Ebix

  www.ebix.com
  www.ebix.com

Ebix Reviews

Updated December 10, 2014
Updated December 10, 2014
78 Reviews
2.3
78 Reviews
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Recommend to a friend
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Ebix Chairman, President, and CEO Robin Raina
Robin Raina
54 Ratings

Review Highlights

Pros
  • learning opportunity and work life balance is okay (in 4 reviews)

  • Work with some great people, but they all eventually leave (in 3 reviews)


Cons
  • Difficult to maintain Work/Life Balance (in 6 reviews)

  • And it doesn't include the Senior Management listed on their website (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    Has total 1 yr exp with this company, in that Working in USA for last 5 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Dover, NH
    Current Employee - Senior Software Engineer in Dover, NH

    I have been working at Ebix full-time (more than an year)

    Pros

    Ontime Salary credit
    Good leave management.

    Cons

    HR dept is very bad there will be no response from them. We have to follow up them regularly.
    Medical health insurance is very costly.

    Doesn't Recommend
    No opinion of CEO
  2.  

    I didn't have a lot of prospects, but this was the best, minus furthering career goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Pasadena, CA
    Current Employee - Technical Support Representative in Pasadena, CA

    I have been working at Ebix full-time (more than an year)

    Pros

    Great people, not overly stressful, good base pay. I was sad to leave the people. The workload is very manageable and no work after hours.

    Cons

    Customer base, career movement, slow support. A fair number of the people we helped were grumpy and needy and were not willing to think for themselves. There isn't a lot of advancement, and product support doesn't translate we'll to other jobs. Development was not invested in and the product (and therefore everything in the company) suffered because of it.

    Advice to ManagementAdvice

    Techs can help train users and report bugs, but without more programmers, it is impossible to actually improve quality of the product and continue new developments.

    Neutral Outlook
  3.  

    So much wasted potential...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Ebix full-time

    Pros

    Very difficult to think of any.

    Cons

    - Overall sense that leadership does not care about their employees
    - Lack of formal performance review program
    - Extremely difficult for anyone to receive a pay increase, even top-tier performers
    - No opportunities for training/development. The company does not offer tuition reimbursement and will not pay for any training that may help you to better perform in your role.
    - HR seems more concerned about monitoring employees' work schedules (professional employees, mind you), "teaching them a lesson" and carrying out the personal whims of specific executives than it is about actually attempting to improve the dismal level of morale, or representing and supporting employee interests.
    - Shady (at best) if not downright unscrupulous business practices

    All of the above factors lead to truly good employees leaving the organization (which apparently does not concern leadership one bit since the typical response is something equivalent to "don't let the door hit you on your way out"). When this occurs, the vacant position is often not back filled, which means the remaining employees take on more work - of course, without additional pay.

    Advice to ManagementAdvice

    I would suggest HR obtain employee feedback via a survey but I have absolutely no reason to believe they would do anything with the responses except make excuses and blame the employees themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ebix

    Pros

    Unfortunately, I don't really have a lot of pros. The location of the building is great, can walk around and there are a lot of restaurants to choose from. So that's great.

    Cons

    The benefits are abysmal, no flexibility, systems are archaic and not necessarily user friendly. This is the first place where I worked where you don't get the tools you need to do your job properly, and it can be frustrating. Not to mention, the company does not have any perks for their employees, no tuition reimbursement, no certification reimbursements, no room for growth (no promotional opportunities) and no raises.

    Advice to ManagementAdvice

    Invest in the employees if you want them to stick around.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    When Ebix bought our company, it all went downhill!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Atlanta, GA
    Former Employee - Sales in Atlanta, GA

    I worked at Ebix full-time (more than 3 years)

    Pros

    The products from the former company that they bought were A+ until Ebix stopped all improvements, fixes and upgrades.

