ACE Limited – “Very bad, they do not show any interest in grooming their own pool of talent within the company (Singapore).”

Pros

Hip and fun! They have very interesting D&D and their team building session (usually Bowling within Telemarketing Department once per year) is generally very well organised & fun. Although they have listed office dress code, most wear very casual dress/clothings throughout the weekdays.

Cons

Poor remuneration/salary scheme, commission is very pathetic... Telemarketers (in Singapore branch) generally are very poorly paid and they are not entitled for performance & year-end bonus.

Communciations between departments are generally bad and there is no sense of unity. Everyone wants to have a say in the company but they are almost avoiding responsibility when questioned.

They keep hiring new staff but they do not care to groom talented individuals from the bottom.

Last but not least, the work load is very punishing.

Advice to Senior Management

Please reward all Corporate Sales Agent & Telemarketers handsomely or else company will lose talented sales person to other rival companies. Do hire QC people who are certified with insurance certificates and who are experienced in sales to ensure fair evaluations of each call. There should be a proper channel opened so that telemarketers are encouraged to give feedbacks.

Managements shall always apply the five basic principles from Sun Sze (Art of War): Mission, Method, Leadership, Terrain & Climate to handle staffs and businesses alike.