There are newer employer reviews for ADP
There are newer employer reviews for ADP

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Helpful (6)

Job Security, Simple Profitable Business Model, Great mid-career company!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in Alpharetta, GA
Current Employee - Manager in Alpharetta, GA

I have been working at ADP full-time (More than 10 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

The ADP business model is very simple and uncomplicated . Get client's payroll business, make a little money ongoing, mix and stir. All roads leads to getting a company's payroll business. However for the past 5 years, there's been a big noticeable shift to be more of a "Consulting" firm versus a "Processor". That's not an overnight process, but with Carlos Rodriguez at the helm, it's great. He's the people's choice CEO. And the people that gravitate to him are people you WANT to walk for on multiple personal and professional levels. With the recent acquisition of the RightThing and their inroads into the BPO market, they are making a name for themselves above and beyond just running payroll.

Pluses
- No brainer business model
- Job security. Tenure at ADP is crazy. You're still a baby if you have less than 20 years of service
- Lots of internal opportunity. 57,000 worldwide employees means you have 56,999 job opportunities.
- Networking opportunities. Thousands of companies using ADP and all those clients have jobs and contacts that open up even more opportunities.
- passionate service oriented people are the most successful at ADP
- locations all over the country and heavy reliance on people working remotely from their homes
- Business decisions are made for business decisions.
- I highly recommend this place for those in mid-career.
- It's a way cool place if you are GLBT

Cons

You need to understand the pros above first and you can find your cons.

- It's not a glamorous business model. Margins are thin at times so you can see the cheapness throughout the organization.
- lots of tenure means that it takes forever to weed out the bad hires.
- 57,000 employees in SILOS.
- ADP hasn't historically invested heavily into it's systems and IT SHOWS. Don't be coming here if you will get shell shocked seeing COBOL source code from the 60's still in use today.
- Did I say they were cheap?
- This is not good for fresh college faces. You'll fit right in if you love 90's, 80's pop culture.

Advice to Management

Continue to break down internal silos. Stick to the values and the highly successful business model.

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  1. Helpful (1)

    No advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Service Representative in Des Moines, IA
    Former Employee - Employee Service Representative in Des Moines, IA

    I worked at ADP full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The company has a discount website. Some management actually cares about thier employees and will provide additional training. The workforce is very diverse; people of different ethicity and life styles. If you have the stats to support it, you can get whatever shift you want durring the annual shift bid.

    Cons

    The new QAs have 25% of the call center on disiplinary actions. Some of the management abused the ability to grant VTO so even if needs are met and things are slow, you have to take an attedance hit if you need to go home. Your annual salary increase is given by your supervisor so if you have a less than stellar manager, they may give you a small percentage for your raise, the maximum is 5%. If you are on any type of action plan you do not get a raise at all. Feedback on postions within the company that you applied for that you don't get are "You would have been bored" or the other favorite "there were better qualified canadites". Looking at the people who get the positions, they have ties to management, the neice of the operations manager, the girlfriend of a supervisor, etc. The job discription for internal jobs is very generic and the salary is posted by bands but you dont know what amounts are in that band. There is a required 40 hours of training a year but most of the classes are for things you already know, how to provide customer service or effective listening. There used to be an employee recognition program to be able to reward a fellow employee for things but that stopped two years ago. You are unable to trade a shift, for a day or until the next bid, with someone because no one takes the same mix of clients as you. Two years ago they promised to lower the number of clients a person took, mine increased to over forty.

    Advice to Management

    Have the internal job descrptions be more informative of the duties involved. Provide useful feedback on why a canadate was declined for a postion since a person is supposed to be improving themselves. Reinstatement of the employee recognitation program.


  2. Great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Technical Analyst in Augusta, GA
    Former Employee - Client Technical Analyst in Augusta, GA

    I worked at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really awesome career opportunities. Several different departments and services within the organization for advancement. Low turnover.

    Cons

    Different departments offer different pay (can be much lower or higher) even if the job title/description is almost the same.

    Advice to Management

    I would change the minimum amount of time you have to stay in your position before posting for something else from 18 to 12 months.


There are newer employer reviews for ADP
There are newer employer reviews for ADP

See Most Recent

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