    Cons

    * Ebix doesn't do performance reviews and we all concluded that it's so they don't have to give any type of salary increase from year to year. My salary stayed the same for 3 years.
    * Everything - down to signing off on paper towel - is approved by the CEO. Systems for ordering things, getting any type of resource is bogged down as a result. The CEO seems to have a control issue.
    * Travel approvals (airfare, hotel, etc.) had to go through 5 people before accepted.
    * Absolutely no strategic direction - company is constantly reacting - never directing their activities in advance - except of course for their acquisitions which I assume someone knows about in advance.
    * Company is really not directed by doing a good job and being the best in an industry - seems only to be directed by stock price and thus gobbling up companies.
    * There's no effort to integrate new companies when they join Ebix's portfolio - as a result, there is a lot of redundancy and wasted efforts.
    * All 3rd party work is done by the Ebix employees "offshore" in India - their skills are definitely lacking, there is no accountability and it's no wonder that a lot of US companies are going elsewhere if they are any indication of the work force.
    * Ebix does not invest in any upgrades, improvements or fixes for products that they buy when they've acquired new companies.
    * The place is totally disorganized - there's no accoutability and good employees are dismissed without so much as a goodbye.
    * This HR department is definitely not an advocate for anyone but the company - it's the most unfriendly group of people in this capacity that I've met.
    * You definitely feel like a commodity as an employee. If you disagree, don't like something, etc., the feeling is "they'll just get someone else to do the job". I guess that works in a 3rd world country of a billion people.

    Advice to ManagementAdvice

    Clean house - top down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Lots of potential in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Park City, UT
    Current Employee - Project Manager in Park City, UT

    I have been working at Ebix full-time (more than 10 years)

    Pros

    Easy going atmosphere in the workplace, great benefits

    Cons

    salary scale is below the market average

    Advice to ManagementAdvice

    Help employees feel like they are part of something

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    You'd be better off on welfare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Ebix full-time (more than 5 years)

    Pros

    You get paid every two weeks, the same salary year after year.

    Cons

    This is a company that gobbles up other companies, but never does any due diligence about said companies. It took a year ... A YEAR ... for senior management to know who ran one of the most important aspects of their content business.
    If you're expecting even a cost of living allowance, an EBT card offers you more growth than suffering the daily grind of a place that treats people like they're stick figure drawings on a whiteboard.
    But hey, the CEO is so rich, he's among the top 20 on CNN 's CEO Money list.
    The company will hire people to work fulltime from their homes, but be a loyal employee for years and make them money hand over fist and then ask to work from home -- while offering to take a pay cut and pay more for benefits -- and they'll spit in your face. Then make you train your replacement. while they wait to fire you.

    Advice to ManagementAdvice

    Fire themselves

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    OK in the Short Term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ebix full-time

    Pros

    Friendly coworkers
    Flex-time at local office
    Relaxed dress code
    Free parking
    Gym membership reimbursement up to $200 per year
    Average paid time off, but you get an increase in vacation days after only two years

    Cons

    Low pay
    No annual salary increases or financial incentives for a job well done
    Mediocre retirement plan
    Little to no chance of career growth within the company
    Most positions cannot work remotely, even on a part-time basis

    Advice to ManagementAdvice

    Stop micromanaging details and start doing some long-term planning. Invest in training and team building within the company. Turnover is high and will get even higher as the job market opens up unless you pay more attention to employee satisfaction.

    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    They don't even know they have a left hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech in Columbus, OH
    Current Employee - Tech in Columbus, OH

    I have been working at Ebix full-time (more than 3 years)

    Pros

    You'll get experience with mini technologies and service offerings. You'll get exposure to some fortune 100 companies. And it's good professional networking.

    Cons

    o of consolidation. Executive team acquires companies but never consolidates or concentrates on redundancies. Personally seen for the e they keep the com that keep the company running.

    Advice to ManagementAdvice

    and and realize that you have human your making you your making your money. If you take care of them then they will take care of you. but it's but it so fits.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    The closer you get to senior management, the worse it gets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at Ebix

    Pros

    Great colleagues at local office
    Good benefits
    Local management makes strong efforts to provide a fun work environment

    Cons

    Senior management is extremely cost conscious to an absurd point
    Compensation relatively low
    Offshore resources tend to be low in quality and productivity
    Internally developed/owned software is terrible

    Advice to ManagementAdvice

    Fire yourselves.

    Doesn't Recommend
    No opinion of CEO

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