Echo Global Logistics

  www.echo.com
  www.echo.com

Echo Global Logistics Reviews

Updated December 12, 2014
Updated December 12, 2014
146 Reviews
3.3
146 Reviews
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Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
104 Ratings

Review Highlights

Pros
  • Echo Dallas has a great work environment for someone who wants to work hard and play hard (in 20 reviews)

  • kickball team on thursdays, softball team on tuesdays, beer fridays and happy hours regularly (in 17 reviews)


Cons
  • Sweeping changes in benefits and commission structure were made without warning (in 13 reviews)

  • I wasn't 100% prepared when I hit the floor after training (in 4 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Atlanta, GA
    Current Employee - Inside Sales in Atlanta, GA

    I have been working at Echo Global Logistics full-time

    Pros

    Two weeks of all-expense paid classroom training in Chicago
    Young culture, 'Beer Fridays'
    Competitive salary for entry level position
    Good place to obtain industry knowledge and experience

    Cons

    Meetings upon meetings (group and one-on-one), day after day, management shadowing you on the phones, and your supervisor sits just feet away from you in an office environment with no walls and no privacy. Metrics are sent out about every two hours. New hires are expected to make 80-100 cold calls, send out two quotes to new clients, achieve 20% talk time on the phones, and add about 30 leads a day (which you aren't allowed to do during office hours). If you have a question or task for your supervisor, they most likely don't have time for you right now because they're stretched thin among 15-20 sales reps.

    In December, Echo redesigned its commission structure and nearly all sales reps who were making commission saw a significant decrease in their paychecks - and Echo can change commission anytime it wants to, so we could see another pay cut in the near future. If you're a new hire, you won't make commission for at least a year after you hit the sales floor (unless you get obscenely lucky), and the incentives are few and far between ('free dinner' or 'fancy office chair' are the incentives offered for hitting goals, and they're tough to hit). Also, Echo's Accounts Receivable department exists only to establish and extend credit/buffer days, so you are responsible for obtaining payment from your clients - and commission is based off of what your customers have paid. If your client goes into collections and defaults, you are responsible for about 22% of what they owe...this will be deducted from your paycheck.

    When it comes to actually selling, what you find is that you're selling an average product at an average or inflated price in an extremely saturated market. Most businesses you call are very happy with their 'current transportation solution' and have no reason to switch, plus they're annoyed at the amount of calls they get everyday from 3PLs just like you. It's tough to sell on service in an economy where so many businesses just care about price. Bottom line - there are definitely worse jobs out there. These are just things I wish I knew before I took the job.

    Advice to ManagementAdvice

    Trust your employees and dangle carrots in front of them - their only motivation to achieve goals right now is to keep management off their back. Coercion is NOT the same as motivation, especially not in sales. Give employees some level of autonomy and privacy, along with challenging but attainable goals & incentives, and productivity will increase.

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    Not a place to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Carrier Sales in Phoenix, AZ
    Current Employee - Carrier Sales in Phoenix, AZ

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    Good place to get logistics Experience.
    35K salary ( is a pro if thats all you want in life) Not a pro if you are trying be a provider

    Cons

    zero chance for commission
    too many hours
    no advancement potential
    Benefits suck

    Advice to ManagementAdvice

    Incentives that actually have money in them. commission plan with an actual chance for commission. Think more about the employees than your own pockets

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Mediocre, but could be so much more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Chicago, IL
    Current Employee - Senior Software Developer in Chicago, IL

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    Young culture and extracurricular activities are geared toward that.

    Atmosphere is light and loose.

    The potential here is staggering ... if they can reach it remains to be seen. There are many things that we do well. But many, many others that we simply get by on brute force.

    Cons

    Quantity over quality is the name of the game. Focus is on turning out code, which is often sub-par.

    It is not a collaborative environment. Not just between individual development teams, but between the business and the analysts, the analysts and the developers, and between development teams. We simply do not work well together to compliment each other.

    Pay and benefits in IT is mediocre, especially given the hours and effort expended, turnover is high.

    No investment in training for IT staff. Not on the business. Not ongoing technical training.

    Advice to ManagementAdvice

    There are a lot of young managers, who were promoted from within the company, which is generally good. But there is little balance between young guns that only know the "Echo Way" and seasoned professionals that can help the company improve.

