Elavon
2.6 of 5 83 reviews
www.elavon.com Atlanta, GA 1000 to 5000 Employees

Elavon Reviews

Updated Jul 8, 2014
Elavon – Knoxville – “Outside of Knoxville Building”

All Employees Current Employees Only

2.6 83 reviews

                             

67% Approve of the CEO

(no image)

Simon Haslam

(9 ratings)

34% of employees recommend this company to a friend
83 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Most of my co-workers are good people"
    in 4 reviews
  • "An opportunity to work with top tier global companies that are clients of Elavon's parent, US Bank"
    in 4 reviews
Cons:
  • "Very ineffective senior management in the sales area"
    in 4 reviews
  • "No training or educational benefits"
    in 3 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Comp & Benefits
           
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    • No Opinion of CEO

     

    Whistling daisy whIle the titanic was going down

    Tech Support Level I/Pci Support (Former Employee)
    Largo, FL

    ProsGreat atmosphere. Friendly co oworkrs, very approachable bosses.

    ConsMy division , Largo, wasaquired by the greater wholee and by the time I left it was already being dismantled.

    Advice to Senior ManagementBe more clear a out expected attrition dates to the staff.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Top Down Approach Not Working

    Sales (Current Employee)

    ProsThere are a lot of great people at Elavon but almost all of them are frustrated and unhappy. The benefits are pretty good.

    ConsElavon's leadership is very condescending and does jot consider feedback from the people doing the work. Although the company is a wholly-owned subsidiary of US Bank, they do not act like it. US Bank appears to be a well-run company but Elavon is floundering under fairly new management. Compensation is getting worse in some areas despite promises of great things to come. There is no logic or consistency to how decisions are made.

    Advice to Senior ManagementListen to your employees who actually do the work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

     

    Your experience with this company heavily depends on what area you work in.

    Anonymous Employee (Current Employee)

    ProsThere's a lot of potential opportunity for learning and advancement, along with exposure to other areas of the payment card industry. Elavon makes a great springboard into the rest of your career. They're rapidly expanding their areas of interest, so unless you're in the Operations section, there's a lot of new stuff coming down the line constantly to challenge you.

    ConsThere's a lot of office politics, and the company as a whole is extremely conservative in its approach to new concepts and processes. This can be frustrating as there's a tendency to cling to archaic and outmoded ideas.

    Working in Operations is largely thankless and a miserable experience - the customer service side in particular. Management doesn't really have a firm grasp of the job their employees do, and displays a habit of managing people as metrics instead of employees.

    Pay is not competitive. In general, expect to be underpaid just for the job you're doing, much less for what your resume and experience command.

    Advice to Senior ManagementMore focus needs to be placed on internal education in cross-functional areas to promote mobility within the company. Additionally, consistently paying internally promoted employees substantially less than fresh external hires is a terrible business practice for long term retention.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Great early career Oppotunity

    Retail Account Executive (Former Employee)
    Tampa, FL

    ProsGood first job out of college. Very flexible work hours as with most outside sales. Very good partnership relationship with banks for warm referrals.

    ConsPay scale is lacking, and seems to be changed for the worse every year. Many times the goals and comp plan were not rolled out until the 2-3 months into the year. Occasional micromanagement (Daily Conference calls, reports, etc)

    Yes, I would recommend this company to a friend

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    Stable company/ questionable management

    Business Analyst (Current Employee)
    Benton, AR

    ProsBacked by USbank. Which offers some stability.
    USBank is good about finding ways to save money without doing layoffs.

    ConsPoor training, Management is very weak.

    Advice to Senior ManagementBe consistent and Accept responsibility.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    A great Stepping Stone

    Anonymous Employee (Current Employee)
    Englewood, CO

    ProsGreat benefits, great resources for employees, in general great customers. Guy Harris is attempting to correct some problems starting with their sales team.

    ConsTerrible interoffice communication (Knoxville and Denver can't seem to get on the same page and there is definitely a sense of competition not teamwork between the two). Inter department communication is hostile because no one seems to know who does what. The Denver office seems to have a disconnect between corporate ideologies and reality.

