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1 person found this helpful  

ADP Totalsource an extremely difficult sale and working environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - District Manager  in  Chicago, IL
Former Employee - District Manager in Chicago, IL

I worked at ADP full-time for more than a year


Big company with fortune 500 benefits. Numerous divisions to work for to enhance career growth. Great company to work for right out of college. Training is excellent and ADP looks great on your resume. Good suite of product offerings. In THEORY having multiple partners (Payroll, Majors, Resource and TotalSource) helps the sales process and its easy to shift to one product or the other depending on client needs.


Cons are centered specifically on ADP TotalSource-
*Having multiple partners that have zero accountability is a challenge.
*Anytime something is sold especially very large deals, people seem to come out of the woodwork demanding a split.
*Not only outside competition but internal competition between BUs. ADP employees will steer people away from TotalSource to benefit themselves. SBS Payroll, will try to make the client take payroll first and then "double dip" and bring in TotalSource when that might not be what is best for the client.
*Policies are enforced at managements will. In other words if youre a favorite, policies are simple to get around and manipulate. If youre not a favorite policies are the law.
*Somewhere along the way management forgot to manage people and only manages to numbers.
*Management is completely unprofessional. Everyday there is something that could be an HR issue. Very much do as I say not as I do and certainly not a lead by example environment.
*Very difficult sale- Only owners can make the true decision and small business owners are a difficult group of people to work with overall. Many people in a small businesses feel as if TotalSource is coming to take their job. True or not its a tough objection to overcome.
*The companies that need TotalSource the most are too risky and ADP will not write them. ADP Totalsource turns down 50% of the companies that say yes.
*Politics, Politics, Politics- play the game or get left behind in the dust
*Overly obsessed with meetings- there are meetings about meetings about meetings
*Everything seems to be the flavor of the week. Massive fire drills to get things done at the last minute for projects that are a huge focus today, but a week from now will be completely forgotten.
* Antiquated sales techniques- An example would be Bottom Line drops. You are expected quarterly to drop magazines off to business owners unsolicited.
*Management is completely out of touch and tries to rule from intimidation and public humiliation
*Forced dials on "in-house" days lead to multiple people calling the same person multiple times a day.
*Siloed divisions and access to only your territory in SalesForce make partnering inefficient and ineffective.
*Management is trained to ignore you if you have an issue and revert to policy
*Commissions are uncapped, however its very difficult to make a lot of money after your first year. Commissions are structured to highly incentivize those that are over quota. Its difficult to reach quota and whether you do or do not your quota takes massive increases every year, making it harder and harder to make money.
*Average tenure is pretty short very few people in the Chicago market have been there longer then three years.
Overall I found this to be one of the more difficult sales jobs Ive had in my career. The amount of time and effort put into a sales process that 85% of the time leads to a no, coupled with the amount of money that can be made and the amount of stress all levels of management put you through it doesnt really even out.

Advice to ManagementAdvice

See the cons section and change these things. This could really be an amazing company and specifically an amazing division of ADP to work for. Unfortunately it isnt. If ADP TotalSource is selling companies on employee retention and engagement they should focus on that internally as well.

Doesn't Recommend
Negative Outlook
No opinion of CEO

1802 Other Employee Reviews for ADP (View Most Recent)

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  1. 1 person found this helpful  

    Great for long-term, uneducated employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Representative  in  Augusta, GA
    Current Employee - Client Service Representative in Augusta, GA

    I have been working at ADP full-time for less than a year


    Movement is possible if you are patient and good at your job.
    You will find various departments for gaining experience.


    There is too much emphasis on experience over education. They ignore the fact that some reps are highly educated and can perform at much higher level than those uneducated.
    The company also makes an employee wait 18 months before moving up or moving out of a department, despite their excellence.
    There is also a great deal of rude, low-income employees; this makes the environment unpleasant.

    Advice to ManagementAdvice

    The management should put more emphasis education, as college grads have the most potential for greatness within the company. Continuing to have offices filled with stagnant and complacent employees will not achieve the company's claim for a need for innovation.

    Neutral Outlook
    Approves of CEO
  2. 6 people found this helpful  

    Job Security, Simple Profitable Business Model, Great mid-career company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Alpharetta, GA
    Current Employee - Manager in Alpharetta, GA

    I have been working at ADP full-time for more than 10 years


    The ADP business model is very simple and uncomplicated . Get client's payroll business, make a little money ongoing, mix and stir. All roads leads to getting a company's payroll business. However for the past 5 years, there's been a big noticeable shift to be more of a "Consulting" firm versus a "Processor". That's not an overnight process, but with Carlos Rodriguez at the helm, it's great. He's the people's choice CEO. And the people that gravitate to him are people you WANT to walk for on multiple personal and professional levels. With the recent acquisition of the RightThing and their inroads into the BPO market, they are making a name for themselves above and beyond just running payroll.

    - No brainer business model
    - Job security. Tenure at ADP is crazy. You're still a baby if you have less than 20 years of service
    - Lots of internal opportunity. 57,000 worldwide employees means you have 56,999 job opportunities.
    - Networking opportunities. Thousands of companies using ADP and all those clients have jobs and contacts that open up even more opportunities.
    - passionate service oriented people are the most successful at ADP
    - locations all over the country and heavy reliance on people working remotely from their homes
    - Business decisions are made for business decisions.
    - I highly recommend this place for those in mid-career.
    - It's a way cool place if you are GLBT


    You need to understand the pros above first and you can find your cons.

    - It's not a glamorous business model. Margins are thin at times so you can see the cheapness throughout the organization.
    - lots of tenure means that it takes forever to weed out the bad hires.
    - 57,000 employees in SILOS.
    - ADP hasn't historically invested heavily into it's systems and IT SHOWS. Don't be coming here if you will get shell shocked seeing COBOL source code from the 60's still in use today.
    - Did I say they were cheap?
    - This is not good for fresh college faces. You'll fit right in if you love 90's, 80's pop culture.

    Advice to ManagementAdvice

    Continue to break down internal silos. Stick to the values and the highly successful business model.

    Positive Outlook
    Approves of CEO
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