2Wire
2.4 of 5 42 reviews
www.2wire.com San Jose, CA 150 to 499 Employees

42 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

2Wire Contracted Incoming DSL Phone Support

Level I Technician, OCP Project (Former Employee)
Tempe, AZ

ProsNew hires underwent 2 weeks of very comprehensive training prior to being placed on the floor to start taking calls.

ConsThey timed your bathroom breaks with a stopwatch. It was a very high stress environment, with at least one team leader being fired for sending verbally abusive emails ti his team.

Advice to Senior ManagementSpend a little more time balancing out the call center load.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    2WIRE is as traditional of a tech support call center as one can work for.

    Tier I Customer Service Representative (Former Employee)
    Tempe, AZ

    I worked at 2Wire full-time for more than a year


    Pros: Decent benefits package, somewhat flexible hours, potential dating hookup, no… Cons: Metrics, potential dating disasters, everyone messes with you if you… Advice to Senior Management: Yes, the numbers are important, but taking care of the customer tends to score higher, especially in my experience. I'd… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    2Wire after new management (Pace)

    Anonymous Employee (Current Employee)
    San Jose, CA

    I have been working at 2Wire


    Pros: Decent compensation, good engineering team Cons: Newer management (Pace) is headed towards the direction of making cheaper gateways and compromise anything to achieve this. No new technology development, just sustaining work… Advice to Senior Management: Hire a CTO who understands the next living room and can provide a vision. Company is in a very good space to differentiate itself. Rather… No, I would not recommend this company to a friend More
There are newer reviews on 2Wire.

Worked for 2Wire? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at 2Wire reviews and ratings — including employee satisfaction and approval rating for 2Wire CEO Pat Romano. All reviews posted anonymously by 2Wire employees.