AAA NCNU Insurance Exchange – “NO WAY”

Pros

The people as in the regular workers like myself and a handful of supervisors.

Cons

We feel the supervisors take a do as I say and not as I do approcah. If you have a quesiton and go up to their desk and they are on the internet shopping for the latest Coach bag or looking up sports scores, they will quickly minimize their screen and put up a work related screen and say they are busy. Some sups take 4-5 smoke breaks an hour. They are very clique-sh and exclude you if they don't like you.. It's like high school. While other supervisors choose to gossip at eachother cubicles and if you need help they look at you as if you interrupted their social gathering and make remarks behind your back when you leave. The upper management doesn't care our just looks the other way. Upper management protects them. They do not live up the the values of the organization. It's a numbers game. The supervisors and managers bonus exponentially more than the workers and do less than 1 percent of what is really required to be called a supervisor or manager. Supervisors are given tasks that are redundant or just busy work. When call volume is increased, rather than aiding the workers they make an excuse to do reports, go on break, or someother lame excuse when the directive of a call center is to get the calls and most importantly the customers taken care of. Also, the end of year ratings are nitpicked and the stanards are overwhelimingly impossible to achieve given the envronment that everyone is sinking in. The policies and standards change but not the rating system so there is always something for them to fall back on as an excuse not to reward hard work. it has been said that you have to be Jesus walking on water to achieve a high rating. This has been done to minimize pay increases and bonuses to the workers so a majority share can to to the supervisors. If you love being micromanaged, can handle the high school level of maturity, if you lack respect for yourself (because you won't get it from the "Leadership Team"), if you can take being overwhelmed by constant demands and directives that change on a whim to a "let's see what sticks approach" Then this job is for you!

Advice to Senior Management

None, to them, they feel they are doing an excellent job. They don't listen to their front line employees. They are really good spin doctors. Have the decency and respect for employees you are laying off. It is very low ball to suprise them with FedEx overnight pink slips or telling them that their last is today as soon as they walk into the door. We are looking forward to seeing the 2009 Employee Engagement results.