ADT Security Services

www.jobsatadt.com
There are newer employer reviews for ADT Security Services

3 people found this helpful  

Now Tyco Integrated Security

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Core Commercial Sales Representative in Houston, TX
Current Employee - Core Commercial Sales Representative in Houston, TX

I have been working at ADT Security Services full-time (more than 5 years)

Pros

Good people for the'most part. Sales team is very good. If you work hard they treat you very good.

Cons

Ops/Installation!! You work hard building a relationship and sometimes it seems like install is in the twilight zone collecting their paycheck.

Advice to ManagementAdvice

Hold the installation and service dept to high standards. Would make this place a very good company to work for. Also stope changing philosophies every year and stick to one.

Recommends
Neutral Outlook
No opinion of CEO

705 Other Employee Reviews for ADT Security Services (View Most Recent)

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  1. 2 people found this helpful  

    It's definatly a great job if you are consistant and build your your customer base

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Representative in Bothell, WA
    Current Employee - Residential Sales Representative in Bothell, WA

    I have been working at ADT Security Services full-time (less than a year)

    Pros

    Great management support, not stuck in a box, meeting new nieghborhoods people, and protecting lives

    Cons

    GAS! No base pay, Money not gaurenteed, can be discouraging for someone with a family beacuse pay is not consistant

    Advice to ManagementAdvice

    Get them to either increase gas by calculating milage from your home to the appointment, and give us base pay, we work 24/7 we should at least get something to gaurentee cash coming in!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Decent job, good income, little opportunity for advancement..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Representative in Houston, TX
    Former Employee - Residential Sales Representative in Houston, TX

    I worked at ADT Security Services full-time (more than a year)

    Pros

    ADT has, by far, the best product in the home security business. They offer more monitoring than the competition and better equipment and home automation systems.

    It has a GREAT brand. People know who they are. Very effective marketing and advertising.

    Once the sales rep masters the process at ADT, from receiving appointments to closing out the sale and following up with unclosed customers, they can make a healthy, consistent income (up to 1K at the beginning of the month and up to 2K at the last week of the sales month after bonuses).

    Incoming sales reps receive regressive training pay for sixteen weeks. They are also paid on a weekly basis.

    Great entry level job if you desire to get into sales.

    Cons

    Sales reps are assigned several zones within a territory, but depending on the market they live in, reps might drive from 30 minutes to over an hour to reach their appointments. They are given two hours for most appointments, with some appointments receiving 30 minutes of "travel time". This travel time is rarely, if ever, enough. They are, after all, "high volume sales representatives" but the support needed to make the job efficient is extremely inadequate. It is LOTS of driving, LOTS of paperwork, and lots of going back and forth with the installation department, installation technicians, and their sales manager to get them to schedule jobs correctly and install the order as the customer purchased it. Sales reps will be expected to handle the complaints of their customers as they regard to billing and customer service. They will find that the billing and customer service departments will send the customer back to the sales rep without even attempting to rectify their concern.

    Reps are in indirect competition with their dealers, who partner with ADT to sell monitoring services using their own equipment, which is often at lower prices.

    Sales reps will work six days a week, including half days on Saturdays. You will have some long (12-13 hour) weekdays. New reps will need to keep this in mind if they have spouses and/or kids at home.

    Advice to ManagementAdvice

    Upper management needs to understand the realities of what goes on "on the ground" in terms of prospecting for self generated leads and the pricing of the equipment compared to our competitors before they push their goals down to lower management and the sales reps.

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