There are newer employer reviews for ADP
There are newer employer reviews for ADP

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Helpful (1)

Adp

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - District Manager in Dallas, TX
Current Employee - District Manager in Dallas, TX

I have been working at ADP full-time (Less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Benefits, career mobility, security of employer

Cons

Very big, corporate machine. Company name

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  1. Great Company, Financial Stability, Good Starting Job for Graduates

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Allentown, PA
    Current Employee - Sales Associate in Allentown, PA

    I have been working at ADP full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent benefits, incoming salary for inside sales is fair to low but outside can make great money. Outside Sales is tough if you dont have adequate experiece and somewhat cut throat. Have seen a lot of reps come and go. Inside Sales great learning grounds for anyone looking to break into ADP, but plan to give it a few years there to learn the ropes. Nice incentives to keep Sales Motivated.

    Cons

    Your territory has a lot to do with how people do. Lots of turnover in first few years in role, after that people tend to stay. Hard to move from inside to outside. Ouside has

    Advice to Management

    Listen to your staff and help them to su'ceed. Management gets so into their numbers sometimes they dont listen the people bringing the buisness in or act like they know all and dismiss concerns/suggestions. In addition, if you bring up topics they wish to avoid becuase its viewed as negative then you get flack yet if you don't and compain amongst yourselves then your told to bring it to management. Its like most places, what you make of it.


  2. Helpful (7)

    High stress, low pay, long hours, blackout months for Client Services Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Milpitas, CA
    Former Employee - Client Service Representative in Milpitas, CA

    I worked at ADP full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job security. So many employees are at ADP for 20+ years and even more have retired with a pension.

    Professional work environment where everyone is respectful. The managers really try to motivate you to stay focused. You are commended for your work and good work doesn't go unnoticed. Positive work environment, no office politics. Great management team where they truly care about you succeeding.

    Healthcare starts on the first day of hire. There is no probationary period.
    After 6 months, you are entitled to a pension that ADP contributes to. I worked there for less than two years and cashed that free money.

    10 days of vacation plus 5 float days upon hire.

    The training is excellent. ADP consistently educates their employees. They make sure you are successful. If you don't perform at your peak, management will be your cheerleader.
    The job is so secure once you pass the first Level One test. Thereafter, you just test on sections that you missed, rather then retaking the entire test.

    Casual dress environment. You can be yourself and throw on a hat at work. No one will judge you. Hey, saves you money on work attire!

    Cons

    About 6 months after training, you are required to take an assessment test. This test bumps you up from a trainee to a Level One Client Service Rep. There are 4 levels. Each level entitles you to a raise. You get three attempts to take a different variation of the Level One test. If you fail the third attempt, you are fired on the spot. They pack up your cube and ship your stuff to you. Thereafter, your job is secure until you quit or do something stupid to get fired.

    The Client Services position is the most difficult of all other ADP roles. It's essentially a call center where you answer client calls regarding payroll problems. Expect to answer calls back-to-back, nonstop. You are expected to know a lot and to be highly computer savvy. You need to type fast and think fast. All calls have an 8 minute limit duration. If your call exceeds 8 minutes, that lowers your performance numbers.

    Your breaks and lunches are scheduled for you. Your time-off is dictated. As a result, you are are seated for hours taking calls and staring at the computer. After a year I gained 10 pounds. You get two 15-minute breaks and 30 minute lunch. All are monitored so you must not return late or it will be used against you during your review. You must not be late to work either. However, you get a 6 minute leeway.

    At year-end: the week after Thanksgiving through second week of February, call volumes are so HIGH that NOBODY can take a vacation. Dates are completely blacked out during year-end. Further, they impose mandatory overtime about 2-3 days per week (M-Th), sometimes even Saturdays (voluntary). Overtime during the weekdays means you either work 30 minutes before or after your shift. On a positive note, upper management really tries to improve morale in the office during year-end by serving lunch, snacks and offering games.

    You are a work horse who is expected to push out calls. I felt like a slave working there. No wonder there is high turnover in Client Services. By the end of the day you are burnt out and exhausted. I couldn't wait for 5:30 to come!

    Advice to Management

    Management was great. No complaints. The only feedback I have is offer complimentary fruit and/or lunch to employees. Other than that, I love management at ADP.


There are newer employer reviews for ADP
There are newer employer reviews for ADP

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