Elavon

www.elavon.com

Elavon Reviews

Updated January 5, 2015
Updated January 5, 2015
105 Reviews
2.6
105 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Simon Haslam
18 Ratings

Review Highlights

Pros
  • Great people working at this company and pockets of awesome senior level mangers (in 5 reviews)

  • Most of my co-workers are good people (in 4 reviews)


Cons
  • Upper management in key positions are not qualified or educated enough to do their jobs (in 5 reviews)

  • You are a cog in the wheel with this company no upward mobility, No training, Long hours, Under staffed under funded (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Elavon

    Pros

    good people to work with

    Cons

    pay lower than competitor .

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good place to work if you don't want to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Elavon full-time (more than an year)

    Pros

    Some groups are flexible and allow you to work from home. There is plenty of work.

    Cons

    No room to grow, or advance, or cross train. Unless you apply for another position it is very unlikely that you will get promoted to a management position, if that's what you're looking for. The management team is not diverse or multicultural. Raises are slim, 1%, if at all, even when you're a top performer.

    Advice to ManagementAdvice

    Add some diversity to management and reward top performers, not overwork them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Elavon

    Pros

    Autonomy, work-life balance, potential for income, although diminished from what it used to be. Benefits are still decent, but also diminished from what they used to be.

    Cons

    Pay and benefits are declining at an alarming pace. Benefits continue to diminish each year, along with compensation, while expectations of performance increase. Management reeks of cronyism, bordering on corporate inbreeding.
    Expect frequent and continuous threats from management. Fear and intimidation are the foundation of their management philosophy.
    There is a scene in the movie, 12 Years a Slave, when the cotton is weighed at the end of the day. This scene perfectly captures the spirit of the "daily calls". This isn't a career path to invest in long term. You deserve better, don't waste your time at this company.

    Advice to ManagementAdvice

    Go away, start over. You are a disease that needs to be removed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Elavon

    Pros

    the most integrity with customers than any processor

    Cons

    comp plan is lacking, not motivating

    Advice to ManagementAdvice

    go back to traditional comp plan for this industry

  6. 1 person found this helpful  

    Very frustrating and archaeic work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Elavon full-time (more than an year)

    Pros

    I have a good bit of schedule flexibility. I do feel that I have work-life balance.

    Cons

    We are in a constant state of reorg. Current leadership is iffy at best. They completely don't get or care about competitive salary assessment. If you don't come in at a decent salary, it will take forever to achieve one. They really don't believe in paying people.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very good experience; learned a great deal about the payments industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Elavon full-time

    Pros

    I felt valued for my knowledge and contributions. Excellent vacation policy, good benefits. High corporate ethical standards.

    Cons

    The strategic value of our area was not thoroughly understood or utilized. As in every corporate environment there were micro-managers and unpleasant people; these were balanced by many other good people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Horrible management. Bad business ethics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Voice Authorization Agent in Knoxville, TN
    Former Employee - Voice Authorization Agent in Knoxville, TN

    I worked at Elavon part-time (more than 3 years)

    Pros

    Good for college students in that you can work at night in the call center, but you definitely want to keep your head down, and keep to yourself.

    Cons

    Management plays favorites. If you aren't in the "in crowd", you agree sunk. Special privileges are given to a chosen few, including off the record time away from work, excused absences, and more. Standing up for yourself is highly discouraged and punished.

    Advice to ManagementAdvice

    Find someone with businesses ethics to manage your employees. Keep an eye on them, as there is a lot you aren't seeing.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Nice titles for low pay and a lot of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Atlanta, GA
    Former Employee - Project Manager in Atlanta, GA

    I worked at Elavon full-time (more than 3 years)

    Pros

    New CEO, but change takes time. Great people working at this company and pockets of awesome senior level mangers.

    Cons

    No training = no growth. No internal culture and bring your own coffee.

    Advice to ManagementAdvice

    Develop an internal culture and invest in employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Poor salary some of the new upper management are terrible and do not know what they are doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Atlanta, GA
    Current Employee - Sales in Atlanta, GA

    I have been working at Elavon full-time (more than 8 years)

    Pros

    Good co workers and good work enviroment

    Cons

    Snr management do not know what they are doing

    Advice to ManagementAdvice

    Look at the staff that have been a backbone rather than bring in new faces who do not know what they are doing

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Hard to get settled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Don't Even Know Anymore in Knoxville, TN
    Current Employee - Don't Even Know Anymore in Knoxville, TN

    I have been working at Elavon full-time (more than 5 years)

    Pros

    Great people. Good environment. Backed by a very stable company, so the organization itself should be around for the long haul. Constantly gaining new markets.

    Cons

    Change is a constant here. While change can often be good, when it happens so quickly that employees feel like they are caught in a tornado, it leaves behind a trail of uncertainty and fear. Manager are swapped, people are uprooted and moved to different teams (they call is restructuring), more and more responsibility is piled on you with no increase in pay. It's a job. The people are great, but we are all constantly looking over our shoulders to see what's sneaking up on us next.

    Advice to ManagementAdvice

    Don't be so reluctant to hire new people. Moving everybody around and giving them "opportunities" is making things uncertain and stressful which effects our ability to do our jobs.

    Recommends
    Positive Outlook
    Approves of CEO

Elavon Photos

Outside of Knoxville Building

+ Add Photo

Work at Elavon? Share Your Experiences

Elavon

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.