24 Hour Fitness
2.9 of 5 387 reviews
www.24hourfitness.com San Ramon, CA 5000+ Employees

387 Employee Reviews (View Most Recent)

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2 people found this helpful  

Politics Aside, good environment to learn sales part-time. Full-Time prospective employee's should look elsewhere.

Membership Counselor (Current Employee)

I have been working at 24 Hour Fitness part-time for more than a year

ProsFlexible Schedule
Great Environment to Learn Sales
Multiple Locations

ConsQuality of management varies greatly.
Corporate constantly changes policies
Fast Turnover

Advice to Senior ManagementI appreciate the opportunity I have been given to work for this company. I work at a club that constantly gets visited by the corporate team, However, corporate needs to analyze how their pricing is perceived compared to competitors . 24 Hour Fitness lacks competitive pricing (45-60 P/M as opposed to (30-40P/M) and it is difficult to address whether the Super Sport gyms are premium tier or low tier because the pricing lacks strategy and the positioning of the gym I work at does not match the market they are targeting. I have worked at an active and then super sport for over two years and I have learned a lot about the pros and cons from the frontline perspective. Spend more time training the service department about current policies for members as you do for membership counselors. Many times I had angry customers because of the lack of consistent information they receive from different departments. I loved this company when I began working but overtime the club management changed(they left the company) and lately I have felt like the new management micro manages the entire staff. I produce the most sales in the club I work in and I am results driven but the constant "new" policies hinder the customer experience not improve it. Unfortunately , due to the lack of consistency in this company I will leaving to work for a Corporation in June. I have a finance and marketing degree and while I wanted to originally move up within this company the current environment is not the right fit for a strong business model. This company will have quantity in new members but it lacks quality at the current time and if that does not change the increase in cancellations will offset the new members joining .

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

Great company to work for.... Until recently

Anonymous Employee (Current Employee)
Los Angeles, CA

I have been working at 24 Hour Fitness full-time for more than 5 years


Pros: Working with people, promoting a healthy lifestyle, flexible schedules for most positions. The company is very large and still growing, so there is always going… Cons: Recently, the culture has changed and upper management has gone nuts. The company is desperate to sell and has decided to manage by fear and… Advice to Senior Management: Stop with the fear and panic. There are other ways… Yes, I would recommend this company to a friend More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Service Manager

Anonymous Employee (Current Employee)

I have been working at 24 Hour Fitness


Pros: Not too much sales pressure Cons: Lot of work for little pay Advice to Senior Management: better communication Yes, I would recommend this company to a friend More

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