Edmunds.com
2.8 of 5 69 reviews
www.edmunds.com Santa Monica, CA 500 to 999 Employees

Edmunds.com Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.8 69 reviews

                             

67% Approve of the CEO

Edmunds.com CEO Avi Steinlauf

Avi Steinlauf

(21 ratings)

38% of employees recommend this company to a friend
69 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "It allows you to have more of a work life balance"
    in 9 reviews
  • "The benefits are good and the time off policy is way generous"
    in 7 reviews
Cons:
  • "Many who have embraced ROWE as it was taught aren't looked upon favorably"
    in 2 reviews
  • "Everyone knows it, too, its a place where people are afraid to speak out and to actually attempt to do their job the right way"
    in 2 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    ROWE: Results-only work environment

    Anonymous Employee (Former Employee)

    ProsROWE: Great work and life balance

    ConsROWE: Cannot meet with people physically at times

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    Intern

    Anonymous Employee (Current Employee)

    ProsGood Place, Good People.
    Lively Atmosphere, understanding manager.

    ConsNo Sponsorship, low pay, commute.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    7 people found this helpful  

    A dry docked ship with too many captains

    Anonymous Employee (Current Employee)
    Santa Monica, CA

    ProsROWE (Results Only Work Environment)

    An openness to trying new methodologies (Design Thinking, Lean Start In, ROWE, Agile, the list grows monthly)

    Santa Monica office design

    Fruit in the mornings and espresso machine

    Events

    Many talented people (many underutilized)

    The HR team is one of the best.

    Edmunds could be a really great place to work long-term if some of the negative and inexperienced management were shed.

    ConsWith the talent mentioned above, there is also a lot of dead weight. Too much middle management, many with little to no experience who aren't good, but have the right alliances. Politics weigh very heavily in certain departments. Overall, it's a very status quo place and I would often avoid telling people where I worked out of embarrassment because the website is such a fragmented and outdated experience.

    I mention ROWE above in the Pros. HR has embraced it, some departments have embraced it, but many in management (both middle and upper) have not. Something to consider if it's a deciding factor in taking a position here or not. Many who have embraced ROWE as it was taught aren't looked upon favorably.

    Touching upon the openness to new methodologies, it's much like a child at Christmas. Excited because something is new and fresh, then it's quickly discarded for whatever the next big thing is. It's not only impossible to keep up and stay enthusiastic. It ends up being a big waste of time and money. Pick something good and live with it. let it evolve for your specific uses.

    To the point of my review title, Edmunds is a very "design by committee" environment. It is also very heavily driven by the product team and VPs. It felt like every opportunity to make positive change has been cut short, then there's a 180 degree pivot. When you pivot that many times, you obviously don't get very far.

    There are also a number of executives that you find yourself wondering "how on earth did they get this job?" One, who will remain anonymous, was fired from their last job and endured a mutiny at their previous job because their team was so fed up with poor management. This person isn't doing any better by their employees at Edmunds, but is considered some kind of thought leader amongst their peers. Go figure.

    Advice to Senior ManagementFor all the things Edmunds wants to be, it is one of the slowest and least agile workplaces I've experienced.

    If you really think you're going to change from a research driven site to a shopping site, you need to hire an actual expert in e-commerce to partner with Seth and shake things up. Make a REAL difference with a subject matter expert with proven results.

    Seth and Avi are likable and intelligent leaders. Make a better connection directly with the employees to keep them inspired. The continued barriers of VP level folks between you and the employees will lead to the undoing of Edmunds. There is a lot of untapped talent at your fingertips. While others are handsomely rewarded for knowing how to play smoke and mirrors.

    The folks who have lead the charge the past 9 months aren't the ones who will keep you competitive. Some have been there too long, some I wonder if their references were even checked. It's definitely been a great lesson in "what not to do" from an executive leadership standpoint.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    6 people found this helpful  

    Okay. Good old boys club (great if you are in it, but bad for everyone else)

    Manager (Former Employee)
    Santa Monica, CA

    ProsROWE (Results Only Work Environment) Work from where you want and when you want.

    ConsROWE. You no longer have vacation days, and are always on the clock. Executive very disorganized. Changing directions of the company on a daily basis and layoffs every year. "Good ole boys club". If you are in it, good for you, if not, you are disposable regardless of how hard you work. Promotions based on relationships and not on performance. Very Sad

    Advice to Senior ManagementStick to a game plan and make it work. Stop promoting based on relationships rather on performance.

