ACS (Wisconsin) – “Good experience, but no work/life balance”

Pros

Very large company with reach into several different industries
Financially stable organization
This company will give you good experience to be very competitive for other positions later in your career
The business structure fosters an environment of accountability and ingenuity (though often as a result of lack of other resources being available)

Cons

Perpetually understaffed or very thinly staffed (this is common in the BPO world)
Businesses have little/no communication or knowledge sharing
There is little or no support from HR
Great ideas are often abandoned due to lack of resources to dedicate to development
Unrealistic expectations of employees' time investment

Advice to Senior Management

Additional support/administrative resources are required to deliver on promises made to clients.