ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com
There are newer employer reviews for ADT Security Services

3 people found this helpful  

Customer service rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service in Rochester, NY
Current Employee - Customer Service in Rochester, NY

I have been working at ADT Security Services full-time (more than 10 years)

Pros

Great people to work with
Decent starting pay for unskilled labor
good vacation and sick pay especially with seniority
Benefits from the day you're hired including 401k matching.

Cons

Raises are less than cost of living and often employees who have been in the company for many years will be earning the same or even less than new people just being hired.
Very little room for advancement and if you do advance, very often your job or your team either dissolves or moves to another center.

The company is constantly looking for and finding ways to get more work out of less people by shifting people around and cross training for multiple jobs. It give the place a stock yard feel.

Communication is so poor its worse than non existent. Sometimes the managers know whats going on but don't bother to tell the employees, sometimes they have no clue either.

Very often the right hand doesn't know the left even exists. This is very embarrassing when you're explaining to a customer that yes, they did tell an operator something very important but because of how poorly the company communicates between departments, that information has no way to get to me.

Ridiculous QA system that forces you to say and do things that neither feel natural nor help the customer in any way. Very little positive reinforcement but plenty of nit picking over the negatives.

The technology that the company uses is over 10 years old and is constantly having problems, slow downs and crashes.

The company is having a very hard time getting and keeping good employees. A few years ago they made some attempts at moral boosting but that's pretty much gone by the wayside. Managers were trained in ways to let employees know that they are an important part of the whole but that's gone by the wayside too.

You get lots of vacation time but unless you schedule it the year before, you can forget about using it. Its only May and there are pretty much no Fridays available for the majority of the year.

Advice to ManagementAdvice

The company can be a really great place to work but employees are not disposable, that's something the people in hiring and training already know. Raises should keep up with other companies with similar work, long term employment rewarded. The average person can only do a few jobs well. Expecting more is just setting them up for failure.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

680 Other Employee Reviews for ADT Security Services (View Most Recent)

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  1. 3 people found this helpful  

    Lots of hard work, little return

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Small Business Sales Representative in Broadview Heights, OH
    Current Employee - Small Business Sales Representative in Broadview Heights, OH

    I have been working at ADT Security Services

    Pros

    good compensation structure, if you can manage to hit goal.

    Cons

    countless competitors out there undercutting ADT's rates, making it very hard to sell. When you ask for tips the only adviced from management is "we're better."

    Advice to ManagementAdvice

    get more competitive with your rates.

    Doesn't Recommend
    Disapproves of CEO
  2. 4 people found this helpful  

    Churn and Burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Springdale, AR
    Current Employee - Sales Representative in Springdale, AR

    I have been working at ADT Security Services full-time (less than an year)

    Pros

    Lots of Freedom . Good leads .

    Cons

    Horrible support from upper management. Not enough technical training. compny is so big they dont now whats going on. Sales force is expendable. The branches are run by the lazy Installers. Your at the mercy of the installers. Revolving Door.

    Advice to ManagementAdvice

    I wouldnt recommend this Job to anyone.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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