Embassy Suites

  www.embassysuites.com
  www.embassysuites.com

Embassy Suites Reviews

Updated December 20, 2014
Updated December 20, 2014
114 Reviews
3.0
114 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Embassy Suites President and CEO Hilton Chris Nassetta
Chris Nassetta
42 Ratings

Review Highlights

Pros
  • Great company that provides all the tools for you to succeed (in 6 reviews)

  • You are empowered to make a difference at the hotel (in 3 reviews)


Cons
  • Long hours and not much time for you to enjoy time to yourself and with family (in 6 reviews)

  • no over time pay , human resources was unfriendly , hotel was very noisy bad management (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage in Phoenix, AZ
    Former Employee - Food and Beverage in Phoenix, AZ

    I worked at Embassy Suites

    Pros

    Good training. Excellent perks to stay at other properties. Good customer service.

    Cons

    Bar tending during the free happy hour equaled lots of work for little tips.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Excellent team to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Deerfield Beach, FL
    Former Employee - Front Desk Agent in Deerfield Beach, FL

    I worked at Embassy Suites

    Pros

    Great team, great bosses and coworkers.

    Cons

    Have not been able to think of any at this time. Only issue i had was that i could not transfer to a location close to where i was moving.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great Culture, but depends on the property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Manager in Phoenix, AZ
    Current Employee - Reservations Manager in Phoenix, AZ

    I have been working at Embassy Suites full-time (more than an year)

    Pros

    Great experience, lots of room for advancement.

    Cons

    24/7-365 job....hard to work Christmas and Thanksgiving when you have kids.

    Advice to ManagementAdvice

    Holiday Rotation (some hourly staff have to work EVERY holiday, while others get them all off)

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Frisco, TX
    Current Employee - Cook in Frisco, TX

    I have been working at Embassy Suites full-time (more than an year)

    Pros

    Nice travel benefits when you can use them.

    Cons

    None really. Sometimes getting promoted within can be a challenge.

    Advice to ManagementAdvice

    Take the pulse of the employees to determine what is really going on in the workplace.

    Positive Outlook
  6.  

    Run away..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites

    Pros

    Awesome guests.
    Its always something new.

    Cons

    Sneaky Management
    Bugs
    No training
    Low pay, tons of work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites full-time

    Pros

    Work is recognized by management

    Cons

    Working holidays and longer hours

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8.  

    Lackluster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Seattle, WA
    Former Employee - Front Desk Associate in Seattle, WA

    I worked at Embassy Suites full-time (more than an year)

    Pros

    Decent co-workers and guests. Pay was OK granted you are working for every cent of it. Occasionally you get a lunch.

    Cons

    Terrible upper management never takes workers issues into consideration. Promises bonuses that never appear. Management expects employees to only last 6 months to a year max. Work expectations are ridiculous with such an old, worn down establishment.

    Advice to ManagementAdvice

    Listen to your employees, make sure employees are properly trained, keep your promises, take into consideration the fact that there is a constant revolving door of new employees may not be a good thing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Its OK could be better benifits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping in Troy, MI
    Current Employee - Housekeeping in Troy, MI

    I have been working at Embassy Suites full-time (less than an year)

    Pros

    Because I need the job

    Cons

    The people not good with communication

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Very lazy staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Troy, MI
    Current Employee - Front Desk Agent in Troy, MI

    I have been working at Embassy Suites full-time (less than an year)

    Pros

    Each coworker was very friendly

    Cons

    Rooms for guest were never ready in time for check in

    Advice to ManagementAdvice

    Hire more housekeepers

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Reconsider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper in Franklin, TN
    Former Employee - Housekeeper in Franklin, TN

    I worked at Embassy Suites full-time (less than an year)

    Pros

    Hotel discounts
    Monthly Employee Celebrations
    Great incintive programs through HR

    Cons

    Very unorganized
    Must be proficient in Spanish

    Advice to ManagementAdvice

    Make sure all employees are legally working and make sure management and employees are not taking hazardous shortcuts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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