1-800 CONTACTS

  www.1800contacts.com
  www.1800contacts.com
There are newer employer reviews for 1-800 CONTACTS

 

Best company I have ever worked for!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Call Center Manager in Draper, UT
Current Employee - Call Center Manager in Draper, UT

I have been working at 1-800 CONTACTS full-time (more than an year)

Pros

- sets clear and high expectations which makes you want to do well
- compensation/bonus for selling products and giving great customer service
- healthy competition within teams and call center
- cool company perks; on site gym, on site cafeteria, free movie tickets, annual summary company party, corporate discounts, tuition reimbursement, and much more
- management and sr management is friendly, experienced, and helpful
- good training program that teaches you the importance of giving great customer service
- everyone is so friendly and outgoing; it's hard not to make friends here
- given opportunities to move up or venture to other departments within the company

Cons

- employee retention is high so moving up can take longer
- paid time off is accrued at a low rate and is based off years of employment and does not take position within company into consideration

Approves of CEO

75 Other Employee Reviews for 1-800 CONTACTS (View Most Recent)

Sort: Rating Date
  1.  

    Great environment, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Draper, UT
    Former Employee - Anonymous Employee in Draper, UT

    I worked at 1-800 CONTACTS full-time (more than an year)

    Pros

    1-800 CONTACTS works hard to create a great place to work with a healthy work/life balanced.

    Cons

    Slower career progression.

    Since it's such a great place to work, people quite at a lower rate than compared to those of other companies. This coupled with the company being in a mature phase (with not a ton of growth) causes slower career progression.

    Advice to ManagementAdvice

    Keep on rocking it!

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great when I started, but the new changes have turned it around for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 1-800 CONTACTS full-time

    Pros

    Work at home opportunities, subsidized meals, great co-workers, get to wear casual where to work, bonuses (if given).

    Cons

    Pay isn't great, bonuses have been cut down more than ever, constant changes to where we aren't even told of all of them and are expected to know everything, horribly understaffed, people getting fired left and right. One of the trainers was forced to step down with the new training program they implemented, every manager had to reapply for their jobs for this joke of changing departments (two of the long term managers were demoted and replaced with people who had just been there for over a year) and there are so many people getting fired left and right (even if you don't have a write-up) that the turnover is the highest it has ever been. The policy is that you can get weekends off after being there for one year. Two friends of mine walked out, because after the year was up, they were told they could not have weekends off as promised and it wouldn't happen anytime soon. And if you decide to apply, DO NOT apply for the chat team. I have been on the chat team for over three years and it is horrible. We are now required to do sales, bonuses are lower than ever and we are horribly understaffed. We also received an email that they were just barely started to train (after being maxed out and miserably for MONTHS) and they won't hire anyone else to help. The quality system is also a complete joke. I have zero pride in my job now and I am sick of crying from being so overwhelmed while I work.

    Advice to ManagementAdvice

    You want your customers to be satisfied? Then make the employees happy and quit doing these changes left and right! Happy employees want to help customers and right now, a lot of us could care less. Its a joke and no one knows what is going on half of the time! Chat is supposed to be a promotion, but it is sad when we have had three fired and four quit in the last month and they tell us we don't need the extra help, yet more and more things are piled on us. We have it even worse than any department and I know for a fact most of your senior employees are looking for new jobs, including myself. Quit these ridiculous changes and go back to the way things were four years ago when I started. Almost every employee was happy back then. I know HR is going to defend the company like they did with the other bad ones. HR, look at your last three reviews before mine. That should tell you something and I am sure there will be more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    1-800 CONTACTS Response

    Jul 8, 2014HR Business Partner

    We appreciate this Associate's comments. 1-800 CONTACTS welcomes all feedback both positive and negative. We encourage our associates to discuss concerns openly and honestly with their leadership ... More

There are newer employer reviews for 1-800 CONTACTS

Work at 1-800 CONTACTS? Share Your Experiences

1-800 CONTACTS

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.