24 Employee Reviews (View Most Recent)

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Decent company to work for depending on the client.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Care Agent  in  Bartlett, TN
Former Employee - Customer Care Agent in Bartlett, TN

I worked at ACS International

Pros

Very well schooled team coaches, supervisors, and managers

Cons

Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

Advice to ManagementAdvice

Worked within the system to improve clients flawed system.

No opinion of CEO

Other Reviews for ACS International

  1.  

    It was a traumatic experience that I wouldn't wish on my worst enemy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Care Agent  in  Portland, OR
    Former Employee - Customer Care Agent in Portland, OR

    I worked at ACS International

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to ManagementAdvice

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!

    Doesn't Recommend
    No opinion of CEO
  2.  

    Busy...complicated...backwards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Recruiter  in  San Antonio, TX
    Former Employee - Recruiter in San Antonio, TX

    I worked at ACS International

    Pros

    Pay is good, large company, name recognition

    Cons

    Company is too big, employees are just a number, HR is all outsourced

    Advice to ManagementAdvice

    Keep jobs in America, provide the ability for managers to make decisions without all the run around.

    Doesn't Recommend
    No opinion of CEO
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