Echo Global Logistics Reviews

Updated October 21, 2014
Updated October 21, 2014
138 Reviews
3.3
138 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
98 Ratings

Review Highlights

Pros
  • Echo Dallas has a great work environment for someone who wants to work hard and play hard (in 20 reviews)

  • kickball team on thursdays, softball team on tuesdays, beer fridays and happy hours regularly (in 17 reviews)


Cons
  • Sweeping changes in benefits and commission structure were made without warning (in 13 reviews)

  • takes a while and hard work to get to commission (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Entry-level logistics, cold-call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager in Dallas, TX
    Former Employee - National Account Manager in Dallas, TX

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    Laid back environment
    Very little structure
    Extensive training

    Cons

    You do not make over your base salary for the first year, and when you do start getting commission it is easily taken away. Logistics is a cut throat industry, not for the faint of heart. The first year will feel like you are only working in a call center, and becomes very boring after about 3 months. There is not much room for growth in the company; management is more set in stone.

    Advice to ManagementAdvice

    There should be better incentives for good work, besides a bar tab.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    Good Young Environment. The people working in your group are usually helpful and supportive with the workload.

    Cons

    There is little mobility. You can change positions, but it will not be reflected in any kind of pay increase. The management is misdirecting in their plans for the future, and inaccurate about what the roll out plans are for updates and products that are supposed to ease your work. It is a long day and with very little reward.

    Advice to ManagementAdvice

    Complete projects, do not try and launch 5 different initiatives when 4.5 will not take off properly because everyone is spread too thin.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Candid Review for Current Job Seekers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    - Great atmosphere, lot of great friendships made
    - Decent work/life balance
    - Fun work events
    -If you have the money to make base for a couple years while others quit and you get handed their accounts this might not be a bad job for you
    - Middle management does care about your success*

    Cons

    - Commission structure is a joke, dont expect to make more than your base until either a) You get lucky and land a large customer or b) have been there for 1 1/2 years
    - Frat House atmosphere at time where work is hard to get accomplished
    - Beng dishonest and shady are traits that are praised
    -*While middle management is helpful and does want you to succeed they have little power to offer any form of bonus or monetary reward beyond a gift card to the Olive Garden
    - Goals are so overinflated that it is challenging to even take them seriously, let alone hit them.
    - While the LTL market is becoming more and more saturated the only way to make any money is in the truckload market which Echo is currently inept at, as their carrier team is tiny

    Advice to ManagementAdvice

    While the company atmosphere and beer fridays are fun at first, the good feelings begin to ware off once employees realize that they are being taken advantage of as cheap labor with extremely lofty goals and a commission structure that is almost laughable. Make your 1yr reps that have been putting in hard work and making your company money feel like they are more than just a number on a spread sheet. Your turnover will be high until you realize that you can not just focus on your top earners and new hires, something has to be done to compensate successful employees who are in the 1-2 year range so they wont quit and never use your service when/if they are shipping managers one day. Build your Truckload carrier team so you can actually service what you are asking your sales team to sell. At the end of the day people go to work to make money and no amount of Starbucks gift cards and beer can make them forget that they are being taken advantage of.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Take this job if you have no other offers out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Sales Representative in Chicago, IL
    Current Employee - Client Sales Representative in Chicago, IL

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    The people
    Great Building
    Beer on friday

    Cons

    1.) 35,000 salary non-negotiable
    2.) expected make 80-100 cold calls per day
    3.) Training program is horrible. Basically waste 3 months sitting in a classroom.
    4.) You will absolutely get blown out of the water on any full truckload quote you do with someone. That's how you start making money on full truckload, not moving a single pallet for $30 gross profit.
    5.) Your job can easily be eliminated since your the 3rd party. You have customers yelling at you for missed/drop times, and theirs nothing you can do about it.
    6.) Extremely hard grow a book of business being a new person. Basically any company in the USA is in the database taken by some seasoned vet.
    7.) Won't see decent bonus until your 3 or 4 year. The average rep last a year at the company. Makes sense.

    Advice to ManagementAdvice

    Honestly a college frat house. Knew plenty of people sleeping with each other after Thursday night softball games.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    carrier sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    Fun, young work environment with decent benefits.

    Cons

    Poor starting salary and commission structure

    Advice to ManagementAdvice

    Move away from the laissez faire management style in order to lessen the turnover ratio.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Executives do not respect IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Chicago, IL
    Current Employee - Senior Software Developer in Chicago, IL

    I have been working at Echo Global Logistics full-time (more than 3 years)

    Pros

    The IT dept at Echo is top notch. The entire team wants to make a great product. The IT managers are great. They can be a tad bit arrogant, but name me one IT manager who isn't one of the most arrogant people you've meet. There is a real chance for advancement in this dept, which is rare for IT. And it isn't based on favorites, but skill level. However...

    Cons

    The Executives do not give us any respect or time to do what's right. They're constantly pushing us to do things quick and easy.

    The pay and benefit structure do not match the market. The health insurance plan for families is the worst I've ever seen offered to an IT dept. The co-pay is almost $800/month. Most employees with families do not use Echo's insurance cause the cost is too high. It's cheaper for them to purchase it online or use their spouse's plan.

    The 401k matching is the bare minimum a company can offer and still legally be able to state they have matching 401k. It's all based on very long term vestments so you'll never see the matching $.

    They claim your bonuses is a max of 5%, but in reality it's only maxes out at 2.5%, vs. the standard 10% offered by most IT places. The upper management does not see bonuses as a way to reward you for hard work, instead they see it as some chicken feed to throw at you so they can say they handed out bonuses.

