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Technical Installation Lead

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Technical Installation Lead in Sunnyvale, CA
Former Employee - Technical Installation Lead in Sunnyvale, CA

I worked at 8x8 full-time (less than an year)

Pros

Opportunity to talk to great customers and teach them about 8x8's phone systems.

Cons

Good-Old-Boys network...Young men in management...there way only.

Advice to ManagementAdvice

Hire more women and people of color. Have more women of color in upper management. Be real with all people not just "good-old-boys". Thank you

Neutral Outlook
Disapproves of CEO

28 Other Employee Reviews for 8x8 (View Most Recent)

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  1.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Sunnyvale, CA
    Current Employee - Account Executive in Sunnyvale, CA

    I have been working at 8x8

    Pros

    Warm Leads
    Great People
    Ping Pong
    Nice Building

    Cons

    Low Base/hourly
    micro managed
    mis-aligned management/agent goals

    Advice to ManagementAdvice

    align goals between executive team and agents on the floor.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Under new management, could be a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA

    I worked at 8x8

    Pros

    Bright people, great product, excellent benefits. Some of the people I've met at 8x8 have become long time friends. The benefits include full medical, dental, vision, 401K and 3 weeks vacation per year not including sick time. The VoIP product requires consultative selling and is a wonderful technology for small to medium sized businesses as well as residential.

    Cons

    The biggest gripe at the company for several years now is the inside sales team. This is run like a sweatshop and has become increasingly worse over the past year. 8x8 hires inexperienced people for dirt cheap and promise them big 6 figure commissions which is not true at all. There is huge turnover because training is poor and pressure is extensive to hit the unrealistic quotas. 8x8 has created a dog eat dog mentality within this dept and unfortunately focuses all their energy and attn on them. I did not work in this dept, but have worked with 8x8 for years and saw the creation of this dept (which was a good idea at the time) and saw its demise.

    The executive team does not want to hear the complaints from this dept nor any other depts. In order for 8x8 to become the company it has potential of being, they need to replace their Executive team and Board of Directors. There needs to be new ideas, more creative management skills and not so much the "good ol' boys club" like it has been for over 20 years. They continue to make the same mistakes over and over again and not learn from them.

    Advice to ManagementAdvice

    To the Board of Directors: fire your CEO, CFO and CTO. Bring in a saavy business minded CEO to take this company beyond its $1-$2 stock. Bring in a CFO who has a financial background and who isn't so temperamental. Bring in a CTO who isn't a backstabber out to better himself.

    After you clean house on the Executive team, step down and bring in some fresh new Board members with creative ideas and the willingness to listen to the employees' feedback. You have done a disservice to the company and the technology by letting the bad habits go on for too long.

    Doesn't Recommend
    Disapproves of CEO
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