Embassy Suites

www.embassysuites.com

Embassy Suites Reviews

Updated January 16, 2015
Updated January 16, 2015
116 Reviews
3.1
116 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Embassy Suites President and CEO Hilton Chris Nassetta
Chris Nassetta
42 Ratings

Review Highlights

Pros
  • Great company that provides all the tools for you to succeed (in 6 reviews)

  • You are empowered to make a difference at the hotel (in 3 reviews)


Cons
  • Long hours and not much time for you to enjoy time to yourself and with family (in 6 reviews)

  • no over time pay , human resources was unfriendly , hotel was very noisy bad management (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites

    Pros

    Good place to learn. Lot of hands on

    Cons

    It is not the place for your career

  2.  

    Sinking Ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty

    I have been working at Embassy Suites full-time (more than 3 years)

    Pros

    Every employee is empowered to "make it right" however they see fit and are completely supported by their peers and management.

    Cons

    The hotels are being sold out to big corps, but staying under Hilton's flagship. Management seems either unsure and stressed, or oblivious and unconcerned.

    Advice to ManagementAdvice

    Focus on your internal customers as they focus on your external ones.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Nothing but great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bartender in Fort Lauderdale, FL
    Current Employee - Bartender in Fort Lauderdale, FL

    I have been working at Embassy Suites full-time (more than a year)

    Pros

    The benefits are amazing, travel opportunities are fabulous and you have plenty of opportunities to move up!

    Cons

    Some of the guests can be difficult but that comes with the territory. There aren't too many cons!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor in Alexandria, VA
    Former Employee - Night Auditor in Alexandria, VA

    I worked at Embassy Suites full-time (more than a year)

    Pros

    Getting to know a lot of new people from every background, being able to learn new things to enhance my work to move up in the Hospitality field

    Cons

    Long hours and not enough communication within the team

    Advice to ManagementAdvice

    Communicate with team

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Don't waste time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Engineer in Charleston, WV
    Current Employee - Maintenance Engineer in Charleston, WV

    I have been working at Embassy Suites full-time (more than 10 years)

    Pros

    Can get employee room discounts at certain hotels.

    Cons

    Can spend a long time working with no rewards. No pay increases, no advancement opportunities.

    Advice to ManagementAdvice

    Resign before the hotel is sold off.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Working staff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites

    Pros

    Workers are friendly and are able to work together

    Cons

    All housekeepers are from temp services, dependability is a constant issue

  8.  

    Love the staff the work but the pay for our demanding working isn't so good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Ontario, CA
    Current Employee - Server in Ontario, CA

    I have been working at Embassy Suites full-time (less than a year)

    Pros

    Love the employees and the discounts for all Hilton hotels is amazing. We get to eat at the end of our shift.

    Cons

    The pay is minimum and our tips are horrible we work very hard and are unappreciated by guest most of the time. Management nitpicks everything we do even when then know we are understaffed and expects everything to be completed in 5hrs. (It rarely gets finished) they also don't have enough equipment for us to do our jobs (plates bowls utensils etc)

    Advice to ManagementAdvice

    Hire more part time staff for extra help at the end of the day and so us full timers can actually call off a weekend without getting someone upset.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Long hours and little pay for their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage Supervisor in Frisco, TX
    Current Employee - Food and Beverage Supervisor in Frisco, TX

    I have been working at Embassy Suites full-time (more than a year)

    Pros

    Great opportunities for growth and advancement within.

    Cons

    Long hours and not much time for you to enjoy time to yourself and with family.

    Advice to ManagementAdvice

    N.A

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Embassy Suites full-time (more than a year)

    Pros

    great employees to work with!

    Cons

    paying for parking for staff

    Recommends
    Approves of CEO
  11.  

    18 months of hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor in Lynnwood, WA
    Current Employee - Night Auditor in Lynnwood, WA

    I have been working at Embassy Suites full-time (more than a year)

    Pros

    The employee perks were great. When we were allowed to partake in them, it was nice.

    Cons

    Middle management not allowing employees their rights. Not allowing employees appropriate safety equipment, like gloves to clean a toilet. Not allowing employees to stay home when sick. Managers calling employees at home to yell and scream at them. Getting lectures and write-ups for incidents that occured on your off-time. Managers falsifying training documentation to corporate office. Managers putting employees down and insulting them for their economic status. No raises, awards, or appreciation, even with high positive customer feedback.

    Advice to ManagementAdvice

    Corporate office: read the reviews! Understand that the problem is with a small number of managers and get them out!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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