AAA Mid-Atlantic

  midatlantic.aaa.com
  midatlantic.aaa.com
There are newer employer reviews for AAA Mid-Atlantic

1 person found this helpful  

OK

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at AAA Mid-Atlantic full-time (more than 10 years)

Pros

people are friendly. good benefits.

Cons

hard to move up if not part of the in crowd

Recommends
Neutral Outlook
Approves of CEO

58 Other Employee Reviews for AAA Mid-Atlantic (View Most Recent)

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  1.  

    Awesome co-workers, not so awesome job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Emergency Roadside Assisance Associate in Newark, DE
    Current Employee - Emergency Roadside Assisance Associate in Newark, DE

    I have been working at AAA Mid-Atlantic full-time (less than an year)

    Pros

    Love my managers, supervisors, and co workers. Everyone in the office is helpful and friendly and we're all great friends. (Most) Supervisors care and want to see us succeed. There are monthly office parties and a ton of overtime.

    Cons

    The job itself is the major con. As an Emergency Roadside Assistance Counselor, you deal with people who are in high-stress situations that aren't always friendly or cooperative in providing the information needing to get them help. While there are some friendly and funny members, most people see a call reciever as a robot and don't really understand that we genuinely care and want to get them help.

    Advice to ManagementAdvice

    Get rid of your stupid scheduling system. There are 50 people on the call floor on slow days and 7 people on the call floor on super ridiculous busy days.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Achievement ignored and mediocrity applauded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE

    I worked at AAA Mid-Atlantic full-time (more than 3 years)

    Pros

    - Generally friendly group at the Wilmington HQ.
    - Fair work/life balance depending on your department and job requirements. Unless you are working on a large project you are not typically required to work late.
    - Some roles have flexible hours and ability to work remotely.
    - Collaborative environment - especially amongst the early career set.
    - Good leadership at Managing Director, Director+ levels.
    - Well communicated goals. Fairly easy to define and measure individual success.
    - Business is moving towards insurance and retail products, giving the brand longevity.

    Cons

    - Much larger competitive forces at work yet the largest competitor from a senior exec position was... other AAA Clubs or Holding Companies.
    - People who enjoy doing the bare minimum last for eons.
    - Management wowed by outside hires from reputable brands without examining actual ability.
    - TONS of pet projects for VIPs, wasting resources and time.
    - No talking adult to adult, everything has to be communicated pay-grade to pay-grade. Even if you are the expert in your particular area, you would be wise to have a network of people at varying grades to question, confront or even suggest issues.
    - If you are creative or ambitious in your work you will be praised and your ideas entertained but rarely will your vision be realized. If it is, be sure that middle management will take control of and credit for the work while simultaneously reducing it to a sad apparition of what once was.
    - Limited career options. You can really only work one career stage at a time there unless you make a long, long term investment or you are in an expanding department.
    - Some departments are good old boys clubs (Accounting, PR).

    Advice to ManagementAdvice

    Take a closer look at your Mid-Level managers and question their efficiency, ability and process. You have (mostly) excellent leadership from Directors and Managing Directors. There have been a lot of brilliant ideas and unbelievable opportunities that have been lost or mismanaged because of people who are no longer in touch with relevant technologies, research or best-practices calling the shots.

    Give employees the ability to speak freely and openly by creating official corporate policies that encourage this (as opposed to spending money on failed suggestion platform after failed suggestion platform).

    Treat your field employees better, because how you treat them is how they will treat the people who sign your paychecks.

    Recommends
    Positive Outlook
    No opinion of CEO
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