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    Area Manager

    Area Manager (Former Employee)
    Sacramento, CA

    ProsWork from home. decent money

    Consvery bad management. unorganized. dishonest. product does not get good results which results in high client churn.

    Advice to Senior ManagementStop being so arrogant and start showing some concern for your staff. Stop hiring people from dealerships that have absolutely no people skills whatsoever. your mid management is treating the sales staff like they are children. You are hiring professional adults that have many years in the industry and then are treating them like children. Fire all management in the sales division and bring on more competent people. Pay closer attention to a curtain type of manager hiring the same type of staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    8 people found this helpful  

    Stay away if you are a $100k plus top performing sales professional!

    Area Manager (Former Employee)

    ProsThere is a nice work/life balance.

    ConsIf you are used to $100k or more per year...please stay away. They cut the pay plan a couple months after I started and it was not for the better. The product is sub par and management thinks they are better than competitors (if you look at a dealership reporting you will see this is not true). The ROWE environment is nice but does not help when you are in the field trying to get things done and your support team is playing Pac-man! The players in the automotive classified advertising space are Autotrader.com and Cars.com...please check out those opportunities before Edmunds.com

    Advice to Senior ManagementGet new Management ASAP

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Open and positive company

    Intern (Current Employee)
    Santa Monica, CA

    ProsThe Santa Monica HQ is a great office space. The company works its hardest to give its clients the best shopping experience possible. The company's goal is to have people who truly care about their work thriving in this environment.

    ConsIt's hard to take both the wishes of the dealers and the consumers to heart, and usually this results in a very confusing product.

    Yes, I would recommend this company to a friend

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    5 people found this helpful  

    More politics than "House of Cards"

    Manager (Former Employee)

    Pros- line level employees, some departments promote great company culture.
    - lots of perks
    - home office is in a beautiful location
    - happy hours, company picnics, lots of free food

    Cons- politics are especially bad here, worse than previous employers I've worked for.
    - pay is below market in most cases
    - the owner is rude and socially challenged.
    - have personally witnessed stuff written on conference room walls that denigrated other religions. Definitely seem to favor/be more lenient with those employees who are of their own religion.
    - ROWE was very poorly executed.

    Advice to Senior Management- Get rid of ROWE. It causes more damage than good.
    - Please make some decisions and follow through. Too often does Edmunds throw a bunch of ideas that are parboiled against the wall and see if anything sticks. The product team is victim of this. The Sales team pays the most dearly for this.
    -

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Horrible Pay- Great Perks!

    Front Desk (Former Employee)
    Santa Monica, CA

    ProsThere is always a party at Edmunds. Like a true dotcom it is laid back and fun. The people are nice and the atmosphere is great. Work hard, play hard is basically the philosophy of Edmunds.

    ConsHorrible pay! They try to make up for the crappy pay with all of the perks given. Most people work at Edmunds- gain experience- then move on to one of LA's better paying dotcoms. Another awful thing about Edmunds is the owner. He walks around miserable and rude. When he walks into a room- everything goes grey.

    Advice to Senior ManagementMy advice would be to keep Peter out of people's way. Where are the commercials that were filmed? Cars.com and other competitors have been on TV- spread the word about the amazing website you run!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    There is a reason there are so many openings at Edmunds!

    Area Manager (Current Employee)
    Los Angeles, CA

    ProsThe comp plan is decent but it changes all the time (3 times in 2013).

    ConsThis is a California based company that wants to be like Google but they act like McDonalds. The brand is tired and stale and there are no plans to do any marketing. There is a giant disconnect from the home office and the sales force. You can not expect huge jumps in product placement if you raise the price 500%. When that doesn't work you "force" bundle the product; but what you don't understand is, nobody knows about the product! Edmunds is barely delivering on their existing products but there is an expectation to force the adoption of all the new products!
    The expectations for results is immediate and constant. The goals for revenue is daunting and the financial pressure for retention is severe. Fear and threats are common management tools, this comes from the top and filtered down to the "middle" managers. Turnover is extremely high at Edmunds. For every 1 person they convince to stay 3 people leave.
    Be careful if you are thinking about working here. Read all the reviews on Glassdoor, research the average tenure of sales people form Edmunds on LinkedIn. The sales side is completely different from the software side; a different world. It's strange to see a company where 1 year is considered "a long time".

    Advice to Senior ManagementForm letters and emails are no way to communicate with your sales force. Upper management needs to have an actual conversation with the sales team. Create a plan and stick with it.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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