ADT Security Services – “Tension in the ADT Tyco ranks”

Pros

It might feel okay when you first start, but after you are introduced to productivity programs in order for executive management to receive their employee utilization bonus your outlook changes

Cons

subtle disrespect towards union branches, overpaid executives, no support for middle management, north america productivity program that is sold as a benefit to customer service but only exists to allow executive management to receive their bonus for employee utilization.

Advice to Senior Management

Stop paying yourself based on performance and go back to a no bonus structure and concentrate on the delivey of service to the almighty customer. Something that you all have lost touch with, but your response to this statement would be answered by statistical data gathered which would indicate good customer service. The people on the front lines would know the real answer.