There are newer employer reviews for 24-7 InTouch

2 people found this helpful  

What could have been but never was

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Aurora, CO
Former Employee - Customer Service Representative in Aurora, CO

I worked at 24-7 InTouch full-time (less than an year)

Pros

They have a wonderful software set up and the space and people to provide well rounded and great customer service

Cons

The management style and the choices made on the treatment of part-time and seasonal staff are not professional.

Advice to ManagementAdvice

My personal advice would be to stop trying so hard to make a buck off of the people who come in to help you part time or seasonally. Bonuses were promised and then taken off the table after the fact including statements made after the contract was fulfilled that these bonuses would happen. In the end it really isn't that much to the company and you have people who are always trying to please you and that you can call back. No one I worked with including myself trusts the company at all. I wouldn't trust them to do their job and pay the scale and hours that are worked. I also had to ask for an adjustment check when I was promised 10$ an hour and they paid me 8$ an hour on the check including the overtime I amassed. Overall I wanted badly for this to be a positive experience and perhaps something I could continue. Ah what could have been.

Doesn't Recommend
Neutral Outlook

21 Other Employee Reviews for 24-7 InTouch (View Most Recent)

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  1.  

    It was a standard call center job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Winnipeg, MB (Canada)
    Former Employee - Customer Service Representative in Winnipeg, MB (Canada)

    I worked at 24-7 InTouch full-time (more than an year)

    Pros

    Supervisors are personable and nice

    Cons

    The chairs could be much more comfortable and carpets more clean.

  2. 1 person found this helpful  

    Seemed like a nice enough place to work, until you get down to scheduling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Clearwater, FL
    Former Employee - Customer Service Representative in Clearwater, FL

    I worked at 24-7 InTouch part-time (less than an year)

    Pros

    Nice culture, friendly, fun environment

    Cons

    Absolutely unwilling to work with you on scheduling. You have to work the schedule they give you, even if it completely goes against the availability you gave them when hired. Zero flexibility.

    Advice to ManagementAdvice

    Do something about the scheduling issue. Do your own scheduling, instead of some outside company that passes our schedules randomly. Don't bother asking people for their availability if you refuse to honor it.

    Recommends
    Neutral Outlook
    No opinion of CEO
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