24-7 InTouch

  www.24-7intouch.com
  www.24-7intouch.com
There are newer employer reviews for 24-7 InTouch

 

Not as destitute as others make it sound.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Agent in Dallas, TX
Current Employee - Customer Service Agent in Dallas, TX

I have been working at 24-7 InTouch full-time (less than an year)

Pros

The manager that made the place unbearable to everyone else on Glass door has been fired. (Did the research on that one.) No more payroll issues. The money is great. Laid back environment and no sales/no script is a plus.

Cons

The later you get hired, the fewer options you have when it comes time to picking a shift. First 90 days no off days for any reason drs. appt, court dates, sick kids, etc.

Advice to ManagementAdvice

Stick to one story. Either Dsat matters or it doesn't.

Recommends
Positive Outlook
Disapproves of CEO

47 Other Employee Reviews for 24-7 InTouch (View Most Recent)

Sort: Rating Date
  1.  

    I've never seen so many dissatisfied employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CS Agent & Customer Service Representative II in Aurora, CO
    Former Employee - CS Agent & Customer Service Representative II in Aurora, CO

    I worked at 24-7 InTouch full-time (more than an year)

    Pros

    Depending on your campaign, the pay can be decent and there are some nice side benefits.

    There's cheesy programs designed to soften the blows from rude customers and incompetent managers. There's some managers who are seemingly solely responsible for party planning.

    The new, recently renovated offices are beautiful.

    Cons

    Work-life balance is lacking and absenteeism is so bad that leadership is overly strict. Supervisors are a mixed bag; many are top quality but plenty are terrible.

    It's a call center, so turnover is extremely high. Many employees just "give up," but the practice of hiring anyone that can fog a mirror has also filled seats with substandard agents. Most agents are openly unhappy with their job.

    The employees skew younger and lower income so it can be a bit unprofessional at times. The inter-office relationships have been likened to high school by other reviews for good reason, and on a related note, it's surprising that a company with so many female managers can have an openly hostile environment for women. Sexual harassment is an issue at several campaigns and even within the HR office itself.

    Advice to ManagementAdvice

    It might be too late to save the Netflix campaign in Colorado. Leadership has pushed talented and motivated employees to other campaigns or other companies with failed promises, mismanagement, and outright derision in order to stockpile toadies and sycophants. Friends and former employees have been fast tracked ahead of more senior and more qualified candidates. The competent and loyal leadership that used to be facilitated by internal promotion has been replaced by an operations team and team leadership cadre of Jake Kroes' external-hire cronies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    TREATS THEIR PEOPLE IN TRAINING LIKE CRAP, I WONDER HOW THEY TREAT THEIR EMPLOYEES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Aurora, CO
    Former Employee - Customer Service Representative in Aurora, CO

    I worked at 24-7 InTouch full-time (less than an year)

    Pros

    Cool breakroom, free netflix and people

    Cons

    management is awful, they hired me to go through training and the day before the LAST day of the two week training they told me I wasn't meeting their standards.

    Advice to ManagementAdvice

    Care for your employees, be HUMAN (as you guys tell us) Get rid of the transition team. Work with your employees and trainees to get better. Don't overpressure them. Learning takes TIME.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for 24-7 InTouch

Work at 24-7 InTouch? Share Your Experiences

24-7 InTouch

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.