East West Bancorp Reviews

Updated August 5, 2014
Updated August 5, 2014
63 Reviews

1.9
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
East West Bancorp Chairman and CEO, East West Bancorp and East West Bank Dominic Ng
Dominic Ng
30 Ratings

Review Highlights

Pros
  • You can learn a lot and be taken care of IF you are under the right boss (in 3 reviews)

  • Since the company merged with another major Chinese bank, it expanded its market share overnight (in 3 reviews)


Cons
  • Understaffed at 2 employees and few assistants to sort rampant office politics (in 6 reviews)

  • Terrible English communication even at upper management level (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA

    I have been working at East West Bancorp full-time for less than a year

    Pros

    -"Bridge" East and West markets at low cost for non-english speaking Chinese.
    Successful in niche market.

    -Standard benefits:
    Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.

    -Experience:
    Exposure to more responsibilities than a teller.

    Cons

    -No commission:
    No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.

    -Unrealistic goals:
    ie: more than double deposit amount within a year.

    -Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
    Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.

    -No security against criminals:
    no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.

    -HR:
    Understaffed at 2 employees and few assistants to sort rampant office politics.
    They protect the corporation's interests, not yours.

    -Harassment:
    Much blaming, fighting words, favoritism, and distrust.

    -Mediocre training:
    Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.

    -Little growth opportunity:
    Rarely promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    no growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller/Customer Representative  in  Phelan, CA
    Former Employee - Teller/Customer Representative in Phelan, CA

    I worked at East West Bancorp part-time for less than a year

    Pros

    CSR/teller at Desert community bank- was an easy job with decent pay.

    Cons

    No growth opportunities. If you want to be a part time teller for years, this is the place to be. They do not recognize college degrees and if they do promote, its the ones fresh out of high school that take less pay.

    Advice to ManagementAdvice

    Recognize individuals who invest in college and a degree. They are usually the ones who will stay with the company the longest if their potential is recognized.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great Learning Experience!

    Former Employee - Assistant Vice President  in  New York, NY
    Former Employee - Assistant Vice President in New York, NY

    I worked at East West Bancorp full-time for more than 5 years

    Pros

    Great benefits, great company , promotions come when you work hard!

    Cons

    Language barriers, 90% of the staff is non-asian & unfortunately they don't speak the language.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Senior Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SVP  in  El Monte, CA
    Former Employee - SVP in El Monte, CA

    I worked at East West Bancorp full-time for more than a year

    Pros

    Strong financials, smart executives, good business model. Tapped into the right market at the right time.

    Cons

    Executives manage their people through criticism and fear tactics. Lack of real planning create knee jerk reactions and back peddling. Executives keep leaders in place even when the employee turn over is through the roof . If you are non Asian you will never be trusted, credible or in their club .

    Advice to ManagementAdvice

    Keep doing what you are doing and you will keep getting the same results .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    some of the best and smartest people I 've ever worked with, benefit are OK ,the work is interesting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp

    Pros

    good growth opportunity, good potential, interesting people

    Cons

    salary is not very good, stressful, road ahead is not very broanden

  7.  

    Got under the wrong boss..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Vice President  in  Union City, CA
    Former Employee - Assistant Vice President in Union City, CA

    I worked at East West Bancorp full-time for more than a year

    Pros

    Senior management had the foresight and business skills to navigate the financial crisis that took down some ore their competitors. Most people are nice and friendly.

    Cons

    I don't have anything negative to say about the company itself. I simply had the misfortune of being under a manager who did not maintain one set of direction from one day to the next. I don't believe that manager is there any longer, so it's probably a decent place to work. I have heard they consolidated some of Jaheim functions to the branches, so I don't know how that has effected the culture or the job duties.

    Advice to ManagementAdvice

    Congratulations on navigating the real estate meltdown. I have nothing particularly negative or glowingly positive to say.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Good to start but horrible for long turn

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist  in  San Francisco, CA
    Current Employee - Customer Service Specialist in San Francisco, CA

    I have been working at East West Bancorp full-time for more than 3 years

    Pros

    Small company, but you can learn a lot.

    Cons

    Lots of dramas. Lots of pressure. Goal is set at very high. There's no way you can reach it. Also under pay their empolyees.

    Advice to ManagementAdvice

    Be realistic when setting goals

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Retail banking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East West Bancorp full-time for more than 3 years

    Pros

    Was an exciting place to work for until the company expended to its size now and new management. You can learn a lot and be taken care of IF you are under the right boss. Healthcare costs are reasonable.

    Cons

    New management cares only for numbers. Low employee morale. Hard work is usually unrecognized. Management is biased. HR is not far behind; employee concerns are overlooked. SIGNIFICANT salary gaps for all positions. Low to non-existent salary raises. Goals are unrealistic and not reflected in pay level. Lots of office politics. "Employee engagement" is non-existent.

    Advice to ManagementAdvice

    Should build a reward incentive culture instead of a punishment based work environment to keep talents.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Very poor experience, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  El Monte, CA
    Former Employee - Anonymous Employee in El Monte, CA

    I worked at East West Bancorp full-time for more than a year

    Pros

    They invested millions of dollars in new technology, which was a good learning experience. There were a few talented people on my team.

    Cons

    Most of my team members never spoke, they just kept to themselves and did not like to share their knowledge. Not a sociable atmosphere at all.

    The El Monte Operations center is in a terrible area, the building was old, smelly and filled with roaches. The A/C didn't work most of the time. Being located in the San Gabriel Valley where the average summer temperature is 100°, it was often unbearable.

    Management is a joke. The same bad managers keep getting promoted over and over again, making more and more money. A lot of office politics.

    The HR department is also a joke. When you have a legitimate complaint against your supervisor, they side with the company, not yours.

    Employee favoritism is HUGE in this company. You can do a great job and get nothing (no compliments, feedback on your performance, raise, or bonus), or you can do a lousy job and get promoted AND a raise, if you are “in” with the right manager. They also eliminated the work from home policy, but some certain “favorite” people still got to work from home.

    Advice to ManagementAdvice

    Treat your good employees with respect, give them the raises and bonuses they deserve for doing a great job and sacrificing so much overtime (on evenings and weekends) to get your systems installed. And STOP the employee favoritism by managers!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President  in  Pasadena, CA
    Current Employee - Vice President in Pasadena, CA

    I have been working at East West Bancorp full-time for more than a year

    Pros

    Strong stock price and great efficiency ratio. Fair compensation, solid medical benefits and generous 401K match.

    Cons

    Management is not in touch with reality. Unrealistic goals. Organizational structure is set up to create internal infighting.

    Advice to ManagementAdvice

    Structure your organization as a traditional commercial bank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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