friendly, very team-oriented and you feel comfortable coming into work everyday.

    Cons

    The hours were rough, you were either being overworked or under-worked and you couldn't rely on a decent or stable schedule because it would fluctuate so drastically.Towards the end of my stay, hours got cut and I went from a 30 hour week to less than a ten-hour week. Also, Pay. I was underpaid for my position.


  11. Bartender, Server and Workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender
    Current Employee - Bartender

    I have been working at East Side Mario's full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good money, busy, good atmosphere

    Cons

    Can be overwhelming at times



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