There are newer employer reviews for ADT Security Services

4 people found this helpful  

High employee turnover

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Sales in Tulsa, OK
Former Employee - Sales in Tulsa, OK

I worked at ADT Security Services full-time (more than 8 years)

Pros

Long hours, Weekends, endless meetings, 100% commission, high turnover, lots of driving.

Cons

Your pay is rarely correct and it takes lots of time and energy to get it adjusted. You have to drive several thousand miles a month with no compensation to run outbound/telemarketing appointments. Lots of time is spent in meetings and training everyweek for a job that is 100% commission.

Advice to ManagementAdvice

Pay your employees what is owed them and change the pay adustment system to be less cumbersome and time consuming. Don't micromanage you reps and get out in the field sometimes. Upper management is way out of touch with what goes on in the field.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

655 Other Employee Reviews for ADT Security Services (View Most Recent)

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  1. 3 people found this helpful  

    The Changes in the past five years, no longer viable to have a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Springfield, VA
    Former Employee - Sales Representative in Springfield, VA

    I worked at ADT Security Services full-time (more than 5 years)

    Pros

    Best Known Name in the Business

    Cons

    100% Commission, with too many meetings, and too many Managers that do not know the Sales Process. The Sales Department is just a meat grinder. Departments do not have a shared vision, which means Accounting is happy to cancel a job to "clear the books", when the emphasis should be on retaining the customer.

    Advice to ManagementAdvice

    At this point, I hope ADT gets sold to someone who will clean house. Area Managers are mindless "bobble-head" yes-men. No one takes care of the employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supply Chain Analyst in Irving, TX
    Current Employee - Supply Chain Analyst in Irving, TX

    I have been working at ADT Security Services full-time (more than 3 years)

    Pros

    Headed in a better direction since the BV acquisition. The split from commercial business should simply some processes.

    Cons

    Very corporate, lots of moving parts within the business, very complex/tedious procedures. Antiquated software can be found in many departments. Company invests a lot in middle management to monitor subordinates. Departments within company are well segregated, and communication between them is often non-existent. Too many people do their job without regard to realizing the negative effects on other employees/departments, especially the techs, who always get screwed by mgmt's decisions. There's no real sense of collective purpose or community. Change occurs at a snail's pace due to the large number of jobs that are ingrained in processes created 10 years ago. Dress code is extremely relaxed at the office-- jeans and a t-shirt are commonplace for most employees.

    Advice to ManagementAdvice

    Promote a greater sense of community, develop a clear objective for the business, cut the fat

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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