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3 people found this helpful  

Fast growing, fast changing company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Corporate in Seattle, WA
Current Employee - Corporate in Seattle, WA

I have been working at A Place for Mom full-time (more than an year)

Pros

The company has changed dramatically since new management arrived 2 years ago.
The company is in the process of moving from a start-up to "playing with the big boys". In the last two years we have created a full reporting suite and enterprise-data-warehouse; created a national accounts partner team; created a national partner growth team; grew a call center from less than 30 people to more than 150; completely changed the culture and pay structure of over 200 in-field advisers, reducing employee churn to almost zero; created a marketing team (in the old world marketing sat under finance if you can believe it!)

Through it all we've managed to keep our focus on helping families and the company mission.

It's not often you get to combine hard work and huge impact with doing a lot of good in the world.

Cons

Through the changes of the past two years some people have been left behind.
Many people were hired into roles that made sense when the company was a small start-up, but they had difficulty as the company became more focused on things like metrics and "deliverables".

As these people struggled in their roles they blamed others (I think that's what's going on in some of the reviews by ex-employees on here). That poisoned the culture a little as we all went through the transition. I think with the hiring of a new CFO and CIO this seems to have been solved, but only the next few months will tell.

Also: Career Opportunities are a mix-bag. As a fast growing company there are lots of opportunities for growth, but at the same time, it's still a small company and will never have the laundry list job board that a giant Fortune 500 would have. You have to be a little more patient for something that fits your exact right skills.

Advice to ManagementAdvice

Keep lines of communication open.
More feedback earlier is always better - especially for the people who are excelling in their jobs so they know they are doing well and can focus on the things that matter.

Recommends
Positive Outlook
Approves of CEO

109 Other Employee Reviews for A Place for Mom (View Most Recent)

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  1. 5 people found this helpful  

    They hire salespeople with the spaghetti/wall rule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Elder Care Advisor in Saint Louis, MO
    Former Employee - Elder Care Advisor in Saint Louis, MO

    I worked at A Place for Mom full-time (more than 3 years)

    Pros

    Super opportunity to help people and get paid for it. I was there over two years and that was far and away the best thing about the job. The second best were my peers out in the field, primarily good people. The partner organizations (senior communities and facilities are primarily there because they cared about seniors, which made them good folks to know also. However...

    Cons

    the people in Seattle, well the decision makers, weren't to be trusted. Their sales model didn't work, doesn't work for 90% of the people they hire, and they know this but continue to throw us against the wall and hope we stick. My training class was around 30, and by the end of year 2 their was 3 or 4 still with Mom, and soon there was only 1. She's prospering, but everyone else did not.
    You'll notice that all the 5 star ratings are from Seattle, none from the field. Being cynical, I presume they're upper management, or tools, who are trying to up the numbers.
    The job changed constantly, and after 6 months the rules had changed so that I would not have taken the job as it was then configured. It's been a little while now, but I occasionally look at the advisors to see if I still know anyone. I just looked and my classmate is still there, and a few others who have prospered, but most are new faces. They just continue to peel off the wall and fall to the floor.

    Advice to ManagementAdvice

    Find a successful company and copy how they do it, sales wise. The rotating doors have affected your relationships with the partner organizations. Unless you change for the better, I hope salespeople stop wasting their time and careers with you.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    Great company that is growing and helping people - hiring in Seattle and expanding nationwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (more than an year)

    Pros

    APFM has made tremendous strides in the past year to improve the business, the culture and the future of the company. The company is hiring advisors and new employees in the HQ. Some of the "old-timers" were not happy with the new corporate strategy, and they left the company, but I think the new company direction and values are great. We have a great company now and are having our best year ever. It's so great to work for a company that helps people and we know APFM will be around for years to come.

    Cons

    Benefits are not as good as some big companies, but that's expected at a small company.

    Advice to ManagementAdvice

    Keep focusing on helping people and giving employees opportunities to do more and grow in their careers.

    Recommends
    Positive Outlook
    Approves of CEO
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