Emeritus Senior Living Reviews

Pros

Leadership in your Regional teams, Listens to your sales creativity and sales ideas. Overall a supportive Management team

Cons

They need to update some of the communities. Looking aged and worn.

Advice to Senior Management

Work with your sales team members instead of creating usless stress. Look at your communities and invest in them.

Pros

The people are nice but slightly clueless right now.

Cons

Always shorthanded and always being asked to cover a shift but they are always trying to cut hours because of census. No one is responsible for anything. Not enough training for residents who should be in a skilled long term facility.

Advice to Senior Management

Organization is a good key and so are more employees, enough at least to cover the floor.

Pros

The ability to help the senior community

Cons

The corporate hierarchy look down on the front line management & working staff. The almighty dollar is the reason for keeping the doors open. The corporate CEO's emphasis is that all frontline management are expendable and if these people are not willing to conform to our companies "unethical" practice's..,then we will find someone who is. The level of deceit and moral degradation in this company is the mainstay core values for which it operates.

Advice to Senior Management

There have been several valuable front line management level employees that have been discharged due to deceit from corporate level management team members; these corp. employees value their own success and job security above all others and are willing to falsify if not out-right lie about events that may cast questionable attention towards their lack of management and support of their front line core management. In other words..,the company's success in the industry should be directed at support of the individual facilities and assisting the staff and management with "day to day" operations other than directing your attention at why the corporate regional management is not bringing in the numbers/dollars!

Pros

Due to numerous sites your geographic territory can be smaller than other companies.

Cons

Overloaded duties. Little to no recognition. Work comes first and your family a distant second. Operations is king despite what anyone says. Corp Executive leadership focused on $$ and not residents or staff despite what they say. Lip service will say "We care and value you" Actions says differently

Advice to Senior Management

One day you'll learn keeping residents happy and keeping staff satisfied will yield you better ROI

Pros

Casual dress workplace, good downtown location, lots of room for transfers and growth within various departments, social and fun workplace

Cons

Salary and benefits do not seem to be competitive with many other employers in the Seattle area, work environment seems unstable due to economy right now.

Advice to Senior Management

Decrease the cost of parking so commuting isn't so difficult, stop increasing benefits costs every year, make salaries more competitive with other Seattle area companies.

Pros

You do meet some great ED's that feel the same way you do.

Cons

Inexperience regionals, they lie to save their jobs. They treat you with no respect. No support, they use you and let you go. You can do 99 things very well but if you do 1 thing wrong in the eyes of a regional you will be fired. There is so much turnover they actually budget for it and if your community doesn't have turnover you are penalized for being over budget. Their focus is on 7% rent increase every year, profits and not on resident care or employees. Regionals only come to do audits never to train or support you. In one year I had 3 different regional teams. Each one with different goals, and different views on what the Emeitus policies are and state regulations. They either quit or get fired. You find out what your quarterly goals are for commission the last 20-30 days of the quarter. Very hard to make commission. You will work 50-60 hrs a week as an RCD or ED. Don't save up your vacation. They will think of some reason to fire you and keep your vacation money. What a slap in the face for giving them 15 months of my life and making them a lot of money. The worst company I have ever worked for.

Advice to Senior Management

Train Regionals to be professional and treat staff with respect. Corp. HR do exit interviews .. actually hear the real story of what is going on in the field. Value Consistent staffing so you have excellent quality of care.

Pros

Emeritus in general definitely allows for career advancement.
Comparable benefit package to other industry leaders.
Most of the senior management has been with the company for 10plus years, and promoted from within.

Cons

With all of the growth and acquisitions Emeritus has been through the company changed from a family owned operation that genuinely cared about its residents and staff to one who's bottom line has become the number one priority. Obviously, as a publically traded company the Emeritus is responsible for providing value to it's shareholders, and it does everything in its power to do just that. Wages are BY FAR below industry standards for line staff, all the way through mid-level management. Hourly employee hours are regularly cut to reflect census or changing budgets (on what is already an extremely thin staff model) and salary employees are regularly expected to work 7 days a week, attend weekend conference calls, and hammer down on cold leads to do whatever possible to move business forward. If the community or region has had a slow month..watch out. At one point I was asked to cancel all the entertainment for the residents in a given month in order to pad the bottom line just a bit more. Conference calls over the years grew increasingly hostile towards what feels like a spanking (from divisional and regional management), and even the highly occupied communities were never doing enough and never recognized for a job well done. If your an experienced director (clinical, operations, or sales) I would stay far far away. 5 years with the company and I saw alot of change! And yes, I left on what were great terms.

Advice to Senior Management

Work and life balance is important.

Pros

Oppurtunity to positively impact the life of a Senior Citizen.

Cons

No personal life. Your Community is your life.

Advice to Senior Management

Divisionals check up on your Regionals more often. They show up late to meetings, hold conference calls with screaming babies and barking dogs in the background, they lie and are very clicky. They will throw anyone under the Bus to look like they work hard and to protect their own jobs. They are the do as I say, not as I do Regional Directors of NJ.

Pros

Helping & getting close to the elderly & disabled.
Some staff is very friendly, upbeat, and loves to be there.
There is always opportunities for action, because of parties & activities for residents; never boring!
Being like family with residents.
When things were going well at my job I LOVED it and it left me energized & smiling at the end of the day! I joined a gym near work just so I could use my leftover energy wisely instead of just going home.

Cons

disclaimer: These things happened at "my" Emeritus; other ones may be great, who knows....

Senior management wanting more & more from staff without giving them praise for what has been done.
I was not given the tools to do my job, then reprimanded & eventually fired for not doing a good job (I did not have regular access to phone & computers, which is ESSENTIAL to my job).
Favoritism among staff.
Lower staff not being reprimanded or fired for not doing their jobs (ie: standing around talking while they are needed elsewhere)
Regional management coming in sporadically to judge & give commands when in fact they do not know what's best for our community because they are rarely there, causing disruption and confusion.
Not getting timely annual staff reviews & pay raises. I did not get mine for a year and was fired without ever having gotten it.

Advice to Senior Management

LISTEN to LOWER STAFF! They are there on a daily basis and know how to make their individual community better.
Make random checks of resident care, especially off-hours, and ask residents anonymously how they are treated; most won't speak out in front of others or if they think a caregiver might treat them poorly for "snitching".
GIVE STAFF WHAT THEY NEED. These are elderly & disabled people in your care, the staff caring for them must have what they need to do a good job! Stop talking so much about MONEY in meetings and what needs to be cut, and find creative solutions for those problems.

Pros

Plenty of hours to work each week....Good Benefits....

Cons

Change hours at a drop of a hat
Weekend solo management duty