Elements Therapeutic Massage

www.elementsmassage.com/montclair
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Elements Therapeutic Massage Reviews

Updated February 1, 2015
Updated February 1, 2015
49 Reviews
3.0
49 Reviews
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Recommend to a friend
Approve of CEO
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Jeff Jervik
9 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Good part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receptionist
    Former Employee - Receptionist

    I worked at Elements Therapeutic Massage part-time (less than a year)

    Pros

    Great people, great atmosphere, fairly simple job, very flexible. I loved this job and loved meeting the different members that came in for massages. I felt comfortable and felt very welcomed by the massage therapists, fellow receptionists, and managers. Overall very fun!

    Cons

    Low-pay, rude customers (however, the managers lookout for their employees), MindBody computer system that we work with was very inefficient and caused a lot of problems.

    Advice to ManagementAdvice

    Continue being approachable and wiling to work with employees, get rid of MindBody!

    Recommends
    Neutral Outlook
  2.  

    SCSS - Front Desk Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SCSS-Front Desk Receptionist in Totowa, NJ
    Current Employee - SCSS-Front Desk Receptionist in Totowa, NJ

    I have been working at Elements Therapeutic Massage part-time (less than a year)

    Pros

    Co-workers are friendly, hard working and like family. Owners are approachable, caring and what the best for the employees. Monthly massages, Flexible schedule, free massages, decent pay, direct deposit is about to be implemented, snacks provided and a beautiful place to work in.

    Cons

    Program to book appointments and check out clients is a little challenging to learn.

    Advice to ManagementAdvice

    Keep doing what you're doing. Most of the staff appreciates you more than you think.

    Recommends
    Positive Outlook
  3.  

    Good team and work - sometimes hard to deal with customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Client Services Specialist (SCSS) in Boston, MA
    Former Employee - Sales/Client Services Specialist (SCSS) in Boston, MA

    I worked at Elements Therapeutic Massage

    Pros

    Management is good/fair. training is excellent though it is tough to train for all the things that could happen on a daily basis, ability to earn bonuses is good

    Cons

    Customers can be difficult though Management gives the staff a lot of freedom to appease them.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    A wonderful & sophisticated company that really makes their employees AND customers a top priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk in Conroe, TX
    Former Employee - Front Desk in Conroe, TX

    I worked at Elements Therapeutic Massage

    Pros

    Such a relaxed environment to work in, but still extremely professional. Great people that really do work together as a team, and great management and leadership. They even graciously helped me transfer to the location where I was moving.

    Cons

    Clients get a bit difficult, but that will always be an issue anywhere!

    Advice to ManagementAdvice

    Keep doing what you are doing, running a fabulous business!

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Massage Therapist Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist
    Current Employee - Licensed Massage Therapist

    I have been working at Elements Therapeutic Massage

    Pros

    - Hydraulic Tables
    - You can clock out when you don't have a client
    - Everything is supplied
    - Higher pay than Massage Envy (but not as many clients)

    Cons

    - Not enough clients to pick up extra shifts
    - Favoritism in booking certain therapists
    - Confusion between management, front desk, and therapists
    - The owners are taught that The Elements service path should be strictly adhered to which can be a challenge at times
    - The owners have a hard time understanding the therapist's point of view
    - The Lead Therapist only has her best interest in mind

    Advice to ManagementAdvice

    Listen to and hear your staff. Therapists are college educated. Pay your staff what they are worth. Don't make your therapists fight against the clock because there aren't enough clients and we don't want to suffer the minimum pay. You are in charge of marketing your location. If you don't want to spend money marketing against competitors like Massage Envy, you won't be in business long. Stop chaos at the source and don't let it spiral out of control.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Nice people but terrible pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Massage Therapist in Newburyport, MA
    Former Employee - Licensed Massage Therapist in Newburyport, MA

    I worked at Elements Therapeutic Massage part-time (less than a year)

    Pros

    Steady clientele, nice people to work with, rooms were cozy, all supplies provided. I enjoyed working with most of the people at Elements. I made a couple of life long relationships there. My clients were wonderful and I loved seeing them every day. Pay was consistent as the client flow was steady.

    Cons

    The pay is extremely low, it's all your fault if the client doesn't rebook. Where do I begin? Sitting in the back for basically no pay if it's slow is outrageous. I felt like the management treated us like children. Nothing like being talked to like a child when you are in your late twenties. You are a slave driver money maker - not a respected professional with a important trade to offer the community. It's all about the $$$$ not the clients or the employees. Trying to get time off there was like pulling teeth. Need a day off on a Sunday? Forget it. No one was willing to help cover a shift. Ever.

    If you enjoy working for no money, getting cheap tips and being talked to like you are a nobody. Go the Elements way!

    Advice to ManagementAdvice

    Pay LMT's what they are WORTH! I make 60% commission at a small business locally and 50% at another. It's not ok to pay people less than 20% for the massage. Review your employees - there are some that are not so nice and shouldn't be in the positions that they are in. They are the face of your business. Make it more easy to take time off. People have LIVES outside of your establishment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Love our owner, luke warm about corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Elements Therapeutic Massage (more than a year)

    Pros

    Owner who is generous and cares about employees.

    Cons

    Bound by corporate meddling.

    Advice to ManagementAdvice

    Listen to owners' experiences and understand that no two areas will be the same. What works in one market may not work for all others. Allow owners more freedom, stop focusing on $$$ and do what's best to make each studio stronger, and get rid of MindBody Online!

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good experience with clientele. Not lifetime position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist in Warren, NJ
    Current Employee - Licensed Massage Therapist in Warren, NJ

    I have been working at Elements Therapeutic Massage full-time (more than a year)

    Pros

    Great clientele, Incentives, Working with like minded people, Monthly massage benefit, Work-Life Balance (with proper time given before request), All supplies provided

    Cons

    micro-managing, paid/massage, minimal compensation for sit time, poorly trained front desk, high non-member cost

    Advice to ManagementAdvice

    Try focusing more on the quality of the staff, more specifically clients positive reactions to their sessions, focusing so much on the repeats of therapists and how many members there arre depreciates the individual work of the therapists
    Put concentration on bookings, pricing is higher than local spas and that decreases the amount of people in the door. Too much pressure on the staff to get EVERY new client to sign up.
    Also, multiple contacts to new and existing clients can put of a vibe that is both very bothersome and slightly desperate to get them to come back.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Environment

    Former Employee - Receptionist in Oldsmar, FL
    Former Employee - Receptionist in Oldsmar, FL

    I worked at Elements Therapeutic Massage full-time

    Pros

    Great staff, great owners, friendly environment.

    Cons

    Business closed but owner was wonderful.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    The best massage chain that you could work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Massage Therapist in Louisville, KY
    Current Employee - Licensed Massage Therapist in Louisville, KY

    I have been working at Elements Therapeutic Massage full-time (more than a year)

    Pros

    Free massage every month, free chiropractic adjustment, tuition reimbursement, flexible schedule and they have created an environment where I am always learning with in house training as well. I went from working for myself for the last 5 years to Elements and I do not regret it for a second. It is nice coming into work and not worrying about sheets, lotion, booking clients, payment and re-booking. It is all done for me, all I have to do is show up ready to work.

    Cons

    This is part of the spa industry and there is going to be drama. Some times it is made from a co-worker other times it is brought on from management. Any one who has worked long enough knows if they can handle the drama.

    Recommends
    Positive Outlook
    Approves of CEO

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