Embarq Reviews

Pros

opportunity to advance is limited, but if you do your job you are rewarded financially. Management is not always responsive to requests and follow up is needed

Cons

very corporate, call center work can be boring and supervisors can be erratic in their style and expectations of employees

Advice to Senior Management

standardize the management style, personality issues can create a poor work environment and can ceated unnecessary tension between co-workers and peers

Pros

good benefits, especially tuition assistance.

Cons

apathetic management who don't want to get involved to solve issues.

Advice to Senior Management

get involved with your employees and listen to them.

Pros

Embarq was a great place to work. The people were wonderful. Leadership (except for the CEO) was top notch.

Cons

The CEO and BOD sold out the employees to CenturyLink. CL culture was a sweat-shop where employees are not valued.

Pros

Embarq offers many different avenues for personal and professional growth. If you stretch beyond your comfort zone you may have the opportunity to be a part of managament, continued education, customer interaction and community events, to name a few.

Cons

Embarq is a large company, so like most large enterprises, C-level vision can get skewed or miscommunicated throughout the organization.

Advice to Senior Management

I believe that Embarq is a great company to work for and should continue to hone the skills of talented, dedicated individuals through challenging goals and keeping lines of communication open down to the 'ground level'.

Pros

Compensation
Job flexibility
Opportunities to rotate throughout the business
Management support
Collaborative teamwork

Cons

Hard to advance to management level
Long hours
People constantly trading jobs can make things difficult to implement

Advice to Senior Management

Communicate

Pros

They have work at home possitions for many departments.

Cons

Very poor pay and supervisor support.

Advice to Senior Management

INCREASE PAY

Pros

Great Pay
Great Job
Low Turn Over
I met many Customers and liked 99% of them
Good feed back on doing a Good Job

Cons

Towards the end Upper management spent more time covering thier own butts and just not caring about any of their own workers

Advice to Senior Management

A lot of the new management was just moved when doing a bad job and not fired Please review better

Pros

The job itself is fun and challenging. Lots of various products to work on and support. Some training is provided allows professional growth.

Cons

Since the merger with CenturyTel it has been downhill. Management seems clueless about how the organization should be run and how the new organization structure be created.

Advice to Senior Management

Pick an organizational model and stick to it. Some parts of the company are still working in a regional model and other parts are on a national model and it's causing a lot of confusion. Select managers based on their skills and ability to lead.

Pros

Benefits and forward thinking company

Cons

Embarq recently merged with another company

Advice to Senior Management

Not Applicable

Pros

stable 8 to 5 working hours
Friendly colleagues

Cons

Shrinking business leaves hardly any opportunities for promotion and questionable job security

Advice to Senior Management

Nourish entrepreneurial spirits