    There are some smart people in IT. Put the brightest from IT and the business in a room and engage them. Collaborate with them. Then challenge them. They will challenge you back and help you to examine your preconceptions. Put all the pieces to the puzzle on the table so we can find the missing pieces together. The result will be truly dynamic partnership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Post-Collegiate Frat Party

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Sales Trainee in Chicago, IL
    Current Employee - Logistics Sales Trainee in Chicago, IL

    I have been working at Echo Global Logistics full-time (less than an year)

    Pros

    Young atmosphere constant change, and Beer Friday.

    Cons

    Where to begin: For starters, the 'Logistics Sales Trainee' period is outrageous. 6 months of managers the same age as you making you feel replaceable. The training period is going through rotations for 6 months, doing jobs they don't want to hire actual full time employees for. In short, you upload documents for 6 months and then do one week of sales training and get thrown on the sales floor and are expected to make all these goals when you have very little guidance. The atmosphere is so young that promotions are based on favoritism, not because the person actually deserved it. Communication between departments is terrible, I would even say there is no communication period. The pay is horrible and not competitive to other Logistic companies in Chicago. The only way they make up for wasting 6 months of your life is bringing in beer on Fridays mid-afternoon.

    Advice to ManagementAdvice

    Listen to your employees and what they have to say. Learn how to communicate with each other and make changes with the training program. The turnover rate would be much lower if even the smallest changes started getting made.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Inside Sales (Customer Sales)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at Echo Global Logistics full-time (more than an year)

    Pros

    It is a young and energetic atmosphere. OK job out of school but it will get old fast once you finish the 4-month training program (which is pretty nice). They take you out to Chicago for the first two weeks (all expenses paid).

    Cons

    After the orientation phase in Chicago it all goes downhill. You go through several tedious rotations that require you to call and track shipments for about 4 months. I think they are revamping the training because it is pointless and wasteful at times.

    Advice to ManagementAdvice

    Relax and don't micromanage so much. You will get more quality work out of the employees if they don't feel you breathing down their backs all the time.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Not enough support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National
    Former Employee - National

    I worked at Echo Global Logistics full-time

    Pros

    Corporate setting, free meals on the company, very relaxed office atmosphere

    Cons

    -You have to sourece your own leads and they expect you to do it outside of work, without pay of course
    -The training is too short
    -No scale for marking up so they give you a sense to feel a bit like a shady broker

    Advice to ManagementAdvice

    Listen to your staff more, don't be so aggressive, supervising is one thing, but without giving your employees the right tools to be successful the upper level managers come off as money hungry.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    An OK Starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Echo Global Logistics

    Pros

    Young energetic atmosphere
    Couldn't think of any other Pros

    Cons

    Treated like you are easily replaceable
    benefits package (lack there of)
    communication between departments

    Advice to ManagementAdvice

    If you want to continue to be a Technology driven company then listed to the Technology experts, not the guys in suits that sit in meetings all day playing office politics!

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Good first job. Not a long term opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Inside Sales
    Current Employee - Inside Sales

    I have been working at Echo Global Logistics

    Pros

    - Young work force. The entire office is between 22 - 30.
    - Flexible hours. You can take time off when you need/want to without hassle
    - Great employees

    Cons

    - Low starting wage
    - Commission structure is designed to rip you off:
    -- for accounts that are given to you, you recieve half of the commission
    -- if one of your accounts defaults, they take about 23% of the loss from your check. Some accounts owe $50,000 +. (This is inspite of the fact that all accounts are insured agaiinst default. Meaning, Echo is first reimbursed by an insurance company and then recieves an additional 23% from the sales rep as profit.)
    - Useless support structure:
    -- getting the carrier department to assist you is like pulling teeth
    -- the people who argue invoices discrepancies work against you

    Advice to ManagementAdvice

    Move to a base + commission structure & recognize hard work.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful  

    Great place to gain valuable experience for a few months for an entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - National Account Manager in Troy, MI
    Former Employee - National Account Manager in Troy, MI

    I worked at Echo Global Logistics

    Pros

    Some independence, can't think of much more

    Cons

    Pay, work, management, resources, recognition

    Advice to ManagementAdvice

    Be prepared to cold call and sell a competitive service that is hard to sell because of the resources you are given

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    If you graduated college and are desperate for a job, look no further.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics

    Pros

    entry level logistics, get your foot in the door in the world of sales or logistics

    Cons

    0 upward mobility potential, 0 job well done recognition, lots of scare tactics used and micro-management, commission structures are laughable

    Advice to ManagementAdvice

    Loose the spiffs and correct the commission structures, how about a job well done once in a while?

    Doesn't Recommend
    No opinion of CEO

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