     The high turnover rate reflects the lack of benefits, and yet they still haven't figured it out.

    Advice to ManagementAdvice

    Give your IT dept a real competitive bonus structure. Pay for most of their health insurance, which is pretty standard for IT dept. The current benefits structure makes me NOT want to work hard or work overtime. We had record profits the last 2 years mainly due to new products pushed out via overtime by IT. But yet the IT dept is constantly given the cold shoulder.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Atlanta, GA
    Current Employee - Inside Sales in Atlanta, GA

    I have been working at Echo Global Logistics full-time

    Pros

    Two weeks of all-expense paid classroom training in Chicago
    Young culture, 'Beer Fridays'
    Competitive salary for entry level position
    Good place to obtain industry knowledge and experience

    Cons

    Meetings upon meetings (group and one-on-one), day after day, management shadowing you on the phones, and your supervisor sits just feet away from you in an office environment with no walls and no privacy. Metrics are sent out about every two hours. New hires are expected to make 80-100 cold calls, send out two quotes to new clients, achieve 20% talk time on the phones, and add about 30 leads a day (which you aren't allowed to do during office hours). If you have a question or task for your supervisor, they most likely don't have time for you right now because they're stretched thin among 15-20 sales reps.

    In December, Echo redesigned its commission structure and nearly all sales reps who were making commission saw a significant decrease in their paychecks - and Echo can change commission anytime it wants to, so we could see another pay cut in the near future. If you're a new hire, you won't make commission for at least a year after you hit the sales floor (unless you get obscenely lucky), and the incentives are few and far between ('free dinner' or 'fancy office chair' are the incentives offered for hitting goals, and they're tough to hit). Also, Echo's Accounts Receivable department exists only to establish and extend credit/buffer days, so you are responsible for obtaining payment from your clients - and commission is based off of what your customers have paid. If your client goes into collections and defaults, you are responsible for about 22% of what they owe...this will be deducted from your paycheck.

    When it comes to actually selling, what you find is that you're selling an average product at an average or inflated price in an extremely saturated market. Most businesses you call are very happy with their 'current transportation solution' and have no reason to switch, plus they're annoyed at the amount of calls they get everyday from 3PLs just like you. It's tough to sell on service in an economy where so many businesses just care about price. Bottom line - there are definitely worse jobs out there. These are just things I wish I knew before I took the job.

    Advice to ManagementAdvice

    Trust your employees and dangle carrots in front of them - their only motivation to achieve goals right now is to keep management off their back. Coercion is NOT the same as motivation, especially not in sales. Give employees some level of autonomy and privacy, along with challenging but attainable goals & incentives, and productivity will increase.

    Doesn't Recommend
    No opinion of CEO
  9. 2 people found this helpful  

    Not a place to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Carrier Sales in Phoenix, AZ
    Current Employee - Carrier Sales in Phoenix, AZ

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    Good place to get logistics Experience.
    35K salary ( is a pro if thats all you want in life) Not a pro if you are trying be a provider

    Cons

    zero chance for commission
    too many hours
    no advancement potential
    Benefits suck

    Advice to ManagementAdvice

    Incentives that actually have money in them. commission plan with an actual chance for commission. Think more about the employees than your own pockets

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Mediocre, but could be so much more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Chicago, IL
    Current Employee - Senior Software Developer in Chicago, IL

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    Young culture and extracurricular activities are geared toward that.

    Atmosphere is light and loose.

    The potential here is staggering ... if they can reach it remains to be seen. There are many things that we do well. But many, many others that we simply get by on brute force.

    Cons

    Quantity over quality is the name of the game. Focus is on turning out code, which is often sub-par.

    It is not a collaborative environment. Not just between individual development teams, but between the business and the analysts, the analysts and the developers, and between development teams. We simply do not work well together to compliment each other.

    Pay and benefits in IT is mediocre, especially given the hours and effort expended, turnover is high.

    No investment in training for IT staff. Not on the business. Not ongoing technical training.

    Advice to ManagementAdvice

    There are a lot of young managers, who were promoted from within the company, which is generally good. But there is little balance between young guns that only know the "Echo Way" and seasoned professionals that can help the company improve.

    There are some smart people in IT. Put the brightest from IT and the business in a room and engage them. Collaborate with them. Then challenge them. They will challenge you back and help you to examine your preconceptions. Put all the pieces to the puzzle on the table so we can find the missing pieces together. The result will be truly dynamic partnership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Post-Collegiate Frat Party

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Sales Trainee in Chicago, IL
    Current Employee - Logistics Sales Trainee in Chicago, IL

    I have been working at Echo Global Logistics full-time (less than an year)

    Pros

    Young atmosphere constant change, and Beer Friday.

    Cons

    Where to begin: For starters, the 'Logistics Sales Trainee' period is outrageous. 6 months of managers the same age as you making you feel replaceable. The training period is going through rotations for 6 months, doing jobs they don't want to hire actual full time employees for. In short, you upload documents for 6 months and then do one week of sales training and get thrown on the sales floor and are expected to make all these goals when you have very little guidance. The atmosphere is so young that promotions are based on favoritism, not because the person actually deserved it. Communication between departments is terrible, I would even say there is no communication period. The pay is horrible and not competitive to other Logistic companies in Chicago. The only way they make up for wasting 6 months of your life is bringing in beer on Fridays mid-afternoon.

    Advice to ManagementAdvice

    Listen to your employees and what they have to say. Learn how to communicate with each other and make changes with the training program. The turnover rate would be much lower if even the smallest changes started getting made.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Echo Global Logistics Photos

Work at Echo Global Logistics? Share Your Experiences

Echo Global Logistics

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.