East West Bancorp Reviews

Updated July 1, 2015
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  1. Helpful (3)

    Retail banking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East West Bancorp full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Was an exciting place to work for until the company expended to its size now and new management. You can learn a lot and be taken care of IF you are under the right boss. Healthcare costs are reasonable.

    Cons

    New management cares only for numbers. Low employee morale. Hard work is usually unrecognized. Management is biased. HR is not far behind; employee concerns are overlooked. SIGNIFICANT salary gaps for all positions. Low to non-existent salary raises. Goals are unrealistic and not reflected in pay level. Lots of office politics. "Employee engagement" is non-existent.

    Advice to Management

    Should build a reward incentive culture instead of a punishment based work environment to keep talents.


  2. Got under the wrong boss..

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Union City, CA
    Former Employee - Assistant Vice President in Union City, CA

    I worked at East West Bancorp full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior management had the foresight and business skills to navigate the financial crisis that took down some ore their competitors. Most people are nice and friendly.

    Cons

    I don't have anything negative to say about the company itself. I simply had the misfortune of being under a manager who did not maintain one set of direction from one day to the next. I don't believe that manager is there any longer, so it's probably a decent place to work. I have heard they consolidated some of Jaheim functions to the branches, so I don't know how that has effected the culture or the job duties.

    Advice to Management

    Congratulations on navigating the real estate meltdown. I have nothing particularly negative or glowingly positive to say.


  3. Helpful (4)

    Very poor experience, bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in El Monte, CA
    Former Employee - Anonymous Employee in El Monte, CA

    I worked at East West Bancorp full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They invested millions of dollars in new technology, which was a good learning experience. There were a few talented people on my team.

    Cons

    Most of my team members never spoke, they just kept to themselves and did not like to share their knowledge. Not a sociable atmosphere at all. The El Monte Operations center is in a terrible area, the building was old, smelly and filled with roaches. The A/C didn't work most of the time. Being located in the San Gabriel Valley where the average summer temperature is 100°, it was often unbearable. Management is a joke. The same bad managers keep getting promoted over and over again, making more and more money. A lot of office politics. The HR department is also a joke. When you have a legitimate complaint against your supervisor, they side with the company, not yours. Employee favoritism is HUGE in this company. You can do a great job and get nothing (no compliments, feedback on your performance, raise, or bonus), or you can do a lousy job and get promoted AND a raise, if you are “in” with the right manager. They also eliminated the work from home policy, but some certain “favorite” people still got to work from home.

    Advice to Management

    Treat your good employees with respect, give them the raises and bonuses they deserve for doing a great job and sacrificing so much overtime (on evenings and weekends) to get your systems installed. And STOP the employee favoritism by managers!!


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  5. Helpful (2)

    Good to start but horrible for long turn

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in San Francisco, CA
    Current Employee - Customer Service Specialist in San Francisco, CA

    I have been working at East West Bancorp full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Small company, but you can learn a lot.

    Cons

    Lots of dramas. Lots of pressure. Goal is set at very high. There's no way you can reach it. Also under pay their empolyees.

    Advice to Management

    Be realistic when setting goals


  6. Helpful (5)

    Vice President

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Pasadena, CA
    Current Employee - Vice President in Pasadena, CA

    I have been working at East West Bancorp full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong stock price and great efficiency ratio. Fair compensation, solid medical benefits and generous 401K match.

    Cons

    Management is not in touch with reality. Unrealistic goals. Organizational structure is set up to create internal infighting.

    Advice to Management

    Structure your organization as a traditional commercial bank.


  7. Helpful (1)

    Appreciation needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at East West Bancorp

    No opinion of CEO
    No opinion of CEO

    Pros

    Helpful colleagues, easy going team

    Cons

    Non-appreciative, boring, bosses don't listen

    Advice to Management

    Needs to listen to employees needs


  8. customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Walnut, CA
    Current Employee - Customer Service Representative in Walnut, CA

    I have been working at East West Bancorp full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great environment Mentorship Smart engaged people Decent salary Strong learning base

    Cons

    old outdated systems traditional style of doing business

    Advice to Management

    upgrade outdated technology


  9. Helpful (6)

    Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at East West Bancorp full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Solid financial profile and performance for shareholders, lacks many layers of management , China - US bridge banking a mission that sets bank apart from others .

    Cons

    Senior leadership lacks caring for employees, little teamwork, much favoritism, and traditional top down way of management. Lack of training programs. Leadership team does not promote positive feedback or communication. Lack of enforcing performance reviews. Cutthroat and pressure on meeting short-term goals. Management makes promises they do not keep to attract employees.

    Advice to Management

    Focus on improving corporate culture so communication is valued. Engage in seminars so management does not harass employees. Make executives focus less on their profit center. Do 360 reviews of managers. Make good teamwork among regions and product teams a core goal. Study and implement best work practices of American companies.


  10. Helpful (2)

    A very stable job, but with little pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp (More than 5 years)

    Pros

    there is opportunity to grow, they give you stocks as well..

    Cons

    very little pay, total compensation package is not competitive to motivate employees


  11. Helpful (4)

    Worst place I ever worked at in 30 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp full-time

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Good at managing risks and bottomline.

    Cons

    Management lacks strategic vision. Growth is by mainly acquisitions and expense control. Focuses on the petty and short term and does not invest in the long term technology, etc. Not willing to pay for expertise and talent, resulting in mediocre employees throughout the middle management and lower ranks. Employees (even at high levels) are not trusted to make the right decisions so they have little loyalty and high turnover. No transparency and little communication from top to bottom as well as among departments (a bunch of silos). Customers and employees are not the company's highest priorities.



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