Echo Global Logistics
3.1 of 5 119 reviews
www.echo.com Chicago, IL 1000 to 5000 Employees

Echo Global Logistics Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

3.1 119 reviews

                             

81% Approve of the CEO

Echo Global Logistics CEO and Director Doug Waggoner

Doug Waggoner

(84 ratings)

53% of employees recommend this company to a friend
119 Employee Reviews
in

Review Highlights

Pros:
  • "Echo Dallas has a great work environment for someone who wants to work hard and play hard"
    in 16 reviews
  • "We even have beer Fridays and get to wear jeans"
    in 10 reviews
Cons:
  • "Terrible commission structure, low salary"
    in 11 reviews
  • "You do not make over your base salary for the first year, and when you do start getting commission it is easily taken away"
    in 5 reviews
  • Show more review highlights

Reviews

    1 person found this helpful  

    Below Average Career Opportunity

    Anonymous Employee (Current Employee)

    ProsYoung and fun work environment.

    ConsPoor pay, management doesn't stick to their word.

    Advice to Senior ManagementHave more consistency

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    Filled with false hopes. Plenty of hard work and nothing in return.

    National Account Manager (Current Employee)
    Atlanta, GA

    ProsYoung, fun work environment for the most part. Snacks and sodas and coffee provided. Opportunity to make a good amount of money.

    ConsPlagued with favoritism, micro-management, and executives who don't care about 90% of their employees.

    Advice to Senior ManagementTake care of everyone, quit hiring everyone for sales and then giving them other jobs. Source people and train them for the jobs they will be doing in the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Entry-level logistics, cold-call center

    National Account Manager (Former Employee)
    Dallas, TX

    ProsLaid back environment
    Very little structure
    Extensive training

    ConsYou do not make over your base salary for the first year, and when you do start getting commission it is easily taken away. Logistics is a cut throat industry, not for the faint of heart. The first year will feel like you are only working in a call center, and becomes very boring after about 3 months. There is not much room for growth in the company; management is more set in stone.

    Advice to Senior ManagementThere should be better incentives for good work, besides a bar tab.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Account Executive

    Account Executive (Former Employee)
    Chicago, IL

    ProsGood Young Environment. The people working in your group are usually helpful and supportive with the workload.

    ConsThere is little mobility. You can change positions, but it will not be reflected in any kind of pay increase. The management is misdirecting in their plans for the future, and inaccurate about what the roll out plans are for updates and products that are supposed to ease your work. It is a long day and with very little reward.

    Advice to Senior ManagementComplete projects, do not try and launch 5 different initiatives when 4.5 will not take off properly because everyone is spread too thin.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Candid Review for Current Job Seekers

    National Account Manager (Current Employee)

    Pros- Great atmosphere, lot of great friendships made
    - Decent work/life balance
    - Fun work events
    -If you have the money to make base for a couple years while others quit and you get handed their accounts this might not be a bad job for you
    - Middle management does care about your success*

    Cons- Commission structure is a joke, dont expect to make more than your base until either a) You get lucky and land a large customer or b) have been there for 1 1/2 years
    - Frat House atmosphere at time where work is hard to get accomplished
    - Beng dishonest and shady are traits that are praised
    -*While middle management is helpful and does want you to succeed they have little power to offer any form of bonus or monetary reward beyond a gift card to the Olive Garden
    - Goals are so overinflated that it is challenging to even take them seriously, let alone hit them.
    - While the LTL market is becoming more and more saturated the only way to make any money is in the truckload market which Echo is currently inept at, as their carrier team is tiny

    Advice to Senior ManagementWhile the company atmosphere and beer fridays are fun at first, the good feelings begin to ware off once employees realize that they are being taken advantage of as cheap labor with extremely lofty goals and a commission structure that is almost laughable. Make your 1yr reps that have been putting in hard work and making your company money feel like they are more than just a number on a spread sheet. Your turnover will be high until you realize that you can not just focus on your top earners and new hires, something has to be done to compensate successful employees who are in the 1-2 year range so they wont quit and never use your service when/if they are shipping managers one day. Build your Truckload carrier team so you can actually service what you are asking your sales team to sell. At the end of the day people go to work to make money and no amount of Starbucks gift cards and beer can make them forget that they are being taken advantage of.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Take this job if you have no other offers out of college.

    Client Sales Representative (Current Employee)
    Chicago, IL

    ProsThe people
    Great Building
    Beer on friday

    Cons1.) 35,000 salary non-negotiable
    2.) expected make 80-100 cold calls per day
    3.) Training program is horrible. Basically waste 3 months sitting in a classroom.
    4.) You will absolutely get blown out of the water on any full truckload quote you do with someone. That's how you start making money on full truckload, not moving a single pallet for $30 gross profit.
    5.) Your job can easily be eliminated since your the 3rd party. You have customers yelling at you for missed/drop times, and theirs nothing you can do about it.
    6.) Extremely hard grow a book of business being a new person. Basically any company in the USA is in the database taken by some seasoned vet.
    7.) Won't see decent bonus until your 3 or 4 year. The average rep last a year at the company. Makes sense.

