There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

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It's a job

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Supply Chain Analyst in Irving, TX
Current Employee - Supply Chain Analyst in Irving, TX

I have been working at ADT Security Services full-time (More than 3 years)

Doesn't Recommend
Positive Outlook
No opinion of CEO
Doesn't Recommend
Positive Outlook
No opinion of CEO

Pros

Headed in a better direction since the BV acquisition. The split from commercial business should simply some processes.

Cons

Very corporate, lots of moving parts within the business, very complex/tedious procedures. Antiquated software can be found in many departments. Company invests a lot in middle management to monitor subordinates. Departments within company are well segregated, and communication between them is often non-existent. Too many people do their job without regard to realizing the negative effects on other employees/departments, especially the techs, who always get screwed by mgmt's decisions. There's no real sense of collective purpose or community. Change occurs at a snail's pace due to the large number of jobs that are ingrained in processes created 10 years ago. Dress code is extremely relaxed at the office-- jeans and a t-shirt are commonplace for most employees.

Advice to Management

Promote a greater sense of community, develop a clear objective for the business, cut the fat

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  1. Helpful (1)

    A company that cares about their employees.

    • Senior Management
    Current Employee - Installer Technician in Miami, FL
    Current Employee - Installer Technician in Miami, FL

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    The management in this company is run by an owner that will never ask you to do something he wouldn't do himself and that provides a good working environment for everyone. The pay is in line with industry standards as well as company benefits. Most importantly the company provides an advancement program to help new hires move up to better positions and better pay within one year and that creates highly motivated employees.

    Cons

    One of the negative things would have to be the long hours required to work. Employees with families often complain about this.

    Advice to Management

    Hire more technicians

  2. Helpful (2)

    Good products to sell, good luck learning internal, cumbersome, time wasting systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Commercial Account Executive in Chicago, IL
    Current Employee - Core Commercial Account Executive in Chicago, IL

    I have been working at ADT Security Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    State of the art products to sell because of partnerships with all the manufactures. ADT doesn't make anything.

    Cons

    Do quotes, look up data, need hands on training, good luck. All systems and their network are slow and overloaded. Big, big time wasters and will not change because of cost.

    Advice to Management

    Get out of your office and be more involved in the initial training.

There are newer employer reviews for ADT Security Services
There are newer employer reviews for ADT Security Services

See Most Recent

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