AAA Northern California, Nevada & Utah

www.calstate.aaa.com
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There are newer employer reviews for AAA Northern California, Nevada & Utah
There are newer employer reviews for AAA Northern California, Nevada & Utah

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Helpful (12)

"Change is good"? That remains to be seen.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Emeryville, CA
Current Employee - Anonymous Employee in Emeryville, CA

I have been working at AAA Northern California, Nevada & Utah full-time

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

Beautiful, well-maintained office space. Free parking and BART shuttle. Free lunch on Wednesdays, and a daily food truck within the office complex. Nice walking paths in the surrounding area.

Cons

New CEO (as of March 2014) has a reputation as a "cleanup" guy, which has everyone on edge.

Introverts beware: This is a loud office environment (lots of distracting over-the-walls chit-chat) that will only get worse. New open-office configurations are planned for 2014-2015. There's also a constant battle for meeting space, even when booking weeks ahead.

Awkward office location with only one mediocre lunch option (Specialty's sandwich shop) on site. Nothing within easy walking distance (drugstores, etc.) although there's a Trader Joe's and a Starbucks in a plaza about 1/2 mile away, and a free shuttle to Emery Bay mall. Two on-site gyms — a small, free workout room in the suite, and a small fee-based club next door — but both are depressing and under-equipped.

Really terrible IT support: The individual on-site people are helpful but the outsourced help desk is clueless and it often takes days to resolve simple issues.

Employees used to be able to work from home 2x/week; this was terminated in 2013. Lots of unhappy people having to adjust their childcare schedules (and budgets).

First-year employees can only achieve "meets expectations" employee evaluations (which translates to dramatically lower bonus and merit increase) even if they're stellar contributors and have worked 1 day short of 1 year; this is not disclosed up front.

Typical large company interdepartmental bickering and lack of transparency from upper management.

Advice to Management

The new CEO needs to come out of the gate demonstrating support for employees. The previous administration cut soft benefits and made a lot of unhappy employees, and the new CEO's reputation as a merciless cost-cutting expert has many employees eyeing the exits.

Stop reducing soft benefits like telecommuting — it's affecting employee morale.

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  1. Helpful (5)

    Weak management, strong politics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at AAA Northern California, Nevada & Utah full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Competitive salary and benefits. Free lunches once a week.

    Cons

    Very high turnover. Company would rather lose and let people go than invest in making them successful.


  2. Helpful (2)

    Very well branded company. Provided good training and tools for success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent
    Former Employee - Insurance Agent

    I worked at AAA Northern California, Nevada & Utah full-time (More than 8 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Opportunity to do something different every day. Incentive based pay. Good walk-in traffic and positive office environment. Able to work autonomously and as part of a team.

    Cons

    Rely to much on the brand very little major media advertising. Needs to expand breadth of products. Too many managers. HR difficult to deal with concerning advice on benefits. Sometimes they implement change for the sake of change without effectively realizing the effect on employees and members.

    Advice to Management

    Listen to your employees they are the eyes and ears of your customers. Constantly reorganizing management structure. This creates uncertainty and often comes from individuals from outside the insurance industry. Improve the relationship between the Insurance exchange and the club..


There are newer employer reviews for AAA Northern California, Nevada & Utah
There are newer employer reviews for AAA Northern California, Nevada & Utah

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