Ecampus.com

  www.ecampus.com
  www.ecampus.com

Ecampus.com Reviews

Updated June 16, 2014
Updated June 16, 2014
5 Reviews
2.5
5 Reviews
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Recommend to a friend
Approve of CEO
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Matt Montgomery
3 Ratings

Employee Reviews

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  1.  

    A good place to gain self-taught experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lexington-Fayette, KY
    Former Employee - Anonymous Employee in Lexington-Fayette, KY

    I worked at Ecampus.com full-time

    Pros

    The office has a very laid back atmosphere, depending on your department, so for the most part, no one is really keeping track of when you come or go. This can be a bad thing though as people who take advantage of this really effect the performance of their team with no discipline, which can spread a cloak of negativity among your peers. Most of the people are decent to work with in terms of friendliness and responsibility. The company provides a good benefits and vacation package and offers opportunities to young professionals straight out of college.

    Cons

    The biggest challenge was working through a CEO that requires every decision be made through him. He doesn't believe in incentive or recognition, so it's hard to feel appreciated or even know when you're doing something right. Rather, he thinks he should talk down or embarrass his employees to point out what they're doing wrong. Salaries are absolutely ridiculous, even for Lexington, and the hiring of younger people is definitely taken advantage of. People will get hired in and be happy to have an income, but then the workload is tripled within the first year but their salaries remain the same. Reviews are always at least 7 months late, and often unfair. There are also a lot of ethical and political issues within the company, such as secret bonuses for pets and business practices that are intended to rip off college students.

    Advice to ManagementAdvice

    Learn how to treat employees. Recognize or even reward people that are assets to your company. Learn to trust the people you're hiring so you don't have to pretend that you know how to do their job better than they do. Giving examples of experience you had 25 years ago is not relevant nor acceptable as expertise in fields that you're actually clueless about. Your target audience is college students, so the sooner you stop pretending you know more about 20 year olds than actual 20 year olds, you might start connecting with your customers at the same level as your competitors. (And saying you're the only textbook company that turns a profit is not a great debate for this point.)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Awful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ecampus.com full-time

    Pros

    *Somewhat laid back
    *Decent work environment physically
    *Casual attire
    *Overall exposure to many different business processes
    *Company is an eCommerce company with a large internet presence

    Cons

    *Completely driven by money and profit
    *No short term/medium term/long term/any term planning of any sort
    *Zero IT personnel succession planning
    *Severely outdated IT workstations, laptops and servers.
    *IT knowledge severely lacking in up-to-date related business processes and architecture
    *The landing gear is being built while the "plane" is already in flight!

    Advice to ManagementAdvice

    *Understand technology, it's capabilities, and priorities since the company is considered an "eCommerce" company.
    *Invest in a competent IT business consultant and "non-Ebay" equipment.
    *Institutional IT knowledge needs to be vetted and distributed among other personnel.
    *Management needs to find a way to mitigate massive security holes in processes and delivery.
    *I would suggest starting the cleanup of the IT architecture for audit and investor purposes posthaste.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Poor experience, only hires temporary employees 98% of the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Lexington, KY
    Former Employee - Customer Service Representative in Lexington, KY

    I worked at Ecampus.com

    Pros

    Easy hiring process
    Nice work atmosphere
    fast paced, but fun
    ability to learn more about customer service field
    Easy going supervisors/managers

    Cons

    They only hire you as a temporary employee because they would rather continuously hire and train new people during busy seasons that keep an employee part time/seasonal because offering benefits is something they do not want to do. Even employees who have been there for years do not get benefits because they are considered part time employees even though they work 40 hour work weeks during busy seasons (which is 25-50% of the year). After busy season is over they fire temporary employees, and tell them they will possibly call them next season, but to no avail. They simply continue to hire new employees, which is a pain because they have to be trained. It would be much easier to call/accept temp. employees from the past.

    Advice to ManagementAdvice

    Provide benefits to employees who have been there for over 2 yrs. Hire back previous temporary employees for next busy season if they are available.

    Doesn't Recommend
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  5.  

    It has it's pros and cons.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ecampus.com

    Pros

    Relaxed atmosphere during the off seasons, casual attire, flexible working hours during the off seasons, friendly co-workers, and decent discounts.

    Cons

    Serious lack of process definition, appropriate head count, IT capabilities, product/stock visibility, very out-dated equipment, little promise of advancement or even hire on.

    Advice to ManagementAdvice

    Invest in a business consultant, upgrade your IT capabilities, value employees who work hard, form a continuous improvement plan, maintain a stable workforce.

    Disapproves of CEO
  6.  

    Nice people, laid back job, lack of understanding and funding in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ecampus.com

    Pros

    Laid back company, small local business operating on a multi-national scale.

    Cons

    Lack of a competent IT department and/or poor funding to it. Poor IT support for the busy seasons. Hard to get hired on as a permanent employee.

    Advice to ManagementAdvice

    Gain a better understanding of what kind of technical equipment is required to run an operation on this scale. Hire some competent IT professionals and allocate resources to improving workstation and server technology.

    Recommends
    No opinion of CEO

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