Eastbay Reviews

Updated October 30, 2014
Updated October 30, 2014
13 Reviews
2.9
13 Reviews
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Dowe Tillema
2 Ratings

Employee Reviews

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  1.  

    Decent and stable company that needs to invest more in its skilled employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wausau, WI
    Former Employee - Anonymous Employee in Wausau, WI

    I worked at Eastbay full-time (more than an year)

    Pros

    Working in development I felt like management was bright, aware and engaged.

    There were always interesting development projects - the work was never boring.

    I liked a lot of the people I worked with and was able to work with a variety of people from various departments.

    I was given the freedom to do my work in the way I found most efficient and useful. I didn't feel constrained by direct management to do things 'the way we've always done them.'

    I felt like my recommendations for process improvements were taken seriously and were pushed to the extent that they could be.

    I learned a good deal and was encouraged to expand my skillset.

    The ongoing corporate training that is offered allows you to get a break from daily tasks and meet people from other departments. This training wasn't on hard skills but generally seemed to focus on social understanding and new approaches to workplace relationships and tasks.

    Cons

    Direct management is constrained by New York and unable to make the changes they want and they know their employees want. Being owned by Footlocker there is a lot of bureaucratic nonsense that prevents things in Wausau from being improved. Certain processes are dictated by people from offices in Pennsylvania or New York that never have to use those processes and aren't aware of how cumbersome and pointless they are.

    The pay is below average which combines with the generally undesirable location to make it hard to attract and retain talent. Raises are terrible and the review process is unnecessarily tedious and obtuse allowing for upper management in New York to dictate awful raises to employees in Wausau. This is frustrating for the management in Wausau who genuinely want to reward their best employees but are hamstrung by New York.

    The office environment is abysmal. There is no room for the current employees and the company continues to grow. The office is based out of a converted department store and strip mall and it is just dumpy in general. Upper management refuses to address the issue and continues to jam more people into the same space resulting in your development team being crammed into tiny 3 foot 'cubicles' in a converted mail room. Do you think this is a good way to retain people with one of the most in demand skills?

    Project managers bonuses are based solely on their projects. In theory this makes sense but in practice it leads to conflict between the PMs and contradictory work assignments to some employees. This system is broken. The PMs are always focused on their specific projects and have no incentive to care about the overall department goals. The PMO needs to be completely reworked so the PMs are on the same page and have incentive to support the department's goals, not just their own.

    Too. Many. Meetings. This varied by PM but could be very very frustrating for the development team trying to get stuff done.

    Management sometimes a bit too hands off in dealing with problems. This is probably an issue of managers who do not want to confront issues or problem employees and hope that things will work themselves out.

    Advice to ManagementAdvice

    It's hard to get excited every time there's a quarterly meeting showing significant growth in revenue and profits when the employees don't see any of that profit being invested into them.

    Invest some of your profits into a brand new campus and offer better perks to your skilled employees. Land in central WI is cheap. You need an on premises gym. You need more comfortable work space. Even if pay lags behind the national average due to the low cost of living in the area that excuse doesn't work at all for the work environment which is way way way behind the standard for an IT shop. The least you could do is lease some new office space (which is also cheap in the area). Remove the customer service department from the corporate headquarters. Relieve some of the overcrowding and let people know what your long term strategy is.

    Simplify the review process and give more power in compensation decisions to the management that works directly with the employees. They know who is worth it and who needs to be retained. 3% raises for your best employees dictated from high up the chain will frustrate your employees.

    All that said... this isn't a horrible place to start a career and is a solid place if you're stuck in the Wausau area. The flaws become more apparent and frustrating over time. Those that aren't tied to the area are not going to stick around for what you currently offer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Merchandise Service Center Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Service Center Associate in Oshkosh, WI
    Current Employee - Merchandise Service Center Associate in Oshkosh, WI

    I have been working at Eastbay part-time (more than an year)

    Pros

    30% discount on pretty much all item, really flexible, you make your own schedule, can talk to people on your down time

