El Pollo Loco

www.elpolloloco.com

El Pollo Loco Reviews

Updated January 18, 2015
Updated January 18, 2015
38 Reviews
3.3
38 Reviews
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Samuel N. (Sam) Borgese
12 Ratings

Employee Reviews

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  1.  

    Great First Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Fountain Valley, CA
    Current Employee - Cashier in Fountain Valley, CA

    I have been working at El Pollo Loco part-time (less than a year)

    Pros

    -Great job experience
    -Meet a lot of great people
    -you might pick up a bit of Spanish
    -very flexible hours if you are a student
    -very understanding and caring managers
    -adequate training
    -plenty of hours if you want them

    Cons

    -Favoritism is very much played
    -you only see your schedule one week ahead
    -you have to call or go to the store to see schedule
    -minimum wage
    -hard to get a raise
    -Typical Rude customers
    -Can get boring after a while
    -schedule can be changed without your notice which causes you to mess up which leads to a decrease in hours.
    -only hires part time (I believe it's because they do not want to give full time benefits)

    Advice to ManagementAdvice

    Show more worker appreciation.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Decent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in San Antonio, TX
    Former Employee - Cashier in San Antonio, TX

    I worked at El Pollo Loco part-time (more than a year)

    Pros

    Flexible schedules, food quality.

    Cons

    Ok management, Inconsistent methods of closing, training needs to be worked on, Only offer part-time yet work you as if you were a full-time employee.

    Advice to ManagementAdvice

    Focus on teamwork and ensure that we have a good bond.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at El Pollo Loco

    Pros

    The people it is not a typical fast food place it is more of family

    Cons

    Fast Pace, Little Pay, overwhelming, too much work and don't get rewarded

    Advice to ManagementAdvice

    Pay more and give benefits

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Pretty good, but the customers can be the worst.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at El Pollo Loco

    Pros

    Some polite regulars, easy to learn, pretty basic stuff.

    Cons

    It can become monotonous, you could get in trouble for not doing anything even though there's nothing to do, the customers' wrath.

    Advice to ManagementAdvice

    Be reasonable.

    Recommends
    Positive Outlook
  6.  

    Unprofessional work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Santa Clarita, CA
    Current Employee - Cashier in Santa Clarita, CA

    I have been working at El Pollo Loco part-time (more than a year)

    Pros

    Co workers are nice, the food is good, 50% discount on food at work, and 25% discount on food off work,

    Cons

    Horrible hours and benefits, always fast paced and understaffed, managers mistreat you, rude customers, and tons of complaints.

    Advice to ManagementAdvice

    Stop cutting hours for PT employees and have more people come in on busy days

    Recommends
    Neutral Outlook
  7.  

    Aw3some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at El Pollo Loco

    Pros

    The food was okay

    Staff is bilingual

    Cons

    It was way too cold and the quack a mole was watery

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It has been fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Palmdale, CA
    Current Employee - Cashier in Palmdale, CA

    I have been working at El Pollo Loco part-time (more than 3 years)

    Pros

    The co workers, the staff, management and the environment that you work in is very cool. It is also very fun at times.

    Cons

    The customers treat you bad.

    Advice to ManagementAdvice

    More

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Fast-paced, exciting, fast food work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Las Vegas, NV
    Former Employee - Cashier in Las Vegas, NV

    I worked at El Pollo Loco part-time (less than a year)

    Pros

    The managers were terrific; they always looked after you and helped you with anything you needed. Great first job. Able to climb the ladder to becoming a manager very easily.

    Cons

    Getting in the hang of things. At first, it's a bit overwhelming because it all moves so quickly, but once you get it down, it's actually very fun.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It started off okay but the whole experience has only gone downhill.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Canoga Park, CA
    Current Employee - Cashier in Canoga Park, CA

    I have been working at El Pollo Loco part-time (more than a year)

    Pros

    Discounts: 50% for employee meals and 25% for anything else.

    Cons

    Little to no opportunities for growth. Low to average pay compared to other restaurants.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    HORRIBLE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Los Angeles, CA
    Current Employee - Cashier in Los Angeles, CA

    I have been working at El Pollo Loco part-time (less than a year)

    Pros

    Some coworkers are nice, learned to handle doing many things at once.

    Cons

    DONT WORK HERE. ITS NOT WORTH IT. I have had it with the managers and whoever is up there in the company. It was fine at first but my manager tricked me with a fake sense of security. She came off as nice and understanding at first, which I notice she does to all new employees, but after a while it all changes. You're expected to learn little bits of everything-- with no raise. You get horribly overworked, unless you're a male cashier. Everything is messy disorganized and sadly the general manager is the worst. After a while I learned to see how she really is. She snaps at her empoyees, always puts them down for the smallest things and just brings bad vibes. She encourages us to skip school so we could make it to work. I many times gave her my school schedule so she could know when I'm busy or free and she never cared to look at it. You can't even talk to her about a schedule problem or change because she will give you attitude and not listen to anything you have to say. It's sad because the assistant manager and the shift leaders are all so understanding and humble but how is it that the highest one is the worst? Without your employees you would literally have nothing so treat them with some respect and hear them out. We have lives outside of this so that needs to be understood.

    Advice to ManagementAdvice

    Show your employees some respect. If they do a good job, are always reliable, always on time, etc. they deserve to be heard out and treated respectfully. Stay humble and forget about the profits, your employees matter too.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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