    Advice to Senior ManagementIt's dishonoring to employees when they give you two weeks notice and you terminate that early saying there isn't work for them before they leave when in fact there is a backlog of work.

    Yes, I would recommend this company to a friend

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    Awesome Company

    Account Executive (Former Employee)
    Greensboro, NC

    ProsNot micro-managed and had access to the right resources to succeed.

    ConsLack of growth or career opportunities here in North America.

    Advice to Senior ManagementChange the game with a new mobile product.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Elavon does NOT care about employees or customers. Only Profits at any expense!

    Anonymous Employee (Former Employee)
    Atlanta, GA

    ProsNone. This is a despicable evil company with despicable business practices.

    Cons-The company does NOT care about its employees or customers. Profits at any expense!
    -Existing customers are screwed over by multiple repricing initiatives. More customers are leaving the company than new customers are signing up. The customers' cost of going business goes up all the time due to continuous repricing initiatives.
    - Employee surveys: we were pressured into giving good reviews to management during the survey time! Talk about duress! this is laughable as they use duress, pressure and bullying to tell them what they want to hear. Liars!
     -Elavon does not care about its employees! I overheard a VP lecturing European business managers about the benefits of bullying and denying a legitimate leave of absences for health reasons. US cheating and lying VPs are trying to impose their bullying and illegality on European locations. What a shame!
    -Management spies on its employees.
    -Management is Disrespectful. Bullies. Liars. Cheaters. The Evil people are working @ Elavon.
    -The company has no values and no culture.

    * I would NEVER advice anyone to do business with Elavon or work there.

    Advice to Senior Managementreplacement of ALL management and changing managerial strategy. Current Elavon strategy is "profits above all, screw everyone, starting with customers and employees".

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    not quite there but on the right track

    Anonymous Employee (Current Employee)
    Atlanta, GA

    Prosexcellent benefits
    free covered parking
    easy access to marta; free shuttle service
    hotel in complex for business travelers
    upper management committed to solid strategy

    Consflex time is dependent on the dept you work in
    lots of change in upper management; lots of change initiatives without consideration to how much change people can take or how efficiently the organization can operate
    great strategy, execution leaves much to be desired; many depts work in silos

    Advice to Senior Managementtake a holistic view, not just what you need to accomplish in your own dept.

    Yes, I would recommend this company to a friend

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    Could become something big but new executive team incompetence won't allow it

    Senior Director (Current Employee)
    Atlanta, GA

    ProsPTO
    ATL location
    Strong parent company with questionable intent
    Good Products

    ConsThis company has been in a perpetual change mode for the past three years with no real outlook on future growth. It's all about shooting dozens of arrows for one or two to stick. There have been three massive reorgs, but leadership still can't get it right. New CEO lacks charisma and experience to lead and relies on his equally inept C-suite for everything. Makes you think twice about USBank's decision on hiring the new crop of senior executives. There are only a handful of leaders who have the capability, but even they are too afraid to go against the grain. The few leaders brought from across the pond are out of touch with corporate American values & principles and are constantly imposing EU cultures when it doesn't fit. Clearly demonstrating their incompetence and inexperience in leading HQ.
    No raises above 2%, technology is 8 years old, no hiring so double/triple responsibilities, no investment to improve and finally, conflict of interest with being revenue driven and wanting to be customer centric at the same time. Customers are ALWAYS an after thought, else the company would change the misaligned incentives.

    Advice to Senior ManagementThis is to USbank.....evaluate your current executives because they haven't a clue on how to turn this company around and stop with these mindless employee engagement nonsense when you clearly don't care for it. Just empower your mid-senior managers with the tools and capabilities to lead their staff so the work gets done and you get to enjoy the perks. Entire executive team needs to be evaluated on competence.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Elavon reviews and ratings — including employee satisfaction and approval rating for Elavon CEO Simon Haslam. All 83 reviews posted anonymously by Elavon employees.