Eddie Bauer Reviews

Updated October 16, 2014
Updated October 16, 2014
232 Reviews
2.9
232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Eddie Bauer President & CEO Michael Egeck
Michael Egeck
74 Ratings

Review Highlights

Pros
  • Good work-life balance (except around holidays: retail) (in 9 reviews)

  • being able to provide great customer service on a consistent basis (in 12 reviews)


Cons
  • No work- life balance unless working every holiday and weekend count (in 21 reviews)

  • Customers take advantage because they threaten to call customer service (in 11 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Developer in Bellevue, WA
    Current Employee - Product Developer in Bellevue, WA

    I have been working at Eddie Bauer full-time (more than 8 years)

    Pros

    Challenging, Great Associates, Convenient Location (for most), Compensation

    Cons

    Challenging, Unpaid Overtime, Legacy Systems

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good Company, Poor Decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eddie Bauer full-time (more than an year)

    Pros

    Compensation, Heritage, Mission, Benefits, Budget

    Cons

    Constant flux of leadership and snap decisions makes for an inconsistent strategy and culture.

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    No longer a pleasure to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Guide in Seattle, WA
    Former Employee - Sales Guide in Seattle, WA

    I worked at Eddie Bauer part-time (less than an year)

    Pros

    Able to get hired as a store manager without any experience.

    Cons

    Managers only care about sales. No longer are there employees that love the company and the product, it's all about your goals and how many credit cards you sell.

    Advice to ManagementAdvice

    Appreciate your employees that are hired with experience and knowledge and hire managers that have experience and actually use outdoor technical clothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    great workplace

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eddie Bauer

    Pros

    great employee discounts on everything

    Cons

    wasn't trained properly around holiday

  6.  

    Classic American Brand With Much Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing
    Former Employee - Marketing

    I worked at Eddie Bauer full-time (more than 3 years)

    Pros

    Great heritage, real company started by a real individual with a REAL story. Strong brand recognition and wonderfully loyal consumers with amazing stories about the products.

    Cons

    Had fallen out of touch with its brand roots and therefore was not bringing new consumers into the franchise. Did not stand for anything to their customers at the time, though they were working on reestablishing themselves as a true outdoor brand. As a consequence, this could be a really chaotic organization-- more so than other retailers-- and you could find yourself constantly jumping through hoops to please the management team.

    Advice to ManagementAdvice

    Treat employees with trust and respect and allow them to do the jobs for which you've hired them.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Winston-Salem, NC
    Former Employee - Sales Associate in Winston-Salem, NC

    I worked at Eddie Bauer part-time (more than an year)

    Pros

    No drama, pleasant, and comfortable place to work.

    Cons

    The pay isn't as pleasant as the environment.

    Advice to ManagementAdvice

    Consider paying people their worth. Taking into consideration experience, certifications, years of service.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Assistant Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Eddie Bauer full-time (more than an year)

    Pros

    I had the opportunity to bonus monthly based on store sales

    Cons

    Corporate did not support managers/associates, pressure to get sales/sign customers up for credit cards was too high and with little benefit to those who were good at it, sales changed all of the time and I spent hours updating the store, little benefit to working hard, I would never recommend working here

    Advice to ManagementAdvice

    Depending on your district and store team, bonusing was possible. However, corporate set our hurdle so high that I almost never bonused. I was pushed more to nag associates about credit cards than I was to support them. I left because my team was unhappy and I wasn't given the resources I needed to support them the way they deserved.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Stretched thin

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eddie Bauer full-time (more than 10 years)

    Pros

    people, vision, brand, supportive environment

    Cons

    personal growth, work-life balance, structure, leadership, execution

  10. 2 people found this helpful  

    Eddie is heading in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co Manager in Chicago, IL
    Current Employee - Co Manager in Chicago, IL

    I have been working at Eddie Bauer full-time (more than an year)

    Pros

    Easy to move up within company.

    Cons

    No work life balance. Higher management forgets how things actually runs inside the stores. Different departments don't talk to each other resulting in multiple sale changes a week, etc. Customers always get their way without the company backing their management . They changed the discount policy, now it is not as encouraging to purchase product.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Overall good professional experience....although, lots of highs and lows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Eddie Bauer full-time (more than 3 years)

    Pros

    -the people with whom I worked were truly great. They were the best part of my work experience.
    -the company has a lot of 'activities' for employees, promoting a 'Live Your Adventure' lifestyle.
    -product is finally starting to become consistent. We were confusing customers for a long time...seems to be getting back on track.
    -living and working in Seattle (Bellevue) is beautiful!

    Cons

    -there are some members of leadership who really do need to move on. Some have been there for so long, and the company needs fresh perspectives on all levels.
    -there are too many layers of leadership. SVP this, VP that, Director here, Senior Manager there.....get over it!
    Simplify the reporting structure. There are too many cooks in the kitchen....too many opinions being thrown around, which leads to inefficiency.
    -I felt that EB is trying to be everything to everyone. I suggest they focus on a couple aspects of lifestyle, instead of trying to 'do' so many different things.
    -women's line is a total bore. Needs a fresh perspective.

    Advice to ManagementAdvice

    -too many promotions!! ease up....believe in the product and don't put it on sale so quickly.
    -ease up on the catalogs!! Aside from the waste of paper....who even looks at those things anymore? They get tossed right in the recycle bin. Time to start thinking of a newer, more modern approach to reaching customers.
    -ADVERTISE ADVERTISE ADVERTISE!!! Whenever I mention to anyone that I worked for EB, the first response I hear is "Oh, they're still around??".

    Neutral Outlook
    Approves of CEO

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