    Advice to Senior ManagementHonestly a college frat house. Knew plenty of people sleeping with each other after Thursday night softball games.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    carrier sales rep

    Anonymous Employee (Current Employee)

    ProsFun, young work environment with decent benefits.

    ConsPoor starting salary and commission structure

    Advice to Senior ManagementMove away from the laissez faire management style in order to lessen the turnover ratio.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Executives do not respect IT

    Senior Software Developer (Current Employee)
    Chicago, IL

    ProsThe IT dept at Echo is top notch. The entire team wants to make a great product. The IT managers are great. They can be a tad bit arrogant, but name me one IT manager who isn't one of the most arrogant people you've meet. There is a real chance for advancement in this dept, which is rare for IT. And it isn't based on favorites, but skill level. However...

    ConsThe Executives do not give us any respect or time to do what's right. They're constantly pushing us to do things quick and easy.

    The pay and benefit structure do not match the market. The health insurance plan for families is the worst I've ever seen offered to an IT dept. The co-pay is almost $800/month. Most employees with families do not use Echo's insurance cause the cost is too high. It's cheaper for them to purchase it online or use their spouse's plan.

    The 401k matching is the bare minimum a company can offer and still legally be able to state they have matching 401k. It's all based on very long term vestments so you'll never see the matching $.

    They claim your bonuses is a max of 5%, but in reality it's only maxes out at 2.5%, vs. the standard 10% offered by most IT places. The upper management does not see bonuses as a way to reward you for hard work, instead they see it as some chicken feed to throw at you so they can say they handed out bonuses.

     The high turnover rate reflects the lack of benefits, and yet they still haven't figured it out.

    Advice to Senior ManagementGive your IT dept a real competitive bonus structure. Pay for most of their health insurance, which is pretty standard for IT dept. The current benefits structure makes me NOT want to work hard or work overtime. We had record profits the last 2 years mainly due to new products pushed out via overtime by IT. But yet the IT dept is constantly given the cold shoulder.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Think twice

    Inside Sales (Current Employee)
    Atlanta, GA

    ProsTwo weeks of all-expense paid classroom training in Chicago
    Young culture, 'Beer Fridays'
    Competitive salary for entry level position
    Good place to obtain industry knowledge and experience

    ConsMeetings upon meetings (group and one-on-one), day after day, management shadowing you on the phones, and your supervisor sits just feet away from you in an office environment with no walls and no privacy. Metrics are sent out about every two hours. New hires are expected to make 80-100 cold calls, send out two quotes to new clients, achieve 20% talk time on the phones, and add about 30 leads a day (which you aren't allowed to do during office hours). If you have a question or task for your supervisor, they most likely don't have time for you right now because they're stretched thin among 15-20 sales reps.

    In December, Echo redesigned its commission structure and nearly all sales reps who were making commission saw a significant decrease in their paychecks - and Echo can change commission anytime it wants to, so we could see another pay cut in the near future. If you're a new hire, you won't make commission for at least a year after you hit the sales floor (unless you get obscenely lucky), and the incentives are few and far between ('free dinner' or 'fancy office chair' are the incentives offered for hitting goals, and they're tough to hit). Also, Echo's Accounts Receivable department exists only to establish and extend credit/buffer days, so you are responsible for obtaining payment from your clients - and commission is based off of what your customers have paid. If your client goes into collections and defaults, you are responsible for about 22% of what they owe...this will be deducted from your paycheck.

    When it comes to actually selling, what you find is that you're selling an average product at an average or inflated price in an extremely saturated market. Most businesses you call are very happy with their 'current transportation solution' and have no reason to switch, plus they're annoyed at the amount of calls they get everyday from 3PLs just like you. It's tough to sell on service in an economy where so many businesses just care about price. Bottom line - there are definitely worse jobs out there. These are just things I wish I knew before I took the job.

    Advice to Senior ManagementTrust your employees and dangle carrots in front of them - their only motivation to achieve goals right now is to keep management off their back. Coercion is NOT the same as motivation, especially not in sales. Give employees some level of autonomy and privacy, along with challenging but attainable goals & incentives, and productivity will increase.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Not a place to make a living

    Carrier Sales (Current Employee)
    Phoenix, AZ

    ProsGood place to get logistics Experience.
    35K salary ( is a pro if thats all you want in life) Not a pro if you are trying be a provider

    Conszero chance for commission
    too many hours
    no advancement potential
    Benefits suck

    Advice to Senior ManagementIncentives that actually have money in them. commission plan with an actual chance for commission. Think more about the employees than your own pockets

    No, I would not recommend this company to a friend

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Echo Global Logistics – Why Work for Us?

Take a look at the future of logistics... take a look at Echo. Driven, energetic and motivated – the Echo team is made of like minded individuals with one common thread, an opportunity to jumpstart a career at a… Full Overview

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Glassdoor is your free inside look at Echo Global Logistics reviews and ratings — including employee satisfaction and approval rating for Echo Global Logistics CEO Doug Waggoner. All 119 reviews posted anonymously by Echo Global Logistics employees.