Eddie Bauer Reviews

Updated September 14, 2014
Updated September 14, 2014
221 Reviews
2.9
221 Reviews
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Eddie Bauer President & CEO Michael Egeck
Michael Egeck
69 Ratings

Review Highlights

Pros
  • Good work-life balance (except around holidays: retail) (in 10 reviews)

  • Great People, Great Products, Great Company (in 12 reviews)


Cons
  • Work/life balance can be challenging based on demands of the business (in 16 reviews)

  • Internal Customer Service has gone to the wayside (in 9 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Stretched thin

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eddie Bauer full-time for more than 10 years

    Pros

    people, vision, brand, supportive environment

    Cons

    personal growth, work-life balance, structure, leadership, execution

  2. 1 person found this helpful  

    Eddie is heading in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co Manager  in  Chicago, IL
    Current Employee - Co Manager in Chicago, IL

    I have been working at Eddie Bauer full-time for more than a year

    Pros

    Easy to move up within company.

    Cons

    No work life balance. Higher management forgets how things actually runs inside the stores. Different departments don't talk to each other resulting in multiple sale changes a week, etc. Customers always get their way without the company backing their management . They changed the discount policy, now it is not as encouraging to purchase product.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good system as far as retail goes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Missoula, MT
    Former Employee - Sales Associate in Missoula, MT

    I worked at Eddie Bauer part-time for more than a year

    Pros

    decent benefits, good employee discounts on great gear, helpful training system

    Cons

    repetitive, sometimes very slow days, low pay

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Overall good professional experience....although, lots of highs and lows.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Eddie Bauer full-time for more than 3 years

    Pros

    -the people with whom I worked were truly great. They were the best part of my work experience.
    -the company has a lot of 'activities' for employees, promoting a 'Live Your Adventure' lifestyle.
    -product is finally starting to become consistent. We were confusing customers for a long time...seems to be getting back on track.
    -living and working in Seattle (Bellevue) is beautiful!

    Cons

    -there are some members of leadership who really do need to move on. Some have been there for so long, and the company needs fresh perspectives on all levels.
    -there are too many layers of leadership. SVP this, VP that, Director here, Senior Manager there.....get over it!
    Simplify the reporting structure. There are too many cooks in the kitchen....too many opinions being thrown around, which leads to inefficiency.
    -I felt that EB is trying to be everything to everyone. I suggest they focus on a couple aspects of lifestyle, instead of trying to 'do' so many different things.
    -women's line is a total bore. Needs a fresh perspective.

    Advice to ManagementAdvice

    -too many promotions!! ease up....believe in the product and don't put it on sale so quickly.
    -ease up on the catalogs!! Aside from the waste of paper....who even looks at those things anymore? They get tossed right in the recycle bin. Time to start thinking of a newer, more modern approach to reaching customers.
    -ADVERTISE ADVERTISE ADVERTISE!!! Whenever I mention to anyone that I worked for EB, the first response I hear is "Oh, they're still around??".

    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Desperately going nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Designer
    Current Employee - Designer

    I have been working at Eddie Bauer full-time

    Pros

    Everyone says it's the people who are great at EB and that is true. They offer half day Fridays in the summer but the workload is so heavy that many people are never or rarely able to take it. The opportunity to travel over seas and learn about building product is valuable for those on the design and PD teams that are able to go.

    Cons

    As wonderful as the people are, after two or three years most become very apathetic and frustrated because it is such a difficult company to work in. It's a revolving door. Either you are trying to be a lifer because Seattle is where you want to live so you stay under the radar and try to figure out a work life balance or you are counting the days until your two year relocation "contract" is up. The amount of change is staggering and the design teams are never able to move forward. Design has many micro managers from the CEO on down and thus eventually just do as told. The working conditions for design are terrible. Really tight, messy and unfunctional. I would definitely not recommend EB as a place to work unless you were were desperate for work.

    Advice to ManagementAdvice

    Executive team needs to be visionary enough to give input and direction early and then stop micro managing on the tail end down to the back neck labels. Turning around the company is more than a numbers game. It's about the people and culture too and you need to pay more attention to the culture. Upper management and especially the CEO is very removed from the troops on the ground. The CEO really needs to refrain from angry outbursts (swearing) in milestone meetings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Different than before

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eddie Bauer

    Pros

    Time off accrual, customers, staff

    Cons

    Work/life balance, micromanagement, communication, organization

  8.  

    Sales Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Eddie Bauer part-time

    Pros

    The Quality of the clothing is amazing, The fact that the company with pay you to do stuff outdoors. Clothing is finally getting up to date to what's trendy, {even though most of the loyal customers only come because they are looking for clothes that aren't trendy}. Awesome return policy.

    Cons

    Ever since the restructuring of the south region, to be combined, it has been a lot harder to control for SM to have a good relationship with RM or GM, The south is a lot of land/stores to cover so, many of the problems stem from that. Clothing is a little geared towards grandpa, so it's hard to find something cute to where after you leave the company. As long as Eddie Bauer can accommodate both gramps and young son, that would be the right direction.

    Advice to ManagementAdvice

    Have fun, don't stress out sales associates.

    Recommends
    Positive Outlook
  9.  

    Team is great. I like the Live your adventure programs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Eddie Bauer

    Pros

    They value your insights. Culture, People, Benefits are great. Best company to work for.

    Cons

    It takes time to step up in your career

    Recommends
  10.  

    Quick movement and faced paced selling culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Manager
    Current Employee - Co-Manager

    I have been working at Eddie Bauer full-time for less than a year

    Pros

    Love the teams I've worked with. The regional DVP is a great trainer and very committed to the brand and bringing up people from within.

    Cons

    The company has been transitioning to a heavily focused sales culture. Its not enough to want to help people, you have to produce sales as well as credit. Very aggressive coaching if you aren't making the cut.

    Advice to ManagementAdvice

    People work for people, the longer you let toxic management run stores, the less profitable and stable it will be.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Sorry to see you go........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Eddie Bauer full-time for more than 5 years

    Pros

    I have worked for Eddie Bauer for over 5 years, the team we have in our store is great, made it good to come to work everyday. I used to say I bleed Eddie Bauer green I so enjoyed working for this company. I got great training from my DM and learned so much from my management team. I really know how to do my job very effectively. The customers were great, they appreciated the fact that we were knowledgeable about our product and could steer them in the right direction.

    Cons

    The company is on a downward spiral, too many changes too fast. The employees are suffering under the weight of trying to keep up. The shift in focus from "customer service" to "get the customer to buy" has had a negative impact on many management teams, which are finding other places to use their talents. The bonus structure is a joke, the benefits aren't much better than nothing. The company seems to value the pushy aggressive sales person now who can get in the faces of our customers to sell credit cards, loyalty program, PWP and anything else they can think of to throw at the customer.

    Advice to ManagementAdvice

    Pay your management teams accordingly, stop expecting to get committed, focused sales associates at minimum wage. Give back to the employees who are your front line every day if you want to see some tangible results. Stop treating people poorly. Figure out your direction and then STICK TO IT for more than 10 minutes. Too many VP's running around in Bellevue, everyone has a new idea and the constant change with not enough hours to manage them. It's exhausting!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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