Echopass Reviews

Updated August 6, 2014
Updated August 6, 2014
5 Reviews

4.1
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Vinnie Deschamps
5 Ratings

Employee Reviews

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  1.  

    Good company with good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Platform Performance Specialist  in  Salt Lake City, UT
    Current Employee - Platform Performance Specialist in Salt Lake City, UT

    I have been working at Echopass as a contractor for less than a year

    Pros

    As soon I hit my first day of work. The training was very helpful as well as for my co-workers. We were actually given a good idea on the work. It got even better when actually started getting the process and seeing how an average work day went. Everyone was really helpful and Friendly.

    Cons

    When I was working there within the first month, There was a communication issue being relayed to the teams and this did played havoc for everyone, but after that month. Everyone seemed to be informed what was going on.

    Advice to ManagementAdvice

    Everyone should be notified which team is doing what, especially when impact occurs

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fast Paced and Never Boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Services  in  Salt Lake City, UT
    Current Employee - Professional Services in Salt Lake City, UT

    I have been working at Echopass full-time for more than 3 years

    Pros

    Innovative use of call center software to solve client problems
    Challenging environment with plenty of opportunity to learn

    Cons

    Slow to hire to help fill the massive backlog of work
    Technology is centered in one location

    Advice to ManagementAdvice

    Hire technical people outside of Salt Lake City

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Company is under manned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Cottonwood Heights, UT
    Former Employee - Technical Support in Cottonwood Heights, UT

    I worked at Echopass full-time for more than a year

    Pros

    Good benefits and the company throws a great Christmas party and company bonus at the end of the year

    Cons

    Little room for growth. Incompetent management. Little or no training for entry level positions. Company is very disorganized.

    Advice to ManagementAdvice

    Develop a good training program. Create some solid knowledge bases. Your info is all over the place.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Working here is a blast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Platform Performance Specialist  in  Cottonwood Heights, UT
    Current Employee - Platform Performance Specialist in Cottonwood Heights, UT

    I have been working at Echopass full-time for less than a year

    Pros

    Great people, great benefits, amazing pay

    Cons

    None! I love working for this company and don't plan on leaving anytime soon.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company to work for, with a wide-open future, both job satisfaction and financially

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Echopass

    Pros

    Industry leader in cloud-based Contact Center on Demand service
    Stock plan
    Open access to all Executives
    Eceryone is ready to help out anyone else.

    Cons

    Need more product matkletign and management

    Approves of CEO

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