    Cons

    training is very boring (but its paid), a lot of the customers are very rude and disrespectful so its tough to handle sometimes, also super visors/team leads that are supposed to help you w/ calls aren't very helpful or even wont take calls when customers request to speak to somebody higher up, I also don't like how sometimes the "higher ups" don't always back up the agent also. Programs that they use are very old and can sometimes be inefficient

    Advice to ManagementAdvice

    Make training more realistic so that when the agent gets on the floor and starts taking calls they feel more prepared. Also update the system and use a better system that will make things easier to limit calls and customer dissatisfaction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Analyst in Wausau, WI
    Current Employee - Technical Analyst in Wausau, WI

    I have been working at Eastbay full-time (less than an year)

    Pros

    Casual dress with a laid back atmosphere. Great discount on product. By boss does not hover over me.

    Cons

    Average starting pay. Thought the pay should be higher for the job I am performing.

    Advice to ManagementAdvice

    Pay for what the job actually is.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Lots of opportunities in a growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wausau, WI
    Current Employee - Anonymous Employee in Wausau, WI

    I have been working at Eastbay full-time (more than an year)

    Pros

    Good work/life balance. Casual culture (very casual dress code). Many employees are into sports and/or fitness which can inspire you to work out especially with new clothes/shoes purchased with the Employee discount. It helps that Wausau is located near Rib Mountain and Dells of the Eau Claire River, a really pretty natural area with waterfalls. Also, if you prefer to live a vegetarian lifestyle, there is a natural grocery store that has great vegetarian/vegan lunches but overall it's expensive to eat vegetarian and/or organic here but the low rent compared to most other cities of this size probably offsets that.

    Cons

    There are not many events or things to do. Pay is definitely below the national average. Would like options for flexible work hours. The company seems mostly focused on profits and does not focus much (if at all) on social/environmental sustainability.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Fun People High Stress Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catalog Merchandiser in New York, NY
    Current Employee - Catalog Merchandiser in New York, NY

    I have been working at Eastbay full-time (more than an year)

    Pros

    The people are fun, Industry party invitations, The Benefits are good, Corporate training is good.

    Cons

    Pay is not commensurate with the work required. The company is always understaffed.

    Advice to ManagementAdvice

    pay better and hire full teams

    Recommends
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    It is a decent place to work, a good place to get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eastbay full-time (more than 5 years)

    Pros

    Benefits are competitive and most of the staff is fun a laid back.

    Cons

    Pay is below national averages and raises are small with no bonuses, vacation time is good but is maxed out at 3 weeks after 15 years .

    Advice to ManagementAdvice

    Increase pay to professional careers, a well paid worker will produce a lot more then an underpaid unhappy employee.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Finance Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eastbay as an intern

    Pros

    Fun working environment; flexible and nice employees

    Cons

    Small building--the offices are very crowded

    Recommends
    Positive Outlook
  9.  

    Boring, slow work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Wausau, WI
    Former Employee - Customer Service in Wausau, WI

    I worked at Eastbay full-time (more than an year)

    Pros

    Pick your own schedule for the most part
    Incentives for working special shifts (hot spots)

    Cons

    Low pay
    Hard to get more than 20 hours a week

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Pretty poor for a Fortune 500 company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copywriter in Wausau, WI
    Former Employee - Copywriter in Wausau, WI

    I worked at Eastbay full-time (more than 5 years)

    Pros

    The office was in a good location within the US. The people that work there are very nice. The benefits for mothers who want to have children is good

    Cons

    Turnover is insanely high for such a profitable company. Wages are kept well below national average. The benefits are subpar. Unless you work in something generic like "business" there is no room for advancement whatsoever. The company as a whole is run like a dictatorship, where the final opinion goes to the highest paid employee.

    Advice to ManagementAdvice

    Your opinions don't rule all. Pay your employees like you want to keep them.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    A company that doesn't care at all about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oshkosh, WI
    Current Employee - Anonymous Employee in Oshkosh, WI

    I have been working at Eastbay full-time (more than 5 years)

    Pros

    Discount, flexible hours, convenient to public transportation and university, covered parking

    Cons

    Company does not care or invest in its employees. PAY IS EXTREMELY POOR.

    Advice to ManagementAdvice

    Listen to your staff

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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