Echo Global Logistics Reviews

Updated August 28, 2014
Updated August 28, 2014
130 Reviews

3.6
130 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
92 Ratings

Review Highlights

Pros
  • Echo Dallas has a great work environment for someone who wants to work hard and play hard (in 19 reviews)

  • kickball team on thursdays, softball team on tuesdays, beer fridays and happy hours regularly (in 14 reviews)


Cons
  • Terrible commission structure, low salary (in 11 reviews)

  • Base Salary sucks and it takes a while to build business (in 5 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Echo Dallas, a great place to learn both sales and transportation management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Dallas, TX
    Current Employee - Account Executive in Dallas, TX

    I have been working at Echo Global Logistics full-time for less than a year

    Pros

    Great Co workers, dedicated managerial and executive staff. The company is growing at such a rapid pace, there is a lot of room for internal promotion.

    Cons

    In my tenure thus far, i have not seen any cons worth noting. At the pace the company is growing, its good to see that they have kept most everyone happy!

    Advice to ManagementAdvice

    Keep up the dedication and face time within the branches, it helps motivate employees!

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Eh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Sales Representative  in  Atlanta, GA
    Former Employee - Client Sales Representative in Atlanta, GA

    I worked at Echo Global Logistics full-time for less than a year

    Pros

    Okay company culture, a decent incentive every once in a while. Great coworkers, regular paycheck.
    Industry-leading "proprietary" technology, okay brand name.
    Solid [paid] training for the industry.
    Nearly no petty micro-managing; freedom to put Echo's name and resources to the test while attempting to close billion-dollar companies.
    Good comprehensive small-business experience.
    Still a young company.

    Cons

    Horrible operational support; this is more an "account executive" position, and the sales side diminishes quickly over time.
    Very poor commission structure; less than 15% of the entire sales force hits "commission" (that is, makes more than the base salary) within the first 12 months of "hitting the floor." Furthermore, client sales trainees don't hit the floor for a good couple of months, so you can expect to be looking at 14-18+months before you make over base salary.
    Despite above, this is actually more of a "customer service" position, as you will be in the "business of apologizing."
    Nearly impossible to be ethical and make a good paycheck (not just Echo, but 3pl's as a whole).
    Ridiculous rate of turnover amongst employees and management alike.

    Advice to ManagementAdvice

    There should be a dichotomy between sales and operations, otherwise the rate of your return on employees in "client sales" goes down drastically over time.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Not for the unmotivated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Sales Representative  in  Dallas, TX
    Current Employee - Client Sales Representative in Dallas, TX

    I have been working at Echo Global Logistics full-time for more than a year

    Pros

    Great opportunities to make money and learn

    After a year you will be an expert in the Logistics industry.

    Cons

    Can be a 24/7 job.

    Advice to ManagementAdvice

    None as of yet.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Lots of busy work/ low pay / replaceable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Echo Global Logistics full-time for less than a year

    Pros

    Good place to start out and get something on your resume

    Cons

    Frat house. Young inexperienced managers. Too much hiring from within which means you get people with Echo tunnel vision. The bureaucracy is to have systems in place so that everyone is replaceable. You spend most of your time creating paper trails to cover your ass. Most people have extra part time jobs on the weekend to cover the cost of living in Chicago. A team lead's sole purpose is to micro-manage and squeeze more work out of you. It doesn't seem like anyone gets a chance to take a lunch break so everyone eats at their desk. Then they bribe you with beer on Friday. If you paid more we could all buy our own beer.

    Advice to ManagementAdvice

    Don't know. Never get to interact with any of them because I'm low on the food chain.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Below Average Career Opportunity

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics

    Pros

    Young and fun work environment.

    Cons

    Poor pay, management doesn't stick to their word.

    Advice to ManagementAdvice

    Have more consistency

  7.  

    Excellent Training, Few Opportunities for Long Term Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager  in  Atlanta, GA
    Former Employee - National Account Manager in Atlanta, GA

    I worked at Echo Global Logistics full-time for more than a year

    Pros

    The LTL training program was excellent. They've reformatted it a bit since I was hired, but Echo was my first supply chain job. It was a thorough and comprehensive introduction to LTL transport.

