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Good Place to get into the Industry

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Support Representative in San Jose, CA
Former Employee - Technical Support Representative in San Jose, CA

I worked at 8x8 full-time (More than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Great Culture, good place to get yourself into the industry and get your hands dirty with real world problems. Great Sales and Support teams at 8x8.

Cons

8x8 is good company for people working in middle management and above, they hardly do any work, Support department is grossly understaffed and paid less for the job compared to other tech companies in the Valley. Have seen employees quit in a day. While my time in support there were major known issues that were not fixed for 7+ months and still unfixed at time I left 8x8. THIS LEAVES A BIG QUESTION MARK IN MY HEAD ABOUT 8x8........... FYI: 8x8.com is just a marking platform.

Advice to Management

FIX the above, have metrics in place to Measure the performance of the Engineer, QA and Operation teams , you guys are finding new metrics every day to measure support employee performance.

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There are newer employer reviews for 8x8
There are newer employer reviews for 8x8

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