Echo Global Logistics

  www.echo.com
  www.echo.com

Echo Global Logistics Reviews

Updated November 10, 2014
Updated November 10, 2014
142 Reviews
3.2
142 Reviews
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Echo Global Logistics CEO and Director Doug Waggoner
Doug Waggoner
100 Ratings

Review Highlights

Pros
  • Echo Dallas has a great work environment for someone who wants to work hard and play hard (in 20 reviews)

  • kickball team on thursdays, softball team on tuesdays, beer fridays and happy hours regularly (in 17 reviews)


Cons
  • Sweeping changes in benefits and commission structure were made without warning (in 13 reviews)

  • takes a while and hard work to get to commission (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Young atmosphere with a lot of green sales people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager in Troy, MI
    Former Employee - National Account Manager in Troy, MI

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    High spirit and lots of people just out of college and in the work force. A good experience for learning cold calling and accountability.

    Cons

    Very regimented day to day and feels very military-esque. Most of this is due to the extreme pressure put on the supervisors to perform. What this means is that you can forget asking your bosses to leave for doctors appointments and don't call in sick or ask for vacation without someone acting like it is the end of the world. Due to the young work crowd there are a lot sales rewards based on pizza and $10 gift cards to Starbucks. Worst part of working there-even if you were good at your job you felt like you could be fired at any time in a very unprofessional manner. Also, the commission structure is nearly impossible to get to in the first year-don't believe what they tell you.

    Advice to ManagementAdvice

    The company isn't a start up anymore-stop treating it like one. The cold call to death sales tactics are not going to work much longer. You need to start hiring seasoned account reps and pay them a fair wage. People working at department stores downtown make more money that your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lots to learn!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics

    Pros

    Friendly Management
    Good use of technology

    Cons

    Low pay scale
    No benefits

    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Where Careers Go to Die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Chicago, IL
    Former Employee - Senior Account Executive in Chicago, IL

    I worked at Echo Global Logistics full-time (more than 5 years)

    Pros

    You will generally work 8AM-5PM, but longer hours will come depending on the amount of clients you have and what time zone they are in. Echo requires their employees (namely sales employees) to wear many hats so, while it may be annoying to manage all your shipments from entering in the database to invoice payment, all of your clients' payment collections, and deal with inevitable freight claims, it is useful experience that will increase your business savvy if you continue to work in logistics.

    Cons

    Echo has a 'churn and burn' type of atmosphere, in that sales reps and account executives will work like crazy to see little or nothing in return, aside from their base salary check. You are not valued until you produce, but most employees get too worn out before they can do so.

    There is virtually zero respect between employees and the lack of professionalism is imminent. No one holds themselves accountable for getting their job done and there are blurred lines with policies and procedures. Additionally, the culture of the company is similar to that of a high school clique. Regardless of your work ethic, education, work accomplishments, etc., it is impossible to move up from an entry-level position in the company unless you are in the in-crowd. It is no wonder that a good portion of management is actually pretty incompetent.

    The pay at Echo is severely low. The base salary is generally in the 25-50% compared to average industry rates and because your compensation plan can change at any time. It is not uncommon to see your pay drop from year to year.

    Advice to ManagementAdvice

    The screen when you walk into the office says "Echo Values Its Employees." This is a colossal lie and is evidenced by the amount of untapped potential at the company. HR, managers, etc. should be working with employees within the first three months to determine their strengths, weaknesses, and goals, and help them to realize their potential. 360 feedback would be beneficial because a large portion of management is pretty awful and incompetent.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Sales Representative in Scottsdale, AZ
    Current Employee - Client Sales Representative in Scottsdale, AZ

    I have been working at Echo Global Logistics full-time

    Pros

    *Young culture, lots of energy and management is helpful
    * If you are doing your work, there is no micro-managing
    *Good training before you have numbers to meet

    Cons

    *Base salary is horrible
    *Potential to move up is pretty non-existent
    *High turn-over rate

    Advice to ManagementAdvice

    Create more opportunities to advance or pay increases with time there. ex: every six months

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Work amongst peers but tough to be more than just a number

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Chicago, IL
    Former Employee - Inside Sales in Chicago, IL

    I worked at Echo Global Logistics full-time (less than an year)

    Pros

    If you're a young person just starting out, this is a great first job in Chicago. Nearly all of the 300+ employees in Chicago are between 23-30. Easy to make friends as most people are in the same boat, first job in Chicago, don't plan on staying there for very long.

    Cons

    A new recruiting class of 20 every month. You are not much more than a number and if you aren't catching on the company will not hesitate to cut you loose. There is a lot of external competition in this industry in Chicago, but the enormous amount of sales reps in the company creates an enormous amount of internal competition. High volume/small margin approach makes it exceedingly difficult to reach commission threshold.

    Advice to ManagementAdvice

    Having a better system for handling old leads could allow customer sales reps to have more success.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great young work culture...always looking to expand...salary could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    Young, fun work culture
    Great for post grads looking to see what they want
    Relaxed work atmosphere, providing you do your work
    Nice location

    Cons

    Micro Managed
    Not high enough commissions
    Salary could be better
    Cold Callin

    Advice to ManagementAdvice

    Would have loved to see higher commissions and a salary bump to feel like we were working towards something worth staying for.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Great entry level experience

    Former Employee - National Account Manager in Chicago, IL
    Former Employee - National Account Manager in Chicago, IL

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    - Excellent culture
    - Great leadership at the top
    - Industry leading technology

    Cons

    - Cutthroat industry
    - Limited commission during first year
    - Little upward mobility

    Advice to ManagementAdvice

    Find a way to create an opportunity for mid-level employees so that turnover is not as high and careers can be established.

    Recommends
    Approves of CEO
  9. 2 people found this helpful  

    Intern

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echo Global Logistics as an intern

    Pros

    High top end compensation for most successful inside sales members

    Cons

    Sink or swim with regards to sales success

  10. 2 people found this helpful  

    Entry-level logistics, cold-call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager in Dallas, TX
    Former Employee - National Account Manager in Dallas, TX

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    Laid back environment
    Very little structure
    Extensive training

    Cons

    You do not make over your base salary for the first year, and when you do start getting commission it is easily taken away. Logistics is a cut throat industry, not for the faint of heart. The first year will feel like you are only working in a call center, and becomes very boring after about 3 months. There is not much room for growth in the company; management is more set in stone.

    Advice to ManagementAdvice

    There should be better incentives for good work, besides a bar tab.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Echo Global Logistics full-time (more than an year)

    Pros

    Good Young Environment. The people working in your group are usually helpful and supportive with the workload.

    Cons

    There is little mobility. You can change positions, but it will not be reflected in any kind of pay increase. The management is misdirecting in their plans for the future, and inaccurate about what the roll out plans are for updates and products that are supposed to ease your work. It is a long day and with very little reward.

    Advice to ManagementAdvice

    Complete projects, do not try and launch 5 different initiatives when 4.5 will not take off properly because everyone is spread too thin.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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