Eastbay Reviews

Updated October 13, 2014
Updated October 13, 2014
12 Reviews
2.9
12 Reviews
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Dowe Tillema
2 Ratings

Employee Reviews

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  1.  

    Merchandise Service Center Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Service Center Associate in Oshkosh, WI
    Current Employee - Merchandise Service Center Associate in Oshkosh, WI

    I have been working at Eastbay part-time (more than an year)

    Pros

    30% discount on pretty much all item, really flexible, you make your own schedule, can talk to people on your down time

    Cons

    training is very boring (but its paid), a lot of the customers are very rude and disrespectful so its tough to handle sometimes, also super visors/team leads that are supposed to help you w/ calls aren't very helpful or even wont take calls when customers request to speak to somebody higher up, I also don't like how sometimes the "higher ups" don't always back up the agent also. Programs that they use are very old and can sometimes be inefficient

    Advice to ManagementAdvice

    Make training more realistic so that when the agent gets on the floor and starts taking calls they feel more prepared. Also update the system and use a better system that will make things easier to limit calls and customer dissatisfaction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Analyst in Wausau, WI
    Current Employee - Technical Analyst in Wausau, WI

    I have been working at Eastbay full-time (less than an year)

    Pros

    Casual dress with a laid back atmosphere. Great discount on product. By boss does not hover over me.

    Cons

    Average starting pay. Thought the pay should be higher for the job I am performing.

    Advice to ManagementAdvice

    Pay for what the job actually is.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Lots of opportunities in a growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wausau, WI
    Current Employee - Anonymous Employee in Wausau, WI

    I have been working at Eastbay full-time (more than an year)

    Pros

    Good work/life balance. Casual culture (very casual dress code). Many employees are into sports and/or fitness which can inspire you to work out especially with new clothes/shoes purchased with the Employee discount. It helps that Wausau is located near Rib Mountain and Dells of the Eau Claire River, a really pretty natural area with waterfalls. Also, if you prefer to live a vegetarian lifestyle, there is a natural grocery store that has great vegetarian/vegan lunches but overall it's expensive to eat vegetarian and/or organic here but the low rent compared to most other cities of this size probably offsets that.

    Cons

    There are not many events or things to do. Pay is definitely below the national average. Would like options for flexible work hours. The company seems mostly focused on profits and does not focus much (if at all) on social/environmental sustainability.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Fun People High Stress Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catalog Merchandiser in New York, NY
    Current Employee - Catalog Merchandiser in New York, NY

    I have been working at Eastbay full-time (more than an year)

    Pros

    The people are fun, Industry party invitations, The Benefits are good, Corporate training is good.

    Cons

    Pay is not commensurate with the work required. The company is always understaffed.

    Advice to ManagementAdvice

    pay better and hire full teams

    Recommends
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It is a decent place to work, a good place to get experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eastbay full-time (more than 5 years)

    Pros

    Benefits are competitive and most of the staff is fun a laid back.

    Cons

    Pay is below national averages and raises are small with no bonuses, vacation time is good but is maxed out at 3 weeks after 15 years .

    Advice to ManagementAdvice

    Increase pay to professional careers, a well paid worker will produce a lot more then an underpaid unhappy employee.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Finance Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eastbay as an intern

    Pros

    Fun working environment; flexible and nice employees

    Cons

    Small building--the offices are very crowded

    Recommends
    Positive Outlook
  8.  

    Boring, slow work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Wausau, WI
    Former Employee - Customer Service in Wausau, WI

    I worked at Eastbay full-time (more than an year)

    Pros

    Pick your own schedule for the most part
    Incentives for working special shifts (hot spots)

    Cons

    Low pay
    Hard to get more than 20 hours a week

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Pretty poor for a Fortune 500 company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copywriter in Wausau, WI
    Former Employee - Copywriter in Wausau, WI

    I worked at Eastbay full-time (more than 5 years)

    Pros

    The office was in a good location within the US. The people that work there are very nice. The benefits for mothers who want to have children is good

    Cons

    Turnover is insanely high for such a profitable company. Wages are kept well below national average. The benefits are subpar. Unless you work in something generic like "business" there is no room for advancement whatsoever. The company as a whole is run like a dictatorship, where the final opinion goes to the highest paid employee.

    Advice to ManagementAdvice

    Your opinions don't rule all. Pay your employees like you want to keep them.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    A company that doesn't care at all about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oshkosh, WI
    Current Employee - Anonymous Employee in Oshkosh, WI

    I have been working at Eastbay full-time (more than 5 years)

    Pros

    Discount, flexible hours, convenient to public transportation and university, covered parking

    Cons

    Company does not care or invest in its employees. PAY IS EXTREMELY POOR.

    Advice to ManagementAdvice

    Listen to your staff

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Wausau, WI
    Former Employee - Customer Service Associate in Wausau, WI

    I worked at Eastbay part-time (more than an year)

    Pros

    Flexible hours - you basically pick the hours you want to work

    Cons

    Minimum Wage pay
    Boring atmosphere
    Sitting all day

    Doesn't Recommend
    Neutral Outlook

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