Embarq Reviews

37 Reviews
3.4
37 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Embarq President & CEO Glen F. Post III
Glen F. Post III
0 Ratings

Employee Reviews

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  1.  

    WAS a great place towork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Ops  in  Kansas City, KS
    Former Employee - Vice President Ops in Kansas City, KS

    I worked at Embarq full-time for more than 10 years

    Pros

    Legacy EQ was a great place to work. Changes have been made, purchases, mergers.

    Cons

    Lost personalization, company sold, good people gone

    Advice to ManagementAdvice

    Back off, listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist I  in  Mansfield, OH
    Current Employee - Customer Care Specialist I in Mansfield, OH

    I have been working at Embarq full-time for more than 3 years

    Pros

    Great people, great supervisors, very good training, benefits, bonuses, pay, you get your own cubical! Staff will make sure you feel comfortable before assigning you to any tasks.

    Cons

    Talking to angry customers is never fun, job can be stressful and overwhelming at times.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Embarq is no more and that's a good thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Billing Representative  in  Overland Park, KS
    Former Employee - Billing Representative in Overland Park, KS

    I worked at Embarq

    Pros

    good benefits, especially tuition assistance.

    Cons

    apathetic management who don't want to get involved to solve issues.

    Advice to ManagementAdvice

    get involved with your employees and listen to them.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Acceptable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embarq

    Pros

    opportunity to advance is limited, but if you do your job you are rewarded financially. Management is not always responsive to requests and follow up is needed

    Cons

    very corporate, call center work can be boring and supervisors can be erratic in their style and expectations of employees

    Advice to ManagementAdvice

    standardize the management style, personality issues can create a poor work environment and can ceated unnecessary tension between co-workers and peers

    Recommends
    No opinion of CEO
  6.  

    Too bad EQ was purchased to the planation owners from Louisiana

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at Embarq

    Pros

    Embarq was a great place to work. The people were wonderful. Leadership (except for the CEO) was top notch.

    Cons

    The CEO and BOD sold out the employees to CenturyLink. CL culture was a sweat-shop where employees are not valued.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    It was a great learning experience, growth opportunity and opportunity to excel financially.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant
    Former Employee - Retail Sales Consultant

    I worked at Embarq

    Pros

    Embarq offers many different avenues for personal and professional growth. If you stretch beyond your comfort zone you may have the opportunity to be a part of managament, continued education, customer interaction and community events, to name a few.

    Cons

    Embarq is a large company, so like most large enterprises, C-level vision can get skewed or miscommunicated throughout the organization.

    Advice to ManagementAdvice

    I believe that Embarq is a great company to work for and should continue to hone the skills of talented, dedicated individuals through challenging goals and keeping lines of communication open down to the 'ground level'.

    Doesn't Recommend
    Approves of CEO
  8.  

    it is an ok place to work but not the best by any means.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Internet Help Desk  in  Johnson City, TN
    Current Employee - Internet Help Desk in Johnson City, TN

    I have been working at Embarq

    Pros

    They have work at home possitions for many departments.

    Cons

    Very poor pay and supervisor support.

    Advice to ManagementAdvice

    INCREASE PAY

    No opinion of CEO
  9.  

    A fast-paced, dynamic and challenging work environment made every day a new adventure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Product Development Manager  in  Overland Park, KS
    Former Employee - Product Development Manager in Overland Park, KS

    I worked at Embarq

    Pros

    Compensation
    Job flexibility
    Opportunities to rotate throughout the business
    Management support
    Collaborative teamwork

    Cons

    Hard to advance to management level
    Long hours
    People constantly trading jobs can make things difficult to implement

    Advice to ManagementAdvice

    Communicate

    Recommends
  10.  

    Has turned into a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embarq

    Pros

    The job itself is fun and challenging. Lots of various products to work on and support. Some training is provided allows professional growth.

    Cons

    Since the merger with CenturyTel it has been downhill. Management seems clueless about how the organization should be run and how the new organization structure be created.

    Advice to ManagementAdvice

    Pick an organizational model and stick to it. Some parts of the company are still working in a regional model and other parts are on a national model and it's causing a lot of confusion. Select managers based on their skills and ability to lead.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Embarq

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embarq

    Pros

    Benefits and forward thinking company

    Cons

    Embarq recently merged with another company

    Advice to ManagementAdvice

    Not Applicable

    Recommends
    No opinion of CEO

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