Ebix Reviews

Updated July 28, 2015
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1.6
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Ebix Chairman, President, and CEO Robin Raina
Robin Raina
16 Ratings

Pros
  • learning opportunity and work life balance is okay (in 4 reviews)

  • Work with some great people, but they all eventually leave (in 3 reviews)

Cons
  • Difficult to maintain Work/Life Balance (in 6 reviews)

  • And it doesn't include the Senior Management listed on their website (in 7 reviews)

More Pros and Cons

20 Employee Reviews

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  1. Lead Designer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Ebix full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice new building in Johns Creeks and the employees are nice to work with.

    Cons

    I don't know where to begin the the dysfunction of Ebix and it's under qualified management. After loosing dozens of people by relocating to Johns Creek. They are not replacing employees, customers are getting angry because the software is slow to load and they continue to make bad business discussions by sending most of work to the offices in India. Where they are also slow to hire and find real talent to handle complex medical software and implementations. Too many mergers and layoffs have driven most of the intelligent employees away, all to look good to investors. HR is clueless, moral is down and the office building will still take months to complete

    Advice to Management

    Take the blinders off. There are hundreds of jobs available in the Atlanta metro area with better pay and benefits. Wake up and realize that John's creek is the 3rd most expensive place to live in GA. So pay people the medium salary or more and not be so cheap. Listen to your employees, make things right, invest in servers and not over the top fancy furniture that the CEO designed. Stop decorating or doing building maintenance. Go find good people now.... or the rest will disappear. So with no one left to transfer the knowledge.... no one will know how to train new employees correctly.


  2. Helpful (1)

    RUN!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Smyrna, GA
    Current Employee - Project Manager in Smyrna, GA

    I have been working at Ebix (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free soda to keep you going on a sugar high

    Cons

    Far commute. Company moved from Mid Town to Johns Creek and gave employees very little information about the move. All flexibility has been taken away. Skeleton crew left and those that stayed are not appreciated.

    Advice to Management

    None...they do not listen to the employees so what is the point


  3. WORK IN PROGRESS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant in Atlanta, GA
    Current Employee - Service Consultant in Atlanta, GA

    I have been working at Ebix full-time (Less than a year)

    Positive Outlook
    Positive Outlook

    Pros

    Dynamic team (local and global), solid client portfolio and good training

    Cons

    Lack of staff to properly serve client requests


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    A wobbly stepping stone, not a career destination.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Ebix full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great health benefits package.

    Cons

    - Office morale is terrible. Internal champions for the company are impossible to find outside of upper management (who I don't believe realize that there's an issue there). - Promotions (unless you count getting more responsibility with no increase in salary) are rare to non-existent. As a whole, the company doesn't invest in the knowledge or advancement of its employees. - Distrust of upper management. Most seen as mouthpieces for the CEO. - Planning is extremely difficult. Expenses, whether $5,000 or $50, go to the CEO for approval. Most times approval depends on what kind of mood he's in and can take weeks. - The CEO appears to "average" employees as very ego driven (showing an actual mosaic of his face on a company video should help with that though). - Attrition: Key department managers and SMEs are leaving the company at an unbelievable pace. One of two things is happening: Either upper management sees this issue and is failing to respond accordingly or, even worse, they don't realize it. Either is extremely troubling for employees.

    Advice to Management

    Let your department managers manage. Ebix could be better. Reward proven employees.


  6. Helpful (1)

    Company does not appreciate their employees

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Ebix

    Pros

    Laid back environment. They provide sodas for their employees

    Cons

    Company does not appreciate their employees. Most of the employees have not received raises and have been with the company for years.


  7. Helpful (3)

    Honest Opinion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Atlanta, GA
    Former Employee - Analyst in Atlanta, GA

    I worked at Ebix

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Some people are friendly here.

    Cons

    Company do not have a program for training. You are expected to learn everything on your own and it is all propriety software. Very high demand from employees. We easily work 60hrs a week or more. when we complain to manager, he say we are not working efficiently. Every single person on team have same complain of too much work for one person. The manager expect you to get all your work done even if it mean you have to work from home and cut family time. You are paid salary, so no over time. Senior manager only care to he look good to upper management and will sink his employee to do so. So if you thinking to work here, try to talke to some employee first. Tell hiring manager you want to talk to team members on the team you will work with before you take job. Although workers are nice to each other, a lot of back stabbing happens. Most people who is working here cannot find another job, but as soon as they find something else, they are gone. No room to grow in company. Lots of fake promise.

    Advice to Management

    Be careful your clients find out about the work atmosphere for the employees.


  8. Helpful (2)

    Systems Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Atlanta, GA
    Current Employee - Systems Analyst in Atlanta, GA

    I have been working at Ebix full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good clients, good admin team.

    Cons

    Ebix shows great interest to acquire new companies but doesn't know what to do with those companies after acquisition. They had a plan to sell the company for making but it didnt work out, so now they are just running the company. Every employee gets same treatment, doesn't recognize who is is contributing and who is not. Not matter how many efforts you put that does matter to any one. No one cares. Very bad management, middle management is absolutely powerless directionless and have no idea where they are going what they are doing. Be prepared to work for same salary for ages and for no promotions.

    Advice to Management

    Dont just acquire companies, acquire only if you can do some thing with them.


  9. not bad for what it was

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at Ebix full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great people to work with. Robin is easy to work with once you realize what he is about. Decent pay.

    Cons

    my immediate boss was poor sometimes felt there was no focus very little room for growth. Office politics seems more important than moving the company forward.

    Advice to Management

    A quote comes to mind: If both of us agree all the time one of us isnt necessary"


  10. Helpful (6)

    Beware- Employees leave Ebix due to poor management, lack of career growth opportunities, and low compensation.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Ebix full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    One of the pros of working with Ebix is that there are some truly talented employees. Unfortunately, most of them are with the company through acquisitions Ebix makes and they end up leaving once they realize that working for Ebix means that there is no longer room for career growth, raises, etc.

    Cons

    Executives and people in leadership roles are incapable of making decisions or presenting a clear direction for the company- much less all of the divisions and products that fall under Ebix. The company is constantly making acquisitions but never spends money on R&D, proper staffing, or Marketing. This leads to a lot of frustration internally and an extremely high turnover rate. Also, the office culture in Sandy Springs is terrible. Employees are forced to 'sign in' and 'sign out' like Kindergarteners and management is more focused on whether you are sitting at your desk (god forbid you go to lunch or the bathroom!) than they are about whether you are getting work done and meeting/exceeding your goals.

    Advice to Management

    Nurture the talent that you have instead of constantly hiring from the outside. Hire better leadership. Have better communication with employees regarding the status of the company, earnings, new products rolling out, etc. Everyone is always in the dark unless a press release is issued. Spend money on R&D & hire more people for product development. The current product offering across the board is stagnant and needs a refresh. Hire more people in Marketing & a VP of Marketing to lead them. There are literally 3 people working in Marketing which makes absolutely NO sense for a company the size of Ebix.


  11. Helpful (2)

    Customers - Run for the hills! Are you getting the feeling that Ebix is pulling a ponzi scheme? Go with your gut.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Ebix full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I'll get back to you on this...

    Cons

    Very secretive management. Only Raina and his close circle know anything about whats happening with the company. And it doesn't include the Senior Management listed on their website. Being investigated by several governmental bodies, and for good reason. Goldman pulled out of it's acquisition after doing due diligence. Customers are slowly figuring out that its' all a house of cards on a windy day.

    Advice to Management

    You do not instill trust



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