    Cons

    Very high turnover. Salesmen complain of "lead-lock," or a lack of available prospects to call on. Disputes over leads and accounts are frequent and usually settled in favor of senior reps, so it's difficult to gain traction as a young salesperson. Sweeping changes in benefits and commission structure were made without warning.

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Filled with false hopes. Plenty of hard work and nothing in return.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager  in  Atlanta, GA
    Current Employee - National Account Manager in Atlanta, GA

    I have been working at Echo Global Logistics full-time for more than a year

    Pros

    Young, fun work environment for the most part. Snacks and sodas and coffee provided. Opportunity to make a good amount of money.

    Cons

    Plagued with favoritism, micro-management, and executives who don't care about 90% of their employees.

    Advice to ManagementAdvice

    Take care of everyone, quit hiring everyone for sales and then giving them other jobs. Source people and train them for the jobs they will be doing in the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Young atmosphere with a lot of green sales people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager  in  Troy, MI
    Former Employee - National Account Manager in Troy, MI

    I worked at Echo Global Logistics full-time for more than a year

    Pros

    High spirit and lots of people just out of college and in the work force. A good experience for learning cold calling and accountability.

    Cons

    Very regimented day to day and feels very military-esque. Most of this is due to the extreme pressure put on the supervisors to perform. What this means is that you can forget asking your bosses to leave for doctors appointments and don't call in sick or ask for vacation without someone acting like it is the end of the world. Due to the young work crowd there are a lot sales rewards based on pizza and $10 gift cards to Starbucks. Worst part of working there-even if you were good at your job you felt like you could be fired at any time in a very unprofessional manner. Also, the commission structure is nearly impossible to get to in the first year-don't believe what they tell you.

    Advice to ManagementAdvice

    The company isn't a start up anymore-stop treating it like one. The cold call to death sales tactics are not going to work much longer. You need to start hiring seasoned account reps and pay them a fair wage. People working at department stores downtown make more money that your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Lots to learn!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics

    Pros

    Friendly Management
    Good use of technology

    Cons

    Low pay scale
    No benefits

    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Where Careers Go to Die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive  in  Chicago, IL
    Former Employee - Senior Account Executive in Chicago, IL

    I worked at Echo Global Logistics full-time for more than 5 years

    Pros

    You will generally work 8AM-5PM, but longer hours will come depending on the amount of clients you have and what time zone they are in. Echo requires their employees (namely sales employees) to wear many hats so, while it may be annoying to manage all your shipments from entering in the database to invoice payment, all of your clients' payment collections, and deal with inevitable freight claims, it is useful experience that will increase your business savvy if you continue to work in logistics.

    Cons

    Echo has a 'churn and burn' type of atmosphere, in that sales reps and account executives will work like crazy to see little or nothing in return, aside from their base salary check. You are not valued until you produce, but most employees get too worn out before they can do so.

    There is virtually zero respect between employees and the lack of professionalism is imminent. No one holds themselves accountable for getting their job done and there are blurred lines with policies and procedures. Additionally, the culture of the company is similar to that of a high school clique. Regardless of your work ethic, education, work accomplishments, etc., it is impossible to move up from an entry-level position in the company unless you are in the in-crowd. It is no wonder that a good portion of management is actually pretty incompetent.

    The pay at Echo is severely low. The base salary is generally in the 25-50% compared to average industry rates and because your compensation plan can change at any time. It is not uncommon to see your pay drop from year to year.

    Advice to ManagementAdvice

    The screen when you walk into the office says "Echo Values Its Employees." This is a colossal lie and is evidenced by the amount of untapped potential at the company. HR, managers, etc. should be working with employees within the first three months to determine their strengths, weaknesses, and goals, and help them to realize their potential. 360 feedback would be beneficial because a large portion of management is pretty awful and incompetent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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