Embassy Suites Reviews

Updated August 30, 2015
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3.4
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Embassy Suites President and CEO Hilton Chris Nassetta
Chris Nassetta
55 Ratings

Pros
  • It is a great company with good people (in 6 reviews)

  • I really Enjoy the work environment, the hotel has a welcoming atmosphere, great potential (in 5 reviews)

Cons
  • Long hours and not enough communication within the team (in 6 reviews)

  • no over time pay , human resources was unfriendly , hotel was very noisy bad management (in 3 reviews)

More Pros and Cons

185 Employee Reviews

Sort: Popular Rating Date
  1. Awesome Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Embassy Suites (Less than a year)

    Pros

    The staff at Denver Stapleton is so friendly and genuine. Lunch provided every day. Excellent management with tons of communication. Just an all around amazing team to be on.

    Cons

    I have so little to complain about, I love working here so much.

    Advice to Management

    Stay awesome. Keep being genuinely caring and supportive of your employees!


  2. Room Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Embassy Suites full-time

    Pros

    They have great benefits...They appreciate their employees

    Cons

    Everything in the hotel fell on housekeeping department


  3. The guests are the best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The customer loyalty is something to be proud of. I love seeing familiar faces (as well as new ones) everyday! The guests really make this job something special.

    Cons

    Short staffed and not a lot of opportunity for overtime. This problem leads to working shifts alone on somewhat busy days.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nursing Aide in Cleveland, OH
    Current Employee - Nursing Aide in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Embassy Suites (Less than a year)

    Pros

    very calm and accepting enviorment

    Cons

    not very organized or consitant with time

    Advice to Management

    n/a


  6. Cook

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites full-time

    Pros

    Fast pace working a place to learn and grow with lots of integrity great customer service in excellence, always friendly and very good people to work with

    Cons

    Working at a place where people are rude and management takes control of their power and of music I like consistency integrity

    Advice to Management

    Working at a place where people are rude and management takes control of their power and of music I like consistency integrity,


  7. Great people,. property needs updating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Schaumburg, IL
    Former Employee - Management in Schaumburg, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people you serve and the employees you work with make it all worthwhile. Of course, in a position where customer service is key you have your issues, but you're free to do whatever it takes to make everyone happy. Training was plentiful and help was always available. Benefits were pretty good. Travel benefits were great when available, and if you had a position where you got to know local businesses you always had hook-ups.

    Cons

    Properties need updating badly. This is a hotel that was introduced in the 80's and unless it was built in the last 7 or so years, they need serious makeovers.

    Advice to Management

    UPDATE YOUR PROPERTIES!


  8. Great potential with new management company and renovated hotel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Bellevue, WA
    Former Employee - Sales Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Embassy Suites full-time (More than 5 years)

    Pros

    New management company (Spire Hospitality) provided capital for much needed renovation. GM creates comfortable culture and provides opportunities to cross train or learn new areas. Seattle area has strong demand for business, leisure and groups. New management company is acquiring hotels in other areas of the country providing some options for career growth if you are willing to relocate. Work/Life balance was reasonable for departments that were correctly staffed.

    Cons

    Badly needed renovation was long overdue. Management company should have allowed some decrease in occupancy or even complete closure during most destructive periods of renovation. Hotel was often understaffed and turnover in all levels of positions. Pay and benefits were average. Can not take PTO until after a year and no sick pay. As a franchise, you are not equally supported by Hilton as other Hilton managed properties.

    Advice to Management

    Ensure staffing in all departments is sufficient to ensure quality guest experience and allow managers to be more proactive not reactive. Increase accountability for responsibilities within all departments. Allow PTO after 6 months and add sick time.


  9. Valet Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet Supervisor in Fort Worth, TX
    Former Employee - Valet Supervisor in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Embassy Suites full-time (Less than a year)

    Pros

    Great group of people to work with. Extremely friendly and caring co-workers. They go above and beyond for their guests.

    Cons

    Management. They do not care about their employees. They always assume they are right and have more knowledge even though they have never done the job themselves.

    Advice to Management

    Clean house and get some qualified employees.


  10. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work and meet people

    Cons

    Lots of traveling to different trainings

    Advice to Management

    Great Job


  11. Accounting and HR Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good variety of work and challenges.

    Cons

    Expect to work holidays, and not have a lot of days off in a row.



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