24 Hour Fitness

www.24hourfitness.com
There are newer employer reviews for 24 Hour Fitness

 

old membership sales system was slimey

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - MEMBERSHIP COUNSELOR in San Jose, CA
Current Employee - MEMBERSHIP COUNSELOR in San Jose, CA

I have been working at 24 Hour Fitness full-time (less than a year)

Pros

gave good introduction to direct sales, not so dissimilar to cell phone sales and comcast sales, these were the people who trained me

Cons

the sales system incentivized people to hustle members through the process of getting signed up, try to get them to sign up for the full price and drop the price if we have to, not care about customers needs, take advantage of their insecurities to bully them into getting membership/personal training

Advice to ManagementAdvice

its good that this system is gone

Doesn't Recommend
Negative Outlook
No opinion of CEO

561 Other Employee Reviews for 24 Hour Fitness (View Most Recent)

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  1.  

    It was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Membership Counslor
    Current Employee - Membership Counslor

    I have been working at 24 Hour Fitness full-time

    Pros

    No Pros for the company

    Cons

    They made people feel bad about their bodies to get them to buy memberships and I didn't stick around to be apart of that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Was challenging and semi-fun until the cuts began

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager
    Current Employee - Service Manager

    I have been working at 24 Hour Fitness full-time (more than 5 years)

    Pros

    -Free all club membership
    -Steeply discounted Personal Training
    -Option for 401k participation and cell phone carrier discounts
    -Usually working with fitness minded people

    Cons

    -Constantly changing policies and very poor communication regarding those policy changes
    -The only way you get a pat on the back is when you provide revenue above budget. Being in the service department, even when we did hit goal, we never were celebrated like the Fitness Managers or Membership Managers were. Service is the most important piece (apparently, so they say) yet gets the least recognition.
    -Depending on your Club Manager, your experience can be fun and rewarding or terrible and full of unnecessary stress.
    -Most CM's and DM's do not know what they are doing and rely solely on the department heads to get it done right----yet they often believe that they have all of the answers and are not afraid to let you know it.
    -Raises are not given for performance on a discretionary basis. Only a one time per year increase based on not getting write ups and being around all year.
    -Since the new CEO took over, its been budget cuts to death. Making it very difficult to run your department under budget.
    -Unless your club is new or has a stellar foundation, say goodbye to bonuses.
    -Older clubs get left to die while all attention is focused on the next shiny new Super Sport club.
    -Upper management is out of touch and request outrageous expectations of one person running an entire department.
    -Team gets paid very little to do A LOT, and are expected to perform not just service, but membership sales as well
    -Very political. Promotions often based on who you know vs skill, or "who is the only good person you have to pick from."

    Advice to ManagementAdvice

    Start caring. Bring back incentives to the front desk like when we had commission for new card set-ups, retail sales commission, something please so that the turnover isn't so high. Make the fitness comp plan easy to understand as well so trainer headcount stays high. START CARING about something more than cutting cutting cutting and how much profit you can make. Treat your field level staff like they know how to do their jobs. Pay better wages to front line team members. Make the bonus structure a bit more attainable

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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