There are newer employer reviews for ADT Security Services

Helpful (1)

An innovative company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - National Account Manager in Norcross, GA
Current Employee - National Account Manager in Norcross, GA

I have been working at ADT Security Services

No opinion of CEO
No opinion of CEO

Pros

As long as you are making quota, you are not micromanaged.

Cons

There may be a glass ceiling.

Advice to Management

Higher upper level management from within.

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  1. Helpful (2)

    This position is a "glorified telemarketing" position with some face to face client contact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Small Business Sales Representative in Tempe, AZ
    Current Employee - Small Business Sales Representative in Tempe, AZ

    I have been working at ADT Security Services

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The only positive thing I could say about this "job" is that you learn really fast how poor the sales skills are of your fellow associates. Decent benefit package. Good coffee

    Cons

    They hire anybody with a pulse and who's had ANY kind of sales training. Even that's questionable. The technical product training and "sales" training are almost non existent. You have to figure most of it our on your own or are suggested by management to get advice from your fellow sales reps, who are about as experienced as you. This is the typical "throw crap against the wall, some sticks, most dont" business. Their compensation package "claims" that you will make $50,000 your first 12 months IF you attain certain sales quotas. (The vast majority of the reps dont / wont make anywhere near that - assuming they stay on for 12 months)

    Advice to Management

    Attn: VP of Sales.......... Your training process for new reps needs to be thrown out and reworked from the ground up. It's unfortunate that your Small Business Sales managers' are poor sales trainers. Also, having your sales managers daily micro-manage (from how many phone calls they make, how many businesses they visit, to emailing their peers with what they did the previous day, is ridiculous.

  2. Helpful (4)

    Overall great place to work if you have sales experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Residential Sales Representative in Charleston, SC
    Current Employee - Residential Sales Representative in Charleston, SC

    I have been working at ADT Security Services

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I work for Corporate ADT in the Resi-Resale Dept. The bigger the city the more profit in your pocket. I have been with the company for going on 2 years now and being an hourly employee in the past then going 100% commission is a scary thing. The training pay is very pleasing and gets smaller the towards the end of training. What does remain on every weekly paycheck is the $86 car allowance; then you get reimbursed $70 monthly via check after faxing in receipts. You get paid 50% upon contractual signatures & 50% on install, unless you test the system yourself onsite, to which you receive a $50 on top of the full 100%; granted the paperwork is filled out properly and the job is not put "on-hold" for any reason. ADT Corporate doesn't go without its frustrations as do every job, I have been fortunate and am working with decent territories under a manger whom does NOT micro-manage. I can't express how delightful it is to come and go as you please regardless of how late or early. Just as long as your making numbers, logging calls and doing your job, it's a great place to work!

    Cons

    Now for the Cons - Chargebacks!!! - if a customer cancels service for and reason inside 6 months, half of the money you originally made is taken from you on your next check. Then there is the ancient DOS based platforms to navigate through, and yes there are multiple platforms that do not interface with each other. Our lovely billing dept has a tendency to loose monies into the abyss. Changing your password every month or so is a minor annoyance. Being stood up by customers when you have driven over an hour to meet them, in your own vehicle, on your own gas. Selling the $99 special you see on TV will net you cool $75 for your time,VS reactivating what they already have then making close to $200. Some authorized dealers, not all, can be very annoying, as they have a high turnover and tend to employ anything with a heartbeat.

    Advice to Management

    Read the Cons.

There are newer employer reviews for ADT Security Services

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