ADP

  jobs.adp.com
  jobs.adp.com
There are newer employer reviews for ADP

6 people found this helpful  

Job Security, Simple Profitable Business Model, Great mid-career company!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager in Alpharetta, GA
Current Employee - Manager in Alpharetta, GA

I have been working at ADP full-time (more than 10 years)

Pros

The ADP business model is very simple and uncomplicated . Get client's payroll business, make a little money ongoing, mix and stir. All roads leads to getting a company's payroll business. However for the past 5 years, there's been a big noticeable shift to be more of a "Consulting" firm versus a "Processor". That's not an overnight process, but with Carlos Rodriguez at the helm, it's great. He's the people's choice CEO. And the people that gravitate to him are people you WANT to walk for on multiple personal and professional levels. With the recent acquisition of the RightThing and their inroads into the BPO market, they are making a name for themselves above and beyond just running payroll.

Pluses
- No brainer business model
- Job security. Tenure at ADP is crazy. You're still a baby if you have less than 20 years of service
- Lots of internal opportunity. 57,000 worldwide employees means you have 56,999 job opportunities.
- Networking opportunities. Thousands of companies using ADP and all those clients have jobs and contacts that open up even more opportunities.
- passionate service oriented people are the most successful at ADP
- locations all over the country and heavy reliance on people working remotely from their homes
- Business decisions are made for business decisions.
- I highly recommend this place for those in mid-career.
- It's a way cool place if you are GLBT

Cons

You need to understand the pros above first and you can find your cons.

- It's not a glamorous business model. Margins are thin at times so you can see the cheapness throughout the organization.
- lots of tenure means that it takes forever to weed out the bad hires.
- 57,000 employees in SILOS.
- ADP hasn't historically invested heavily into it's systems and IT SHOWS. Don't be coming here if you will get shell shocked seeing COBOL source code from the 60's still in use today.
- Did I say they were cheap?
- This is not good for fresh college faces. You'll fit right in if you love 90's, 80's pop culture.

Advice to ManagementAdvice

Continue to break down internal silos. Stick to the values and the highly successful business model.

Recommends
Positive Outlook
Approves of CEO

1948 Other Employee Reviews for ADP (View Most Recent)

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  1. 1 person found this helpful  

    No advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee Service Representative in Des Moines, IA
    Former Employee - Employee Service Representative in Des Moines, IA

    I worked at ADP full-time (more than 5 years)

    Pros

    The company has a discount website. Some management actually cares about thier employees and will provide additional training. The workforce is very diverse; people of different ethicity and life styles. If you have the stats to support it, you can get whatever shift you want durring the annual shift bid.

    Cons

    The new QAs have 25% of the call center on disiplinary actions. Some of the management abused the ability to grant VTO so even if needs are met and things are slow, you have to take an attedance hit if you need to go home. Your annual salary increase is given by your supervisor so if you have a less than stellar manager, they may give you a small percentage for your raise, the maximum is 5%. If you are on any type of action plan you do not get a raise at all. Feedback on postions within the company that you applied for that you don't get are "You would have been bored" or the other favorite "there were better qualified canadites". Looking at the people who get the positions, they have ties to management, the neice of the operations manager, the girlfriend of a supervisor, etc. The job discription for internal jobs is very generic and the salary is posted by bands but you dont know what amounts are in that band. There is a required 40 hours of training a year but most of the classes are for things you already know, how to provide customer service or effective listening. There used to be an employee recognition program to be able to reward a fellow employee for things but that stopped two years ago. You are unable to trade a shift, for a day or until the next bid, with someone because no one takes the same mix of clients as you. Two years ago they promised to lower the number of clients a person took, mine increased to over forty.

    Advice to ManagementAdvice

    Have the internal job descrptions be more informative of the duties involved. Provide useful feedback on why a canadate was declined for a postion since a person is supposed to be improving themselves. Reinstatement of the employee recognitation program.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Pretty good for a very large company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Software Engineer in Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at ADP full-time (less than an year)

    Pros

    Great benefits, reasonable salary, nice people

    Cons

    Lots of procedure and too much bean counting

    Advice to ManagementAdvice

    More flexibility in our lives would be helpful. It's odd to be asked to work a strict schedule when also being required to be generally available at nights and on weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for ADP

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