Embassy Suites Reviews

Updated August 2, 2015
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3.4
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Approve of CEO
Embassy Suites President and CEO Hilton Chris Nassetta
Chris Nassetta
52 Ratings

Pros
  • It is a great company with good people (in 6 reviews)

  • I really Enjoy the work environment, the hotel has a welcoming atmosphere, great potential (in 5 reviews)

Cons
  • Long hours and not enough communication within the team (in 6 reviews)

  • no over time pay , human resources was unfriendly , hotel was very noisy bad management (in 3 reviews)

More Pros and Cons

168 Employee Reviews

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  1. Accounting and HR Assistant

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites

    Pros

    Good variety of work and challenges.

    Cons

    Expect to work holidays, and not have a lot of days off in a row.


  2. Executive assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Omaha, NE
    Former Employee - Executive Assistant in Omaha, NE

    I worked at Embassy Suites full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love the hospitality industry of meeting people from all over the world. The other staff employees up to execs, were so great to work with

    Cons

    JQH Hotels unfortunately, did not pay very well and poor benefits;

    Advice to Management

    If the pay can't be there, offer better benefits or work schedules


  3. Good employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Rogers, AR
    Current Employee - Night Auditor in Rogers, AR

    I have been working at Embassy Suites full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There are lots of incentives to do your job well, like restaurant vouchers for suggesting certain restaurants to guests, or bonuses for working when the hotel sells out. I always get full time and often get overtime. They are cooperative in giving requested days off. The overall atmosphere with coworkers is usually positive. The job is not overly stressful or straining.

    Cons

    Like any service or hospitality industry, you have to have good people skills and be fine with being yelled at by angry customers. Like any large chain, there are a lot of silly regulations you must follow that can be annoying because they seem so unnecessary.

    Advice to Management

    Management usually does pretty well. I would suggest more intensive training for the night audit position, such as training with the accounting department and front office manager in order to know how to audit properly and how to handle very difficult customer situations.


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  5. Suite Keeper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Suite Keeper in Oxnard Beach, CA
    Former Employee - Suite Keeper in Oxnard Beach, CA

    I worked at Embassy Suites part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice peace to work an most of the there worker are real friendly the environment is always up beat.

    Cons

    no real time to clean rooms some co worker take the thing off your cart hours are to short will not change your job if your not good at it.

    Advice to Management

    if you find that a work is not doing well in the job they are doing change them to a other job in that department.


  6. Solid Company, depends on management company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Tampa, FL
    Former Employee - Night Auditor in Tampa, FL

    I worked at Embassy Suites (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great travel benefits, comparative pay

    Cons

    It always depends on each hotel, and the management company


  7. review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites

    Pros

    great co-workers, flexible management

    Cons

    No room for grow, to much back door politics


  8. Great Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Manager in Phoenix, AZ
    Current Employee - Reservations Manager in Phoenix, AZ

    I have been working at Embassy Suites full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Team members are empowered to "Make it Right" meaning YOU can make the call...you don't have to "See if it's OK" to do something for a guest.

    Cons

    Franchises mean that your experience can differ greatly from property to property

    Advice to Management

    N/A


  9. Helpful (1)

    Supportive team environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites part-time

    Pros

    Hard-working staff who help new staff get up-to-speed quickly. Caring managers who acknowledge hard work with monetary and non-monetary awards.

    Cons

    Nature of the work is repetitive.


  10. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites

    Recommends
    Recommends

    Pros

    Friendly staff, Detailed orientation and training, brand standard upheld well

    Cons

    pay was not that great


  11. Bad Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host in Boston, MA
    Former Employee - Host in Boston, MA

    I worked at Embassy Suites full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Easy Commute, HR department helpful

    Cons

    Immediate supervisors were extremely disrespectful. Was offered a higher salary upon accepting the position and was paid 30% less during first several pay periods.



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